3 Replies Latest reply: Jun 19, 2013 12:31 AM by Filitech
BeeRichard Level 1 Level 1 (0 points)

After installing Keynote '09 version 5.3 on a MacPro 10.8.3, I get the following error window when opening Keynote:

An unexpected error has occurred.

Please quit and reopen Keynote.

  Any resoution would help.


iWork Keynote '09, OS X Mountain Lion (10.8.3)
  • 1. Re: An unexpected error has occurred. Please quit and reopen Keynote.
    Gary Scotland Level 6 Level 6 (8,230 points)

    There are a few  issues with the latest version of Keynote running on Mountain Lion.

     

    The following routine resets the installation of Keynote and sorts out many of the issues users are having at the moment.

     

    1

    Uninstall all of iWork if you have this, otherwise uninstall Keynote if other iWork applications are not installed.

    Use the free application Appcleaner to do this as it will remove the applications properly. It can be downloaded here:   Appcleaner Download

     

    2

    empty the trash

     

    3

    Reinstall Keynote or iWork  using the original method on purchase using the installer file or installed from the App Store

     

    4

    shutdown the Mac and restart holding down the shift key until the apple logo appears

    let the Mac complete the start up procedure completely, it will take longer to start as it is repairing  software on the hard drive

     

    5

    go to Applications >  Utilities > Disc Utility > First Aid > Repair Disc Permissions

    when this is completed restart the Mac normally

     

    Let us know how you get on

  • 2. Re: An unexpected error has occurred. Please quit and reopen Keynote.
    mdorigo Level 1 Level 1 (0 points)

    I did steps 1 to 3. However, when I restart the Mac  holding down the shift key the Mac does not complete the strat up procedure in any reasonable amount of time.

    I reinstalled Mountain Lion, removed iWork with appcleaner, reinstalled iWork 9.0 from CDs, updated iWork to the latest version (iWork 9.3), and the problem is still there: when I start keynote and I try to save the file I get "An unexpected error has occurred. Please quit and reopen Keynote."

  • 3. Re: An unexpected error has occurred. Please quit and reopen Keynote.
    Filitech Level 1 Level 1 (0 points)

    I got the same problem

     

    Did all the steps, but unfortunately the problem is still here. Disk Utility repaired some permissions though.

     


    Any more thoughts on how to fix this?