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How do I add custom labels in Contacts?

21732 Views 20 Replies Latest reply: Jan 20, 2014 11:49 AM by kjepson RSS
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Jrgspyder Calculating status...
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Jan 8, 2012 8:23 PM

How can I add custom labels to my Contacts?  A few if them recently allowed this but it is not available anymore. Specifically, I would liked to use or add the iPhone label that is not available to me at this time. Was this somehow lost in a minor software update?  What is even more frustrating is that my wife's phone has the iPhone label as an option; same identical iPhone 4S (except for memory size and color) and same software version. Is there a setting somewhere that is affecting my phone?  Any help is greatly appreciated.   Thanks.

iPhone 4S, iOS 5.0.1
  • ckuan Level 6 Level 6 (19,780 points)
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    Jan 8, 2012 8:31 PM (in response to Jrgspyder)

    In Contacts app, choose a contact, tap Edit and for example you want to change the phone label then tp the phone label and you can use whats on the list or add custom label.

  • ckuan Level 6 Level 6 (19,780 points)
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    Jan 8, 2012 8:40 PM (in response to Jrgspyder)

    Tap on the label itself  not the number or anything else to get the list and custom label.

  • ckuan Level 6 Level 6 (19,780 points)
    Currently Being Moderated
    Jan 8, 2012 9:12 PM (in response to Jrgspyder)

    Not that I know of, you can try reset

    Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)

     

    The options will only appears when Contacts is in EDIT mode and that you tap the label directly to change the label. I'm also using 4S and IOS 5.0.1 so you should be able to change the labels. Tap the LABEL directly.

  • famrussell Level 1 Level 1 (10 points)
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    Jan 8, 2012 9:21 PM (in response to ckuan)

    Are you using an Exchange account to sync your contacts?  If so, this could be the variable.  The iPhone label and custom labels aren't available through this syncing method.

  • ckuan Level 6 Level 6 (19,780 points)
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    Jan 8, 2012 9:24 PM (in response to famrussell)

    You are addressing me or the OP?

  • famrussell Level 1 Level 1 (10 points)
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    Jan 8, 2012 9:25 PM (in response to ckuan)

    Sorry about that. OP.

  • famrussell Level 1 Level 1 (10 points)
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    Jan 8, 2012 9:26 PM (in response to Jrgspyder)

    Are you using an Exchange account to sync your contacts?  If so, this could be the variable.  The iPhone label and custom labels aren't available through this syncing method.

  • Stolpskott Calculating status...
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    Sep 3, 2012 12:26 AM (in response to Jrgspyder)

    Once you set up synchronisation to an Exchange server (not sure about other enterprise mail/messaging platforms), your default contact group store is the Exchange contacts list. The contacts synched with Exchange cannot accept custom labels created via the iPhone, so you no longer have the "Create custom label" option.

     

    You can still add custom labels to the contacts that are stored on the iPhone though. However, to store a contact on the iPhone when the phone is synched to Exchange, you have to go into the "Contacts" list, press the "Groups" button in the top left (this will give you options for "All Contacts", "All from my PC", and two Exchange items: "Contacts" and "Exchange Global Address List".

    Press the "All from my PC" option, and it will show you any contacts that are stored on the phone instead of in the Exchange server. These contacts can take a custom label. You can add contacts to this list as normal, with the "+" button in the top right.

     

    To add a custom label, click on a Contact, click the "Edit" button in the top right, click on the label that you want to change (the label, NOT the number, email or address), scroll to the bottom of the label list and choose the "Add custom label" option.

     

    One option for adding a custom label may be to add it to a contact through Outlook, but I cannot test this as I only have the web-access version of Outlook while I am out of the office (my default state), and I am 99% sure that this would not work, but it is the only option I can come up with for adding custom labels to Exchange contacts at the moment.

  • DC Steve Level 1 Level 1 (25 points)
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    Oct 26, 2012 7:06 PM (in response to Stolpskott)

    I tried this suggestion but my iphone 5 did not give me the option of "all from my PC."  I use an imac, which might be the difference.  Any other suggestions?

  • amwso Calculating status...
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    Nov 9, 2012 6:48 AM (in response to DC Steve)

    Should be "all from iCloud" if you want to use custom labels

     

    I am wondering though if you can move a contact from Exchange to the iCloud.  I don't know if this is possible.

  • Tgara Level 4 Level 4 (3,540 points)
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    Nov 9, 2012 7:22 AM (in response to amwso)

    I've run in to this problem with labels when using an Exchange account.  Many labels that are available for the Contacts application in Outlook/Exchange are not available in Apple's contacts application.  Another issue is contact photos.  I've not been able to add a contact photo into my Exchange-synced contacts on my devices by adding it from Apple's contacts app.

     

    To get around these issues, I simply add the photos and other information on my PC at work.  Once Exchange syncs the changes with my Apple gear, many (but not all) of the additional information is shown in the Apple contacts app.

  • JonathanBoy Level 1 Level 1 (0 points)
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    Mar 26, 2013 9:46 AM (in response to Jrgspyder)

    I'm having a similar problem and I'm not using exchange. I'm on the iPad Mini and under contacts, if I touched the title field to the left of the phone number, I get a drop down menu for me to select the name of that field but I no longer have the option of adding a custom label. I'm basically stuck with the basics of what is listed in those options and I am no longer able to customize the field to suit my needs. I'm open if anyone has any suggestions to this. It used to be there and I'm very familiar with IOS and Exchange and I'm not using an Exchange server and I'm using the default Contacts app that came with the iPad Mini. I do not even have a 3rd party app on the iPad to manage contacts or any other default IOS program. Thanks in advance if you are the winner of brightening my day!

     

    <Email Edited by Host>

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