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When I try to access Google Docs, Safari shuts down

2753 Views 8 Replies Latest reply: Sep 26, 2013 6:49 AM by mbuck2 RSS
rishinj Calculating status...
Currently Being Moderated
Mar 24, 2013 10:13 AM

When I try to access Google Docs, Safari shuts down, please help.

MacBook Pro, OS X Mountain Lion (10.8.3), Safari
  • Linc Davis Level 10 Level 10 (107,955 points)
    Currently Being Moderated
    Mar 24, 2013 7:50 PM (in response to rishinj)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,955 points)
    Currently Being Moderated
    Mar 25, 2013 3:39 PM (in response to rishinj)

    That's a Google Drive crash, not a Safari crash. If you want to keep using it, contact the developer for support. Otherwise remove it according to the developer's instructions.

  • Linc Davis Level 10 Level 10 (107,955 points)
    Currently Being Moderated
    Mar 25, 2013 3:57 PM (in response to rishinj)

    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

     

    Here are some general guidelines. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    You may have to log out or reboot in order to complete an uninstallation.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

  • mbuck2 Calculating status...
    Currently Being Moderated
    Sep 26, 2013 6:49 AM (in response to rishinj)

    Try going to System Preferences/accessibility and DEselect "enable access for assistive devices", then restart safari.

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