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Photoshop CS2 Crashing after 10.4.6

10782 Views 66 Replies Latest reply: Jun 21, 2006 9:09 PM by helpdesk RSS
  • Sven Mohr-Eggert Calculating status...
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    Apr 18, 2006 6:41 AM (in response to rmillsnyc)
    here's one solution a little less drastic then replacing your 10.4.6 network folders with the 10.4.5 versions.

    i found it in the hilfdirselbst.ch-community a very comprehensive dtp-community in which this problem was also discussed in great detail.

    get this file from your resources cd (packed in with the photoshop or creative suite cds):

    "DisableGetInfoComment.plugin"

    copy this file into the folder:

    "Applications/Adobe Photoshop CS2/Plugins/Adobe Photoshop Only/Fileformat/"

    Reboot Photoshop - Done =).

    This solves the metadata problem which leads to the crash as found out in the other thread. the plugin has appearently been around since photoshop 6.01 .

    worked for me and all of my colleges. i think this may be the most convenient patch with the least side-effects until an official patch becomes available.

    i'm out.

    Kiddo
  • Vipir Calculating status...
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    Apr 18, 2006 6:54 AM (in response to Sven Mohr-Eggert)
    This is GREAT!
    You should post this on Adobe's User Forum as well.
    Several people are suffering from this all over.
    Thank you for sharing this info.

    I hope you don't mind, I've posted a thread on the Adobe Users forum with your comments.
    20" iMac G5, Mac OS X (10.4.6), EMC CX300, W2003 w/ExtremeZ-IP, ApogeeX, Mediabank, Best ScreenProof, Epson 10k
  • Sven Mohr-Eggert Level 1 Level 1 (0 points)
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    Apr 18, 2006 6:59 AM (in response to Vipir)
    no problem =).

    can we get a solved-icon now? =)

    i don't understand the adobe-forums, they are unnecesarily complicated, aren't they? or is it just me?!?!? >_<

    Kiddo
  • Vipir Level 3 Level 3 (745 points)
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    Apr 18, 2006 7:23 AM (in response to Sven Mohr-Eggert)
    I beleive the originator of the thread has to mark it complete, I'm not sure.
    20" iMac G5, Mac OS X (10.4.6), EMC CX300, W2003 w/ExtremeZ-IP, ApogeeX, Mediabank, Best ScreenProof, Epson 10k
  • The BlackFish Calculating status...
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    Apr 19, 2006 9:22 AM (in response to rmillsnyc)
    I've looked on the resources disk that came with Adobe CS and can not find the DisableGetInfoComment.plugin you are talking about. Can anyone tell me where it is for CS 1?

    1.8 GHz Power Mac G5   Mac OS X (10.4.6)  

    1.8 GHz Power Mac G5   Mac OS X (10.4.6)  
  • Vipir Level 3 Level 3 (745 points)
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    Apr 19, 2006 10:23 AM (in response to The BlackFish)
    It can be downloaded from Adobe's site here:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=1120

    This has not worked for everyone.
    20" iMac G5, Mac OS X (10.4.6), EMC CX300, W2003 w/ExtremeZ-IP, ApogeeX, Mediabank, Best ScreenProof, Epson 10k
  • a brody Level 9 Level 9 (62,005 points)
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    Apr 19, 2006 1:48 PM (in response to rmillsnyc)
    iMac G5-1.8 (1st Gen), Powerbook G4 17" 3rd Gen 1.5 Ghz, iMac G4 w/OS 9, Mac OS X (10.4.6), EyeTV 200, Olympus C-700, Epson P-R220, iSight, Airport Extreme, 5th Gen iPod
  • christopherjoe Calculating status...
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    Apr 27, 2006 12:27 PM (in response to Sven Mohr-Eggert)
    I can't understand why this doesn't work for everyone. I have tried if with no luck.

    Chri
    Dual 2.0 GHz G5, Dual 1.2 GHz G4, 35o MHz G3, Old G3 Tower, Mac OS X (10.4.4)
  • Vipir Level 3 Level 3 (745 points)
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    Apr 27, 2006 12:39 PM (in response to christopherjoe)
    Hi Christopher,

    Contact me off forum and I'll send you the 10.4.5 AFP files.
    This should get you back to normal for the time being.
    10 - 20" iMac G5's & 4 - Dual 1000 G4's, Mac OS X (10.4.6), EMC CX300, W2003 w/ExtremeZ-IP, ApogeeX, Mediabank, Best ScreenProof, Epson 10k
  • christopherjoe Level 3 Level 3 (545 points)
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    Apr 27, 2006 12:56 PM (in response to Vipir)
    Thanks for the offer Vipir, but I still have a few 10.4.5 and 10.4.4 Macs to take them from.

    I was just hoping not to have to do that. The PhotoShop plugin seamed like a better fix. I am suprised it works for some but not all.

    Chris
    Dual 2.0 GHz G5, Dual 1.2 GHz G4, 35o MHz G3, Old G3 Tower, Mac OS X (10.4.4)
  • christopherjoe Level 3 Level 3 (545 points)
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    Apr 27, 2006 12:59 PM (in response to Vipir)
    Also, I am concerned that this will never be fixed. This is a quote right from Adobe's website"

    “If you use Photoshop CS2 without Adobe Creative Suite, Adobe Technical Support strongly recommends working in Photoshop directly on the local hard disk to prevent data loss. Save files to your hard disk first and then transfer them to the network or removable drive in the Finder or in Windows Explorer. To retrieve files, copy them in the Finder or in Windows Explorer from the network or removable drive to your hard disk. You can then open the files in Photoshop. This workflow also avoids problems that occur when network system setups (for example, Windows NT Server, Netware, or AppleTalk) or removable media device drivers are not completely compatible with the operating system or with Photoshop.”

    Chris

    Dual 2.0 GHz G5, Dual 1.2 GHz G4, 35o MHz G3, Old G3 Tower   Mac OS X (10.4.4)  
  • Vipir Level 3 Level 3 (745 points)
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    Apr 27, 2006 1:05 PM (in response to christopherjoe)
    Working locally on your desktop is just not practical for those operating in networked enviroments.
    I think Adobe will address the issue soon.
    10 - 20" iMac G5's & 4 - Dual 1000 G4's, Mac OS X (10.4.6), EMC CX300, W2003 w/ExtremeZ-IP, ApogeeX, Mediabank, Best ScreenProof, Epson 10k
  • j bryan Calculating status...
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    May 2, 2006 10:13 AM (in response to a brody)
    I have tried many things on this post:

    The "DisableGetInfoComment" plugin for PS did not work; even when it was put in "Applications/Adobe Photoshop CS2/Plugins/Adobe Photoshop Only/Fileformat/" I even repaired disk permissions and rebooted. Still crashes when saving to server.

    I also tried some other Adobe fix that someone posted on this forum; didn't work.

    I also mounted volumes using SMB. This definitely works but it depends on the network you are on (this required a little education from out IT dept on server protocol). I saved Photoshop files through that connection fine; only problem is that SMB "sees" files differently. Some characters won't show up and are instead replaced by funky icons, other files are not recognized unless there is a file extension (.ai, .psd, .tif, etc.) and still other files like fonts display "zero k". This is not feasible to use department wide.

    One step forward, two steps back.

    I'm a little leary about downgrading the AppleShare Client. Does this require booting the computer from target disk mode to properly install the files? What are the reprocautions when Apple releases 10.4.7?
    G5, G4, G3, Mac OS X (10.4.6)
  • Vipir Level 3 Level 3 (745 points)
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    May 2, 2006 10:28 AM (in response to j bryan)
    Hi J bryan,
    Downgrading the AFP to 10.4.5 is as easy as it sounds. No funky safe mode booting routines. I haven't seen any adverse things yet.
    If you would like the files & instructions, contact me off forum.
    10 - 20" iMac G5's & 4 - Dual 1000 G4's, Mac OS X (10.4.6), EMC CX300, W2003 w/ExtremeZ-IP, ApogeeX, Mediabank, Best ScreenProof, Epson 10k
  • j bryan Level 1 Level 1 (0 points)
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    May 3, 2006 10:19 AM (in response to Vipir)
    Thanks for the comments Vipir.
    Sorry, I am still not ready to downgrade the AFP yet though. This is due in part to the info I found on Adobe's Forums. Here are the two posts I found most helpful:
    ________________________________________________
    Karsten K. Auer - 1:39am Apr 19, 06 PST (#5 of 9)
    Do NOT use the old download-version. It’s for Photoshop 6.01. Use the one from your "Resources and extras"-CD (CS2: 9.0x211, 2005-04-06)
    ________________________________________________
    David Carden-Jones - 4:07am Apr 19, 06 PST (#6 of 9)
    DisableGetInfoComment.plugin works fine with 10.4.6 but only on new files. If you open a file created prior to installing the plug-in presumably it continues to contain metadata and Photoshop crashes after SAVE or SAVE AS to the server. (Dell PowerEdge 2600/SBS2003 in our case)
    ________________________________________________
    These were both at "http://www.adobeforums.com/cgi-bin/webx?128@@.3bbf8247"

    Earlier, when this did not work for me, I was using the "DisableGetInfoComment.plugin" that I downloaded from a link on this forum that was for Photoshop 6. After installing the newer plugin, from the CS2 "Resources and Extras" CD, it works as advertised.
    G5, G4, G3, Mac OS X (10.4.6)

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