1701 Views 5 Replies Latest reply: Mar 24, 2013 1:34 PM by lllaass
I tried looking at the info on there, actually I had already view a few of the faq's and options but the problem is that my ipod does NOT turn on I don't get the connected to tunes image and it does not appear on my desktop (on the mac) or in my computer (in windows) when I connect it to any computer it doesn't even load itunes I have to do it manually and when I do I get a message saying "itunes has found a iphone in recovery mode" when I try to restore it to default I get a message saying software is not available for my iphone (maybe cause its a touch!!)
This error message:
This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14 above.
These errors are typically resolved by performing one or more of the steps listed below:
- Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
- Put a USB 2.0 hub between the device and the computer.
- Try a different USB 30-pin dock-connector cable.
- Eliminate third-party security software conflicts.
- There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
- Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
- Try to restore from another known-good computer and network.