1 Reply Latest reply: Mar 25, 2013 6:24 PM by BDAqua
MDWells70 Level 1 Level 1 (0 points)

I am not good at all with OS problems... My Cannon MP620B printer/scanner/copier suddenly stopped working. I get the comm error that says check if printer is on and properly connected, I think it was 302. I read some help topics and removed the printer and was attempting to add it again. I cannot add it. Cannon IJ network comes up in the menu but I cannot ad. What can I do or what else do you need to know?

Mac OS X (10.5.8)
  • 1. Re: Can't print and I'm not so good with this stuff
    BDAqua Level 10 Level 10 (116,475 points)

    Hmmm, if the Printer or cable isn't the problem...


    Mac OS X: About the Reset Printing System feature ...




    10.5/10.6/10.7/10.8 instructions...


    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.




    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.


    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:

        2.    Choose System Preferences from the Apple menu.

        3.    Choose Print & Fax from the View menu.

        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.