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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 error 1602

1433 Views 1 Reply Latest reply: Mar 23, 2013 12:03 PM by modular747 RSS
Praveenbadri Calculating status...
Currently Being Moderated
Mar 23, 2013 11:49 AM

Hi,

When trying to update to ios 6.1.3 to my iphone 4 an error occured stating that Update failed .And during ios 6.1.3 update for iphone 4 and only the itunes symbol and the  wire imageis visible what to do pls help....

iPhone 4, iOS 6.1.2
  • modular747 Level 6 Level 6 (15,705 points)
    Currently Being Moderated
    Mar 23, 2013 12:03 PM (in response to Praveenbadri)

    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

     

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

     

    #

     

     

    iOS: Unable to update or restore

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