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MacBook Pro Retina display burn-in?

1280966 Views 9,424 Replies Latest reply: Apr 21, 2014 9:01 PM by Raima328 RSS Branched to a new discussion.
  • PedroWilsoni Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 3:08 AM (in response to Tommylux)

    I guess most of you, like me with my 2012 iMac 24-inch, have the burn-in issue and it is on the left side of the display. You may have noticed that as the computer heats up it extends down vertically.

     

    Put your hands on the back of your Mac, upper left and right. Which is hotter?

     

    Here is a fix everyone. The problem is heat. I guess North America is a bit colder than an average Aussie summer.

     

    Download fan control and set it to run on startup. Set the three fans to 2500/2000/2000 and tweak after that to get your temp down to under 43°C/109°F and the ghosting issue will fade away.

     

    Fan Control Mountain Lion version: http://www.eidac.de/?p=243

     

    Cheers, Pete

  • 0hn0000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 7:18 AM (in response to PedroWilsoni)

    Hello all,

     

    The other day I noticed that I could see a barely visible finder window while working in PowerPoint on a slightly gray background....... I started googling and low and behold I find this massive thread.

     

    I then downloaded a few IR tests and the online test and could very, very easily reproduce the image retention problem in a matter of seconds.


    I called and scheduled a genius bar appointment and went in to explain the issue.

     

    When I Spoke to the genius bar rep. he acted like he had never heard this issue before...... like I was the first case... i explained that there were about 500 pages of discussion on this very topic.

     

    I do have the LG made display and I purchased my MBPr a few days after it came out originaly back in the beginning of 2012.

     

    Here is the kicker of the story: The rep said that he would have to run a few diagnostics - he said they had a brand new image retention test they had just got in the store a few weeks ago...... the test runs and NOTHING - says the display is 100% functional and could not recreate the the IR. I laughed.

     

    I then told him that I could recreate the issue in PowerPoint or online with a simple black/grey square test, or with a IR program I had downloaded.... needless to say I recreated it a few different ways and he was blown away and said "maybe they need to update the test again"

     

    They ordered me a new display which the total tab on that was $750..... I was under the impression they ordered a whole new MBPr when you had this issue? I guess they have figured out a cheaper way to fix this massive problem.  Why should we not be able to have the refreshed model at no extra cost? seems a little BS to me...

     

    What do you guys think?

     

    Thanks

  • flat earth Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 26, 2013 8:06 AM (in response to 0hn0000)

    0hn0000

     

    You actually may be better off just getting the display replaced.   The majority of replacement screens are Samsung.  While Samsung may have it's owm issues, it doesn't have IR.  If Apple replaces your entire computer, you will probably get one with an LG display and subject to IR problems all over again.  Even if you get one of the "refreshed" new rMBP (as of 13 February), it is unclear whether IR has been fixed in these units.

  • mikael sidenius Calculating status...
    Currently Being Moderated
    Mar 26, 2013 8:40 AM (in response to mittense)

    I just ran a test here for 10 minutes and saw nothing on the screen:

    http://www.marco.org/rmbp-irtest.html

     

    I got LG screen:

     

    Color LCD

    LP154WT1-SJA2

    DCN303602G1FDRTA4

  • 0hn0000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 9:02 AM (in response to flat earth)

    Thank you for your response. I do appreciate the information you provided.  I am interested to get my new screen and seeing which version and what brand it is, I plan on letting them install it tonight or tomorrow night and I will report back.


    Best Regards 

  • Squilly827 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 26, 2013 9:03 AM (in response to PedroWilsoni)

    @PedroWilsoni:

    Probably the best post on here in a while. Opens a whole new ballpark of issues. Maybe LG displays are more sensitive to high temperatures than Samsungs. Worth checking into.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 9:23 AM (in response to Jeff F.1)

    Jeff F.1 wrote:

     

    Crunch?  Yeah, I'm sure it wakes up the neighbors and interferes with productive work.  I realize Apple pulls more than its share of anal retentive types, but it doesn't take a engineer to know the noise you're so bothered by isn't an internal fault with the electronics.  I wouldn't dream of having my rMBP case opened for the sole purpose of something so superficial.  A computer is a tool, not an object of perfection to obsess over. 

     

    Ummmm, you do know that these machines are made of aluminum don't you?

    I also assume you know that aluminum conducts electricity, right?

    If they're hearing a crunching sound, it could be anything...like aluminmum burrs near the screw posts slowly grinding off for instance.

    I don't know about you, but I'm a little bit uncomfortabe with the idea of metal dust inside my laptop. All it takes is a short between the leads on one IC to cause serious problems.

    I deal with electronics manufacturers and tech support daily.

    Believe me when I tell you that "crunching" sounds are not trivial.

  • Ipinotti Calculating status...
    Currently Being Moderated
    Mar 26, 2013 9:24 AM (in response to mikael sidenius)

    Is there a way to detect the display models in a rMBP 13"?

     

    Is the rMBP 13" model presenting the same IR problems of the rMBP 15"? I mean, same severity?

     

    Thanks

  • nathanodor Calculating status...
    Currently Being Moderated
    Mar 26, 2013 10:45 AM (in response to mittense)

    I ordered my Macbook Pro Retina mid July.  Noticed image persistence for the first time on a busy background a in October.  Ran the terminal and found out I had an LG screen.  I waited for a week or so and it got considerably worse over that week after initially noticing it for the first time.  It got to the point where it was pretty obvious over a busy background even after a few minutes of having the same window up.  I went to the Apple Store and the person who helped me immediately agreed that it was a problem and agreed to send it in to replace the screen.  I got it back with a Samsung screen and like many others noticed the yellow tint but didn't not care too much about that.

     

    I have returned to see if anyone has noticed that their fans run at higher speeds more constantly during tasks they normally wouldn't after having the screen replaced.  I am aware of the fan speed issue that escalated recently and was fixed with an update from Apple.  The issue I have noticed is different.  Running iStat Menus I have noticed that my CPU very quickly ramps up to 100+ degrees C during small tasks and the fans immediately ramp up after.  I have noticed it more specifically while scrolling through sites on the internet, photos in iPhoto, or watching a video in iTunes.  I am wondering if somehow replacing the screen has somehow effected the activity of the GPU.  I took the the laptop to the Apple store and they said everything checked out but I am positive this isn't normal.  I have two roommates with the same exact laptops and their fan speeds and CPU temps never ramp up like mine do during the same tasks.  I am fairly certain that my laptop didn't behave in this manner before having the screen replaced.

  • Jajaba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 11:01 AM (in response to Squilly827)

    @Squilly827

     

    Temps have no bearing on IR for us.   We have 6 MBPr (4 LG's, 2 Samy's) and we use 2 LG's for huge photoshop batch processing files (20+GB) which basically max out all 8 CPU virtual cores for hours at a time daily.   All cores are running at 90 - 100C continuosly (with the GPU @ 80-90C) for the duration with the fans maxed out.  On top of this our ambient temp in the studio is ~80 degrees.   Still no sign of any IR on any of our LG's (all SAJ1's).

  • Jajaba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 11:26 AM (in response to nathanodor)

    @nathanodor

     

    Call Apple tech support, they are very good at walking you through a series of 'debugging' options to isolate / resolve problems like this.  That's what your warranty is for.

     

    My guess is one of your apps / programs is corrupt and causing the fan issue or it may be as simple as to many resources being used in the backround for Flash player (very common). You should be able to pinpoint the resource hog causing the fans to ramp up with Activity Monitor (if it's Flash try the free Flash Stopper app).  

     

    Another option you can try is to create a parition on your macintosh HD with a clean bootable  OSX from the recovery option (needs about a 20GB partition).  This would allow you to run a 'virgin' copy of OSX by restarting your MBP and holding the option key until you get the bootup choices.  You can then test if the fan issue is still occuring without all your added software.  If there is no issue on the new partion then you can start adding programs until you figure out which one causes it.

  • Squilly827 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 26, 2013 11:22 AM (in response to Jajaba)

    Maybe a heat protective layer erodes away over time?

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 11:28 AM (in response to Jajaba)

    Jajaba wrote:

     

    @nathanodor

     

    My guess is one of your apps / programs is corrupt and causing the fan issue or it may be as simple as to many resources being used in the backround for Flash player (very common). You should be able to pinpoint the resource hog causing the fans to ramp up with Ativity Monitor (if it's Flash try the free Flash Stopper app).  

     

    Another option you can try is to create a parition on your macintosh HD with a clean bootable  OSX from the recovery option (needs about a 20GB partition).  This would allow you to run a 'virgin' copy of OSX by restarting your MBP and holding the option key until you get the bootup choices.  You can then test if the fan issue is still occuring without all your added software.  If there is no issue on the new partion then you can start adding programs until you figure out which one causes it.

     

    It would be interesting if this was related to relative humidity. Perhaps the climate in Hawaii is such that the problem just isn't showing up. It would be interesting if the LG-owners were to post their location's yearly average humidity and whether or not they've seen IR, along with the severity if they do have IR. It might be a long-shot, but, believe me, I've seen weirder things.

  • Jajaba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2013 11:42 AM (in response to Squilly827)

    What heat protective layer?  Not sure what your talking about.  My personal MBPr has been doing the workloads I described above on a daily basis for 4+ months with no issues and no increases in operating temps.

     

    Also, in theory, LCD's should show improved response times the warmer the display gets as the 'liquid' becomes less viscous as it gets warmer.  This in turn allows the crystals to move with less resistance (faster) in the liquid.  IR is caused by certain crystals not moving to their proper state, open or closed, as quickly as the others.

     

    @Canuck

     

    The LCD panel is a sealed system.  So humidity should have no bearing on IR as it would not interact with any portion of the internal display layup which is where the IR occurs.

  • Squilly827 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 26, 2013 11:40 AM (in response to Jajaba)

    So if Samsung's aren't portraying the issue at all, all LG's are "defective".  Maybe it just doesn't show up for some due to a lack of maximum performance?

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