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Mac OS X 10.4.11 Word and Excel Corruption

649 Views 7 Replies Latest reply: Mar 27, 2013 11:57 AM by rccharles RSS
jdbs3 Calculating status...
Currently Being Moderated
Mar 26, 2013 11:38 AM

Running Word 11.6.3 and Excel 11.6.4.  While running Excel, suddenly typed keys were coming out as garbage, not the keys I typed.  I restarted the o/s and now get the following error when trying to open either an Excel or Word file, or start Excel or Word.  Looks like a major corruption.  How do I recover from this?




Microsoft Error Reporting log version: 1.0


Error Signature:


Date/Time: 2013-03-26 14:35:07 -0400

Application Name: Microsoft Excel

Application Version:

Module Name: CoreFoundation

Module Version: unknown

Module Offset: 0x0002de84

Extra app info: Reg=English Loc=0x0409



Thread 0 crashed:



Operating System Information

Operating System: Mac OS X 10.4.11 (Build 8S165)

CPU: G4 (7450), Number: 1, Speed: 1666 MHz

gestaltPhysicalRAMSize err = 0, result = 512 MB

gestaltSystemVersion err = 0, result = 0x1049

Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024


Microsoft Application Information:

Error Reporting UUID: 2AB7AF92-38B0-11E2-90E1-001124D2C904

Time from launch: 0 hours, 0 minutes, 0 seconds

Total errors on this client: 27

Mac OS X (10.4.11)
  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Mar 26, 2013 12:05 PM (in response to jdbs3)

    Perhaps preferences are corrupted. 


    Set up a new account to see if problem persists. If it goes away, you have bad preferences.


    Create new Account


    blue apple > system preferences

    clicks on accounts icon


    click on lock icon if locked. 

    enter logon password 

    Picture 9.png


    click on + icon ( left side of screen just above the lock icon )


    Picture 10.png


    after creating new account, you need to logout of your current account.


    blue apple > log out ... current count name ...


    log on to new account. see if problem goes away.

    Picture 11.png


    if it has gone  away rename finder preference ( Not sure of name ) ... reboot.


    More tips on creating a new account

  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Mar 27, 2013 11:57 AM (in response to jdbs3)

    Making progress.


    Now that you know it is an office problem you could ask here:


    The stuff about the finder was left over from a prior post.  No harm done.


    Microsoft has files scatered all over the place.  It might be a common file used by all of office.


    You could try moving files & folders to another folder.  I do not like to delete files.  You can make a mistake & need the file back. Perhaps you could figure out which is the bad file.


    Here are two places I found Office data. Maybe the bad file is a more recent file.


    Picture 3.png


    and here is the other. I believe there are more like fouts, etc.


    Picture 4.png


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