4 Replies Latest reply: Mar 24, 2013 5:10 PM by GeekBoy.from.Illinois
filipina_user Level 1 Level 1 (0 points)

i bought an iphone 4s here in the Philippines. and after a few months of updating it to ios 6, my wifi greyed out. i have tried all the resets, updates and freezer thing but nothing works. i have read threads about this same thing and it seems like the only solution to this problem is having apple REPLACE my phone. but how can i do this here in the philippines? istore does not offer replacement here unless hooked up to certain network/carriers which unfortunately isn't my carrier. i checked my phone's warranty online and it's service warranty is still active. is it possible that i ship my phone to applecare in the US and have it replaced? HELP!

 

In whatever way i see it, i see no fault in my part therefore i deserve the service apple is said to "provide". ty


iPhone 4S, iOS 6.1.2
  • 1. Re: wifi sh*t
    GeekBoy.from.Illinois Level 4 Level 4 (2,775 points)

    Apple warranty service is provided through the country in which your iPhone was purchased.  If you riPhone was purchsed in the US, and you are not in the US, you will need to send it to the US for service.

  • 2. Re: wifi sh*t
    shldr2thewheel Level 7 Level 7 (25,845 points)

    GeekBoy.from.Illinois wrote:

     

    Apple warranty service is provided through the country in which your iPhone was purchased.  If you riPhone was purchsed in the US, and you are not in the US, you will need to send it to the US for service.

     

    the OP states that they purchased it in the Philippines.

  • 3. Re: wifi sh*t
    Lawrence Finch Level 7 Level 7 (25,985 points)

    Apple provides service through its own stores, and thorough authorized resellers. If you purchased it from an authorized reseller they are obligated to repair it under warranty, as long as it isn't jailbroken or hacked. If you didn't buy it from an authorized reseller then Apple has no obligation to fix it, but a reputable store would still repair it for you. It sounds like you may have a "grey market" phone. The problem with grey market is there may be no meaningful warranty.

  • 4. Re: wifi sh*t
    GeekBoy.from.Illinois Level 4 Level 4 (2,775 points)

    Yes, but they also stated that the Apple Stores in teh Phillipines do not sell iPhones for their carrier, which leads me to beleive that the iPhone may have been originally sold in another country, and was purchased by this user through third party means.  They disticly mention US warranty, so I informed them that Apple will warranty an iPhone in the country of original sale.