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iOS 6 update = Speaker not working properly

176125 Views 282 Replies Latest reply: Nov 25, 2013 5:11 AM by Alex M3rcer RSS Branched to a new discussion.
  • mac loyalist Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 18, 2013 8:52 AM (in response to mac loyalist)

    Failed again - not a permanent fix or perhaps even related.  Battery drain problem started at same time.  Taking iPhone in this weekend to nearest Apple store - 210 miles away.  Can't miss text message audible notifications - needed for work.  Basic functions should not be lost due to an upgrade, Apple.

    iPhone 4S, iOS 6.1.2
  • FORMER Apple groupie Calculating status...
    Currently Being Moderated
    Mar 20, 2013 8:17 PM (in response to mac loyalist)

    ATTENTION APPLE PERSONNEL:  DO YOU HEAR US?!?!?! YOU ARE LOSING LOYAL APPLE SUPPORTERS!!! I am FURIOUS w/Apple!! I (WAS) a VERY loyal Mac person. I own 9+ Apple products (2 computers, iPad, etc.) I am a teacher who uses Apple products in my classroom on a daily basis, and I am trained to instruct other teachers on using Apple technology in the classroom.   I am one of the MANY in this chat who is having the same problem w/my 4s.The lack of support from Apple for an OBVIOUS problem w/ the speakers on the iPhone 4s DISGUSTING! 

         Two days ago I had the phone on speaker, while in mid-conversation, the speaker "just went" and no longer works. The phone doesn't ring, alarm doesn't work, etc. Phone works when put up to ear, and sound still works when headphones plugged in, but no external sounds. As with the rest of you, this seemed to happen shortly after I updated my phone to 6.1.2.I spent 2 hours in the Verizon store, 30+ min on the phone w/Apple and only to get the same, run-a-round from all! The Apple customer service rep said that I could get a replacement for $199, being that the year warranty had passed. (At the time of purchasing my phone, I was unaware of applecare for iphones until the 30 days had run out,  therefore have Verizon insurance, which is pointless!) I have spent hours researching a resolution to the problem, and nothing has worked.

         What makes this so frustrating is that I have taken good care of my phone; have an OtterBox case, use only Apple approved chargers for iPhone, etc. Basically, I have done everything right to care for my phone, and where does it get me?!  NOWHERE! I would understand if I had done something wrong, but this is a defect w/ the phone, and I (we) should not have to pay $200 to have the phone fixed/repaired for a software issue which is the fault of Apple.  All I want is a working phone that rings. Is that too much to ask?

         My last resort is going to an Apple Store (90 miles away) and if the issue isn't resloved, I am going w/ a Samsung.

  • FORMER Apple groupie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 20, 2013 8:29 PM (in response to SnipesHeat)

    .

     

    Message was edited by: FORMER Apple groupie

  • Huixiang Calculating status...

    To all Apple users hears what you need to do:

    1. Try getting the AppleCare Protection Plan/Warranty.

    2. Don't be lazy go to the Apple Care Center.

    3. They will fix all your Apple product problems.

     

    This works for me, I had the No Sound Problem but now it's fixed for free because My iPhone was still under Warranty.

     

    So Thank You Apple.

  • Elanstiles Calculating status...
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    Mar 21, 2013 10:40 AM (in response to Huixiang)

    THANK YOU APPLE?????

    really. OK lets thank Apple for sending out an update that renders our phones SOUND USELESS, and then makes us drive MILES AND MILES to a store to stand in lines to get it working?

     

    I think I have a very different idea of the Phrase THANK YOU.

     

    I have had an iPhone from DAY 1. Die-hard Apple user. Several iPads, iPhones, iPods, computers. Updated my iphone 5 today, sound went STATIC SOUND-POP and now it's not working. Like just about everyone here- yes can call, yes can hear on call, but NO sound anyplace else. and JUST after an update. NAAAA they aren't related. right.

     

    LAZY? yeah, 3 kids, different schedules, work full time, and leaving on a  trip in 2 days. I'm am the polar opposite of lazy. I have NO time for  this.

     

    So THANK YOU APPLE. (drip drip)

  • classy_co Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2013 11:02 AM (in response to Elanstiles)

    Elanstiles - I agree with you 100%! Ain't nobody got time to go to the store to have them tell you the same thing they do on the phone - "it's a hardware issue. $200 to replace it". At least now I know it's not just an issue with the 4s model, but the 5 as well.

     

    The nearest store to me is just as close as Apple Headquarters. Maybe I should just show up there with this entire conversation printed!

  • iphone4sdallas Calculating status...
    Currently Being Moderated
    Mar 24, 2013 7:01 PM (in response to classy_co)

    There's NO fix for it. Dont waste your time erasing everything and reseting phone as new. Its an operating system error. I had to go to the store and after they ran all the tests, they gave me a refurbished phone. At least the speaker works now. I opened a case with apple support. I’m hoping engineering department will fix this issue before they release another update.

    Take your phone to Apple store and tell them to replace your speaker and test it again. They will see that after the speaker has been replaced, it still will not work so they will have to give you a new phone!!!

  • iphone4sdallas Level 1 Level 1 (0 points)

    There's no fix for it. Its an operating system error. I had to go to the store and after they ran all the tests, they gave me a refurbished phone. At least the speaker works now. I opened a case with apple support. I’m hoping engineering department will fix this issue before they release another update.

    Take your phone to Apple store and tell them to replace your speaker and test it again. They will see that after the speaker has been replaced, it still will not work so they will have to give you a new phone!!!

  • Beth2900 Calculating status...
    Currently Being Moderated
    Mar 24, 2013 9:44 PM (in response to SnipesHeat)

    I had the same issue when I updated my 4s. After reading these comments I took it 15 miles to an Apple store and the guy told me it had nothing to do with the update and wanted $69 to replace the speaker. No thanks. I'll just wait for a fix. Irritating.

  • JordanPaddock Calculating status...
    Currently Being Moderated
    Mar 25, 2013 6:17 AM (in response to iphone4sdallas)

    Hi all, i tried all the fixes and nothing worked but about an hour ago i was messing around with my phone (4S by the way) and started unplugging and plugging back in the charger cable fast for about 30 seconds and now it's working. Not saying this will work for anybody else but it worked for me so i thought i should tell others with the same problem as me.

  • Sbattisti Calculating status...
    Currently Being Moderated
    Mar 25, 2013 11:41 AM (in response to SnipesHeat)

    Yeah same story here. External speakers died with iOS 6. Took it to the store, spent two hours there while they replaced the speaker - and no dice. Of course I have owned the phone for precisely 13 months, so I am out of warranty. The only option right now is a $200 replacement.

     

    Grrr.

  • iphone4sdallas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2013 12:29 PM (in response to Sbattisti)

    I had my phone for year and a half and the guy in the store replaced it anyway. Its not a software issue, its not a hardware issue so its an issue that was created by an update. Go back to the store and tell them you need a new phone. Its clearly not your fault that the speaker is not working.

  • Sbattisti Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2013 2:28 PM (in response to iphone4sdallas)

    The manager at my local store is basically saying, "Unless I have something from Apple saying this is a problem, I can't do anything about it other than replace your phone for $200." I tried arguing, convincing, pleading, and cajoling. So I guess I am stuck unless I can fly to Dallas from Philly. ;)

  • artydeep Calculating status...
    Currently Being Moderated
    Mar 25, 2013 3:24 PM (in response to SnipesHeat)

    I gave up. I found a company 14 miles away who repair iPhones they replaced it in less than an hour for £38. My old speaker had blown. They are now awaiting an influx! Lol

  • dmc7598 Calculating status...
    Currently Being Moderated
    Mar 26, 2013 5:12 PM (in response to SnipesHeat)

    I just updated to IOS 6.1.3 and it was a BIG MISTAKE! Now my speakers don't work and they were perfectly fine before the upgrade. Spread the word not to update. This ***!

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