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What should I do?

719 Views 12 Replies Latest reply: Jun 10, 2013 5:33 AM by Tyroneeeee RSS
Tyroneeeee Calculating status...
Currently Being Moderated
Mar 26, 2013 6:13 AM

My ipad is nearly 1 year old. Been working fine until lately I've noticed when I'm in an app and a change to another app I can still see parts of the previous app ghosted into the screen, for example say I'm in safari and I go to another app I can still see the search bars and tabs. If that makes sense. It's kinda bugging me. I'm gonna call apple about it tomorrow. If you have had the same problem please let me know and what apple did about it. Did they repair/replace it or what did they do?

iPad 2 Wi-Fi, iOS 6.1.3
  • Ralph Landry1 Level 7 Level 7 (28,805 points)
    Currently Being Moderated
    Mar 26, 2013 6:17 AM (in response to Tyroneeeee)

    First, double click the home button and then touch one of the app icons along the bottom of the screen until they all start to wiggle and have a red circle with a minus sign.  Touch the red circle associated with each app and dismiss all.

     

    Second, reboot the iPad by holding both the home and power buttons until the apple logo appears and it restarts.  If the red slider appears, ignore it.

     

    Try using your iPad again and if the problem is still there it is time to visit an Apple store genius bar and have the techs test your iPad before the warranty expires.

  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Mar 26, 2013 6:19 AM (in response to Tyroneeeee)

    Sounds like some sort of screen burn in. I would suggest restoring the ipad as new, back to factory settings.

     

    Start with the simpliest first,

     

    Make sure IOS is updated to latest version

    (How to update your iOS device

    http://support.apple.com/kb/HT4623)

     

    Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.

     

    If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').

    (no media or data will be deleted from the device, this will only take a minute).

     

    If that doesn't work then backup and then restore the device as new first (to isolate cause of the issue). Then from backup if necessary.

     

     

    How to back up and restore (iCloud and iTunes)

     

    http://support.apple.com/kb/HT1766

  • appleuser1322 Level 3 Level 3 (670 points)
    Currently Being Moderated
    Mar 26, 2013 9:24 AM (in response to Tyroneeeee)

    You're within your 1 year warranty. If the advice here does not fix your problem, take it into Apple. They will replace it with the same model ipad that you have now, but do it soon.

     

    Also, please note that if you restore your ipad, it will be restored to factory settings and all of your data, music, books, photos, etc. will be deleted. If you choose that route, be sure to back up your ipad to the cloud first.

     

    Hope this helps.

  • GrumpyGator Level 5 Level 5 (4,560 points)
    Currently Being Moderated
    Apr 10, 2013 4:00 AM (in response to Tyroneeeee)

    No, apple will exchange it with exactly the same model and color, if available.

  • appleuser1322 Level 3 Level 3 (670 points)
    Currently Being Moderated
    Apr 12, 2013 6:54 AM (in response to Tyroneeeee)

    Good for you! Enjoy your new ipad! And thanks for letting us know you resolved your issue.

  • appleuser1322 Level 3 Level 3 (670 points)
    Currently Being Moderated
    Apr 22, 2013 5:59 AM (in response to Tyroneeeee)

    If I were you I would make an appointment at Apple immediately and bring it in. I think if you got a replacement ipad that is having the same problem, that should be Apple's responsibility and I would expect that they'd be flexible given you brought it in for their help during the warranty period, and if you got another ipad with problems, the warranty should not matter. They did not solve your problem. 

     

    If it's happened to both, ask Apple when you're there if it could be something you're doing in settings or with particular apps you use.

     

    I think Apple would come through for you.

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