HT204547: If the screen doesn't rotate on your iPhone, iPad, or iPod touch

Learn about If the screen doesn't rotate on your iPhone, iPad, or iPod touch

amandainal

Level 1 (0 points)

Q: After troubleshooting a new Ipod touch, still cannot get the screen to rotate from portrait to landscape, any suggestions?

After troublshooting ( turning off and on, making sure the portrait lock was not on, and restoring to factory defaults,) a brand new Ipod touch, I am still unable to get the screen to rotate from portrait to landscape mode. Is there anything else to try, or should it be returned?

iPod touch

Posted on Mar 24, 2013 12:29 AM

I have this question too

Q: After troubleshooting a new Ipod touch, still cannot get the screen to rotate from portrait to landscape, any suggestions?

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by Diavonex,

Diavonex Mar 24, 2013 12:53 AM in response to amandainal
Level 9 (66,670 points)

Mar 24, 2013 12:53 AM in response to amandainal

Double click the home button and swipe Task Bar to the right.

Make sure the Rotation Lock on the far left is not enabled.

Message was edited by: Diavonex
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by Diavonex,

Diavonex Mar 24, 2013 12:57 AM in response to amandainal
Level 9 (66,670 points)

Mar 24, 2013 12:57 AM in response to amandainal

If the above doesn't work, try a reset.

Hold the Sleep and Home button down until you see the Apple Logo.
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by lllaass,

lllaass Mar 24, 2013 2:24 AM in response to amandainal
Level 10 (188,114 points)

Desktops

Mar 24, 2013 2:24 AM in response to amandainal

What apps have you tried? Not all apps use landscape mode.Safari is one app that does.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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HT204547: If the screen doesn't rotate on your iPhone, iPad, or iPod touch

Q: After troubleshooting a new Ipod touch, still cannot get the screen to rotate from portrait to landscape, any suggestions?

All replies Helpful answers

by Diavonex,

by Diavonex,

by lllaass,

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