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My 4s is stuck in 'earphone mode'?

322 Views 11 Replies Latest reply: Mar 24, 2013 6:12 AM by PaulBWilliamsFromTexas RSS
PaulBWilliamsFromTexas Calculating status...
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Mar 20, 2013 9:35 AM

My 4s is stuck in 'earphone mode'.  Tried blowing, sucking, cleaning, restarting, rebooting, software reinstallation and other, more arcane suggestions.  Got a solution?

  • MightEMouse Level 1 Level 1 (125 points)
    Currently Being Moderated
    Mar 20, 2013 10:14 AM (in response to PaulBWilliamsFromTexas)

    Try plugging the device into a computer

    Try putting the earpods in and out of the device

    Try plugging them in and hard resetting the device

    Try removing them and hard resetting the device

     

    Hard Reset = Home button ( circle button)  and Sleep/Wake button for about 15 seconds or until an apple logo appears then disengage the buttons.

     

    Check back with us.

  • MightEMouse Level 1 Level 1 (125 points)
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    Mar 21, 2013 7:04 AM (in response to PaulBWilliamsFromTexas)

    Well we have eliminated software, the tech says no hardware however. If the issue has not been resolved by a complete reinstall of the software. For the most part the issue will be in the hardware along the lines somewhere.

    You have done what you can as far as clearing the port and attempting to plug in and plug out the headphones as I have seen this work, then again not all the time. If you have done the restore and are still under warranty get it serviced and replaced.

  • paulcb Level 6 Level 6 (18,670 points)
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    Mar 21, 2013 7:37 AM (in response to PaulBWilliamsFromTexas)

    Try plugging your headpones in/out 10-20 times.  If that doesn't work and it's still under warranty, take it back and request a replacement.  Apple should have done that the first time you visited.

  • paulcb Level 6 Level 6 (18,670 points)
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    Mar 21, 2013 11:35 AM (in response to PaulBWilliamsFromTexas)

    One post said that apple service has a software fix that works 99% of the time.  For $70, you give them access via an iTunes link.  Anybody ever heard of this? Does it work?

     

    I've never heard of that.  When you press the volume button, does it say (headphones)?

  • ssschmidt Level 4 Level 4 (2,415 points)
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    Mar 21, 2013 8:47 PM (in response to PaulBWilliamsFromTexas)

    It's possible the "sensor" (for lack of a better word) that tells the device the earphones are plugged in is either jammed, or blocked.  You could try canned air, or gentle "banging" on the heel of your palm to dislodge it. 

     

    HTH

  • paulcb Level 6 Level 6 (18,670 points)
    Currently Being Moderated
    Mar 22, 2013 6:02 AM (in response to ssschmidt)

    That the purpose of plugging it in/out 10-20 times, to unjam the switch.

  • paulcb Level 6 Level 6 (18,670 points)
    Currently Being Moderated
    Mar 22, 2013 6:03 AM (in response to PaulBWilliamsFromTexas)

    PaulBWilliamsFromTexas wrote:

     

    Yes

    Thne I don't think software/firmware will fix that.  It's most likely hardware, i.e. the switch inside the jack.

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