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I can't video chat, I send the request, and te video just load and load, never turns on. How can I fix this?

426 Views 1 Reply Latest reply: Mar 24, 2013 12:57 PM by Ralph Johns (UK) RSS
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Mar 20, 2013 3:57 PM

Hi,

I start to use iChat, Ican chat normally, but when I tried to make an video call with my friend, it doesn't work.

I send the invite, and than my webcam turns on and a window is open, when i see my face, and start loading and i can't connect with my friend, it load eternally and never works, when i try, the results are always the same. I have an MacBook Pro...How can I fix this?

Mac OS X (10.7.5)
  • Ralph Johns (UK) Level 9 Level 9 (66,820 points)

    HI,

     

    iChat uses different internet ports to do different tasks.

    If you have the Mac Firewall On then this should allow the ports the app is Using on an Incoming basis.

     

    These same ports also need to be allowed in your router.

     

    If the device has it use UPnP if you can.

    This allows the app to state which ports it wants to use and also for multiple devices to use the same ports.

    (It is needed for iChat Screen Sharing that involves a random port that cannot be opened in other methods)

     

    Can you also open the Connection Doctor (Video Menu of iChat) and say what it says on each tab ?

     

    3Sigcopy2.png
    7:57 PM      Sunday; March 24, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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