Currently Being ModeratedMar 25, 2013 10:07 PM (in response to Ocean20)
i guess the phone is prompting me to update the OS and i am on 6.1.3 so i will have to see what is going on here.
can i please ask you about this restart procedure you are suggesting (thanks again). i am holding down the HOME and the SLEEP WAKE button and nothing is happening. i can hold down the SLEEP/WAKE button and i get the SLIDER that says off and i can slide this to off. then i can hold down sleep/wake and i get the apple icon and it restarts.
i guess there is a different kind of reset that i should be doing?