0 Replies Latest reply: Mar 24, 2013 2:44 PM by duhurn
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Symptoms

This article will guide you to articles specific to certain errors and conditions.

 

Resolution


Error or Alert MessageSolution
"... an error occured -9800" or "... an error occured -9814" or "... an error occured -9815"iTunes: iTunes Store - Incorrect Date on Mac May Cause -9800, -9815, or -9814 Error
"Unable to Check for Purchased Music because an error occurred (-5000 error)."iTunes Store: Errors When Downloading Songs
"There was an error in the iTunes Store. Please try again later."iTunes Store: Errors When Downloading Songs
"Error (-35)"iTunes Store: Errors When Downloading Songs
"There was an error downloading your purchased music. An unknown error occurred (-50)."iTunes Store: Error (-50) when downloading purchased content
Error 3001, -42110, 5103 when downloading movie rentalsiTunes Store: Error 3001, -42110, 5103 when downloading movie rental
"An Unknown Error occurred (-39)"iTunes for Windows: Error -39 When You Try to Download Purchased Music
iTunes repeatedly prompts to authorize computer to play iTunes Store purchasesiTunes repeatedly prompts to authorize computer to play iTunes Store purchases
iTunes for Windows: -3221 error displays when accessing the iTunes StoreiTunes for Windows: -3221 error displays when accessing the iTunes Store
iTunes Store reporting error -3259iTunes Store reporting error -3259
Error 3001, -42110, 5103 when downloading movie rentalsiTunes Store: Error 3001, -42110, 5103 when downloading movie rental
iTunes Store reporting error -9808iTunes Store: "An unknown error occured (-9808)"
Error 9807 while updating iPhone or iPod touchUpdate and restore alert messages on iPhone and iPod touch

Additional Information

If you have not already done the essential iTunes Store troubleshooting, see Can't connect to iTunes Store. After that, if you've followed any relevant articles listed above and the issue persists, see iTunes: Advanced iTunes Store troubleshooting.


iPhone 5, iOS 6.1.3