Skip navigation

HT5312: Rescue email address and how to reset Apple ID security questions

Learn about Rescue email address and how to reset Apple ID security questions

HT5312 Good Day...

101 Views 5 Replies Latest reply: Mar 26, 2013 9:35 AM by RaineStar RSS
Jaymikoto Calculating status...
Currently Being Moderated
Mar 26, 2013 9:03 AM

I don't see in the field of Password and Security...  "Forgot your answers? Send reset security info email to dxxx@mac.com?

 

Coz i forgot my Security Questions eh.

  • RaineStar Level 1 Level 1 (75 points)
    Currently Being Moderated
    Mar 26, 2013 9:08 AM (in response to Jaymikoto)

    To reset your security questions, you need to have a rescue email on your account. This article explains what a rescue email is, and how to set one up:

     

    http://support.apple.com/kb/HT5312

     

    If you are not able to set up or use your rescue email, you will need to speak with Apple's Account Security Team and have them reset your questions.  You can contact them either through express lane, or phoning the AppleCare number for your region:

     

    http://support.apple.com/kb/HE57

     

    If you call from a number in the above list, ask to speak with the Account Security Team specifically, or you will be routed to the Technical Support Team instead.

     

    Best Wishes and Good Luck!

  • RaineStar Level 1 Level 1 (75 points)
    Currently Being Moderated
    Mar 26, 2013 9:30 AM (in response to Jaymikoto)

    Hi Jaymikoto,

     

    If your rescue email is set up on your account, to locate the reset link you will need to go to https://appleid.apple.com.  Click "Manage Apple ID" and sign in.  From here you would click the "Password and Security Tab"  You should be prompted with 2 of your security questions.  Below the questions there should be "Forgot your answers? Send reset security info email to dxxx@mac.com?"  If this link isn't there, then you will need to speak with Apple's Account Security Team, as your rescue email address may not have properly saved when you added it, and there is no other way to reset your questions without their assistance.  I hope this helps!

  • RaineStar Level 1 Level 1 (75 points)
    Currently Being Moderated
    Mar 26, 2013 9:35 AM (in response to Jaymikoto)

    No problem.  I hope you're able to get your questions sorted out

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.