jonuk85

Q: Final Cut Pro X freezing on top spec new 27" iMac, help!

I finally received my new 27" iMac today and installed all the latest updates and then the latest versions of FCPX and compressor.

 

Spec of new iMac:

 

27" Late 2012

3.4Ghz Intel i7

8GB RAM (I also added 16GB of third party RAM to the machine to take it up to 24GB RAM but remove this later)

GeForce GTX 680MX 2048MB Graphics card

1.12TB Fusion Drive (1.09TB free)

OS X 10.8.2 Mountain Lion

 

Immediately I noticed performance issues and then it kept freezing whilst running FCPX - the whole OS would freeze resulting in me having to actually turn off the machine and turn it on again. It happened repeatedly so have done all the obvious things but still have the issue.

 

So far I've tried (with no luck):

 

- removing the third party RAM

- restarting the computer, multiple times

- making sure everything is up to date

- removing the FCPX preferences

- doing a PRAM and SMC reset

- fully uninstalling and reinstalling FCPX

- running the short and long Apple Hardware Tests (no problems found)

 

I am working with a large quantity of video files off an 8TB Thunderbolt drive but I've been using FCPX on my old 27" iMac and had no problems with that at all, the spec of that being far less powerful:

 

27" mid 2011

3.4Ghz Intel i7

8GB Ram

Radeon HD 6970M 1024MB

1TB hard drive

 

I'm thinking it could possibly be the graphics card or a software issue?

 

Any help or advice would be great!!!

 

Thanks!

 

Jon

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 14, 2013 1:51 PM

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Q: Final Cut Pro X freezing on top spec new 27" iMac, help!

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  • by Gaddster,

    Gaddster Gaddster Mar 24, 2013 7:54 AM in response to jonuk85
    Level 1 (5 points)
    Mar 24, 2013 7:54 AM in response to jonuk85

    Hi Guys

     

    I have been watching this thread since day one.. I have the i7 680mx, 24gb ram, 1tb fusion and 10.8.3 osx running latest FCPX

     

    I have noticed (working on several projects) over the last week that i get the odd 2 or 3 sec freeze but nothing that cant stop me working with FCPX and MOTION

     

    I agree its not quite right BUT its not stopping me working and turning projects around fast.

     

    Am I the only one whose machine is getting better here?

  • by Hirschkorn,

    Hirschkorn Hirschkorn Mar 24, 2013 9:26 AM in response to Gaddster
    Level 1 (0 points)
    Mar 24, 2013 9:26 AM in response to Gaddster

    Same situation here: 10.8.3 solved some of the issues, and FCPX 10.0.8 will solve the remaining issues. (Thank God, because I can't stand Adobe or Avid apps; I've heard Smoke is pretty amazing, but I haven't tried it yet).

  • by Cheesenightmare,

    Cheesenightmare Cheesenightmare Mar 24, 2013 12:53 PM in response to ad5901
    Level 1 (10 points)
    Mar 24, 2013 12:53 PM in response to ad5901

    Hope this puts your mind at rest.

     

    Thank you for that - yes, it really does put my mind at rest  

  • by iTeppy,

    iTeppy iTeppy Mar 24, 2013 1:24 PM in response to Tom Wolsky
    Level 1 (0 points)
    Mar 24, 2013 1:24 PM in response to Tom Wolsky

    2Gb of RAM on the video board...

  • by romanoel,

    romanoel romanoel Mar 24, 2013 2:39 PM in response to jonuk85
    Level 1 (0 points)
    Mar 24, 2013 2:39 PM in response to jonuk85

    Same problem with my new iMac27" witch 675MX. I observed a strange behaviour. When I watch the GPU MEM with iStatMenus the MEM bar rises very fast and at the end the system freezes for a few seconds, and after working again the GPU MEM ist empty and starts raising again until the next freeze...

    This happens on rendering or playback.

     

    Eventually helpfull?!

  • by ad5901,

    ad5901 ad5901 Mar 25, 2013 3:58 AM in response to Cheesenightmare
    Level 1 (4 points)
    Mar 25, 2013 3:58 AM in response to Cheesenightmare

    Know what it's like. Waiting for delivery of my new Mac I came across this thread and panicked in thinking I wouldn't be able to use FCPX! No problems so far though.

  • by jonuk85,

    jonuk85 jonuk85 Mar 25, 2013 7:59 AM in response to Gaddster
    Level 1 (0 points)
    Mar 25, 2013 7:59 AM in response to Gaddster

    Hi everyone, I'm the author of this thread and returned my iMac because of this problem. I've been monitoring all the replies and activity, waiting for Apple to get this problem sorted and it seems the latest OS update 10.8.3 has had some minor improvements but not solved it completely?

     

    Can I ask, for all those that have the 27" iMac with the 680MX card - has the 10.8.3 update stopped the full system freezes completely? Are the problems now just a few seconds of stuttering and freezing? And is it possible to actually work with FCPX with any efficiency?

     

    I need to know if I can purchase the machine again and actually get work done in FCPX!

     

    Thanks for all the contributions and feedback everyone has offered to this thread. I'm sure Apple have been monitoring it (especially as we have been sending the FCPX team links to it) and that it's been helpful to them in trying to resolve this issue.

  • by Hirschkorn,

    Hirschkorn Hirschkorn Mar 25, 2013 8:10 AM in response to jonuk85
    Level 1 (0 points)
    Mar 25, 2013 8:10 AM in response to jonuk85

    @ jonuk85: Due to an NDA, I won't be able to give you crystal-clear answers on the above. But here's what I can tell you:

    - OS X 10.8.3 solves most of the issues; the app won't crash anymore and you won't have to hard reboot your machine now; the app stil freezes (only when using Pixie Dust and another title), but if you give it some time (minutes), it "comes back to life" and eventually finishes rendering.

    - all signs show that FCPX 10.0.8 will solve the remaining issues.

     

    I can't say more, but you get the idea...

  • by le500,

    le500 le500 Mar 25, 2013 8:15 AM in response to jonuk85
    Level 1 (0 points)
    Mar 25, 2013 8:15 AM in response to jonuk85

    @jonuk85 Hahaha how ironical that you started this and you ended up returning the iMac. Well I'm the nastiest of all the commentators it would seem. Or the most intolerant, after you for having returned the machine...hahaha I love mine too much to return it and prefered switching NLE's but that's another story. Intrinsically I am not one to tolerate abuse to consumers from large corporations and I say outloud what many think but won't put in writing in places like this.

     

    I have the top spec machin, with all the bells and whistles, written the details in this forum countless times for new comers and I also updated to 10.8.3 And YES after doing so I was able to render the Project that I could not render previously. But it took my machine thre to four times longer to do it and if freezing NOT permanantly like it used to requiring a reboot did not occur while rendring/exporting the project I would not say that waiting on my 4500€ iMac while it froze every two to three minutes depriving me from doing anything else is a great Improvement.

     

    We are not talking at least in my case of freezing only a few seconds but close to a minute every two to three minutes to export a 5 minute video that takes forever to export.

     

    I rather do that using my MBP that does it much faster and still allows me to do other stuff while exporting it.

     

    Yes you are right the FCPX team has been kept informed of the activity in this forum and you would think they would reciprocate and keep us informed. But they released 10.8.3 and there was not even a mention that this issue may have been adressed to fix it. My take is, it wasn't and the slight improvement is only circumstancial, not intended and planned. Otherwise it would have been mentionned in the lits of issues this new vintage of the OS fixed.

     

    If I were you I wouldn't run to the Apple store until you see an Apple printed information release acknoledging they fixed this mess.

  • by stumbleone,

    stumbleone stumbleone Mar 25, 2013 8:19 AM in response to jonuk85
    Level 2 (317 points)
    Mar 25, 2013 8:19 AM in response to jonuk85

    I've been following this thread since the beginning.  I have an older 27" that works fine with FCPX, but happened to be in the MOA Apple Store a few days ago.  They had a full spec 27" iMac loaded with FCPX.  I tried it out, and it worked beautifully and amazingly fast.  Then I added Pixie Dust to the project, and indeed it froze FCPX for around 30 seconds although the mouse and other non-FCPX functions worked.  Then FCPX came back to without a restart.

     

    I will be getting the new top of the line iMac as soon as my income tax rebate comes in and I believe it will be essentially fully usable for editing even before the final fix is implemented.

  • by le500,

    le500 le500 Mar 25, 2013 8:22 AM in response to Hirschkorn
    Level 1 (0 points)
    Mar 25, 2013 8:22 AM in response to Hirschkorn

    @hirschkorn been meaning to make this comment about your NDA stuff and although I am not a lawyer I have been around them for many years in my past life as a business owner and executive in large corporations.

     

    For you or anyone to be bound and liable to any type of Non Disclosure Agreement, you need to have been presented the said NDA in writing and have signed it for you to be required to non disclosing any information provided in that document. Allow me to have my doubts that Apple would have had you sign such document. If I'm wrong then you are right in not talking and it reassures me that indeed a fix may be on it's way.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Mar 25, 2013 8:53 AM in response to le500
    Level 10 (118,408 points)
    Apple TV
    Mar 25, 2013 8:53 AM in response to le500

    "My take is, it wasn't and the slight improvement is only circumstancial, not intended and planned."

     

    This is categorically wrong.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Mar 25, 2013 8:56 AM in response to le500
    Level 10 (118,408 points)
    Apple TV
    Mar 25, 2013 8:56 AM in response to le500

    The NDA is in writing. It does not have to be signed. You can agree to the terms with an electronic link, just as you agreed to the terms of this forum when you signed on.

  • by le500,

    le500 le500 Mar 25, 2013 8:59 AM in response to Tom Wolsky
    Level 1 (0 points)
    Mar 25, 2013 8:59 AM in response to Tom Wolsky

    Perhaps so, but neither you or I can demonstrate what we feel...;-) And Apple has certainly not contributed to inform us, or have they passed me? I have had numerous encounters with them and never once have they told me that a fix was included in 10.8.3

     

    And although FCPX does work a tad better it is not up to what it should be doing on a machine I paid 4329€

     

    Forgive me for being so demanding, but heck we pay for top notch products and deserve them te perform as such don't we?

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Mar 25, 2013 9:00 AM in response to stumbleone
    Level 10 (118,408 points)
    Apple TV
    Mar 25, 2013 9:00 AM in response to stumbleone

    What's the MOA store?

     

    Did you check the OS version? Until late last week the store images were still 10.8.2. I had to get the manager to update the machine for me.

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