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Mac OS X 10.4.11 Word and Excel Corruption

649 Views 7 Replies Latest reply: Mar 27, 2013 11:57 AM by rccharles RSS
jdbs3 Calculating status...
Currently Being Moderated
Mar 26, 2013 11:38 AM

Running Word 11.6.3 and Excel 11.6.4.  While running Excel, suddenly typed keys were coming out as garbage, not the keys I typed.  I restarted the o/s and now get the following error when trying to open either an Excel or Word file, or start Excel or Word.  Looks like a major corruption.  How do I recover from this?

 

Thanks

 

Microsoft Error Reporting log version: 1.0

 

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-03-26 14:35:07 -0400

Application Name: Microsoft Excel

Application Version: 11.6.4.110422

Module Name: CoreFoundation

Module Version: unknown

Module Offset: 0x0002de84

Extra app info: Reg=English Loc=0x0409

 

 

Thread 0 crashed:

...

 

Operating System Information

Operating System: Mac OS X 10.4.11 (Build 8S165)

CPU: G4 (7450), Number: 1, Speed: 1666 MHz

gestaltPhysicalRAMSize err = 0, result = 512 MB

gestaltSystemVersion err = 0, result = 0x1049

Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

 

Microsoft Application Information:

Error Reporting UUID: 2AB7AF92-38B0-11E2-90E1-001124D2C904

Time from launch: 0 hours, 0 minutes, 0 seconds

Total errors on this client: 27

Mac OS X (10.4.11)
  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Mar 26, 2013 12:05 PM (in response to jdbs3)

    Perhaps preferences are corrupted. 

     

    Set up a new account to see if problem persists. If it goes away, you have bad preferences.

     

    Create new Account

     

    blue apple > system preferences

    clicks on accounts icon

     

    click on lock icon if locked. 

    enter logon password 

    Picture 9.png

     

    click on + icon ( left side of screen just above the lock icon )

     

    Picture 10.png

     

    after creating new account, you need to logout of your current account.

     

    blue apple > log out ... current count name ...

     

    log on to new account. see if problem goes away.

    Picture 11.png

     

    if it has gone  away rename finder preference ( Not sure of name ) ... reboot.

     

    More tips on creating a new account

    http://pondini.org/OSX/Transfer.html

  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Mar 27, 2013 11:57 AM (in response to jdbs3)

    Making progress.

     

    Now that you know it is an office problem you could ask here:

    http://answers.microsoft.com/en-us/mac?auth=1

     

    The stuff about the finder was left over from a prior post.  No harm done.

     

    Microsoft has files scatered all over the place.  It might be a common file used by all of office.

     

    You could try moving files & folders to another folder.  I do not like to delete files.  You can make a mistake & need the file back. Perhaps you could figure out which is the bad file.

     

    Here are two places I found Office data. Maybe the bad file is a more recent file.

     

    Picture 3.png

     

    and here is the other. I believe there are more like fouts, etc.

     

    Picture 4.png

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