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ReiffM

Q: pdf files won't open

Regardless of what site, any time I click on a PDF link the browser responds but the page goes completely black.  Please help.

 

Mike

iMac, Mac OS X (10.6.8)

Posted on Mar 23, 2013 4:34 PM

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Q: pdf files won't open

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 23, 2013 5:27 PM in response to ReiffM
    Level 10 (207,926 points)
    Applications
    Mar 23, 2013 5:27 PM in response to ReiffM

    Back up all data.

     

    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):

     

    /Library/Internet Plug-ins

     

    In the Finder, select

      

    Go Go to Folder

      

    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.

      

    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.

      

    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.

      

    If you still have the issue, repeat with this line:

     

    ~/Library/Internet Plug-ins

     

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • by ReiffM,

    ReiffM ReiffM Mar 24, 2013 9:47 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 24, 2013 9:47 AM in response to Linc Davis

    wow - I'll give it a go although I'm a bit intimidated - when you say back up all data - is there an easy way to do this - I already back up important documents etc. but what about applications etc. ?

     

    THANKS SO MUCH FOR YOUR TIME

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2013 10:30 AM in response to ReiffM
    Level 10 (207,926 points)
    Applications
    Mar 24, 2013 10:30 AM in response to ReiffM

    You will eventually lose any data that isn't backed up, whether you take my suggestion or not. If you're willing to reinstall all your applications from scratch when that happens, you don't need to back them up.

  • by ReiffM,

    ReiffM ReiffM Mar 24, 2013 10:57 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 24, 2013 10:57 AM in response to Linc Davis

    Thank you Linc - I'm going to give it a try when I'm off for spring break - I'm also going to look into a new laptop.  You really seem to know so much, would you mind giving me a recommendation. I'm an elementary teacher so that would be a factor in my decision.  I'm not a gamer or high tech. type so I don't think I need the top of the line options.  Anyway, if you have a suggestion, I'd be very grateful.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Mar 24, 2013 11:21 AM in response to ReiffM
    Level 10 (207,926 points)
    Applications
    Mar 24, 2013 11:21 AM in response to ReiffM

    There is no model that's uniquely best for everyone. Every design is a compromise. I suggest you go to an Apple Store and try them out.

  • by ReiffM,

    ReiffM ReiffM Mar 24, 2013 11:58 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 24, 2013 11:58 AM in response to Linc Davis

    Will do - thanks