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You D&B information was not accepted...........

26354 Views 86 Replies Latest reply: Nov 27, 2013 7:18 PM by somprat RSS Branched to a new discussion.
  • ny.wisnu Calculating status...
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    Jan 31, 2013 10:27 PM (in response to afshinx)

    @oguzdemiroguz : well, now I'm trying to update company info on D&B Indonesia web. Hope this will work. Thanks for your suggestions, anyway


    @afshinx : after you've got your DUNS activated, how long did it take to complete the whole registration so you can submit your apps to iTunes?

  • Pramoad Calculating status...
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    Mar 27, 2013 5:27 AM (in response to etresoft)

    Hi friend


       i tried to post a question here ,but new here and here 's my problem


          I have verified my company's duns number from apple and they  have sent me mail with my companies duns info , While I tried to enroll my company under apple's ios enterprise program i am getting same error "your d&b info was not accepted " ,i have entered the details which was already refered by apple ,what were the possible reasons for the registration failure and how to tackle this

                  Hope This community will guide me





    Thanks in advance

  • lsl0003 Calculating status...
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    Mar 27, 2013 5:34 AM (in response to Pramoad)

    I had a similar problem. All my information was correct, but Apple would not let me finish the registration process.


    I ended up calling the developer help number and talking to someone. They told me that after so many failed attempts, the registration process is locked - it will give you a different error other than "Your D&B Info was not accepted". While on the phone were able to unlock the process again. They were also able to tell me exactly what piece of informaiton was causing the issue. For me the information was that I had not specified my company type as the correct value for Apple to accept it. Once I changed this and gave the change time to propagate to Apple's side, it worked.


    Also note that when you make a change in the D&B side, Apple says it can take up to 2 weeks for the change to be reflected on their end and allow the registration process.


    I'd for sure give them a call and talk to someone. You can get the number from the iOS Dev Portal.

  • Pramoad Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2013 1:07 AM (in response to lsl0003)

    As per apple call i enrolled my company with my headquarters address and its respective email i.d  and i navigated to the product selection page.during that process i got timeout and i  was forced to start the entire process from the beginning,but the problem now is


    I have entered the same details which i have entered previously(which navigated upto my license type page) ,i entered the same details which entered previously ,But now it says with error "your d&b  number not accepted"


    can anyone say  me how to tackle this probem



    thanks and regards


  • CodeLabSys Calculating status...
    Currently Being Moderated
    May 20, 2013 2:57 AM (in response to Pramoad)

    Since three monthes I am sufferning the same issue .. and whatever I send to DUN I am getting the same response and they are repeating the same scenario. It seems they are not human, maybe it is a machine/software programmed to reply to our emails with a certain specific replies!!

  • InvestAZ Calculating status...

    This is good solution, thanks

  • mexiace Calculating status...
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    Jul 2, 2013 4:31 PM (in response to smartdf)

    I tackled this for weeks and turned out that I just needed the period after "Inc".  Pretty annoying...

  • Brad_MTA Calculating status...
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    Oct 7, 2013 7:00 PM (in response to smartdf)

    Have had two instances when registering for a DUNS number that they do not respond, when you contact them they say to fill out the form on Apples website, when you do that it goes "oh, is this your company?" and has no address info listed, just company name and state... Not sure how they managed to not process my request yet get my compnay/state into the system on TWO seperate occasions.


    Apple, please do away with D&B, they appear to be quite useless at what they do.


    Have been waiting on our DUNS number for 2 months now... This is a joke.

  • dolphin-it Calculating status...
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    Nov 13, 2013 12:48 PM (in response to smartdf)

    I got the same problem.

    It seems I have to change the company data on this website:


    After a ticket at Apple, they responded with the information that there is "sole proprietor" in my data. Nobody in my company ever requested a DUNS number but I just made a lot of changes to the data and submitted them to the support.


    I am now waiting for a reply from DnB...

  • somprat Calculating status...
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    Nov 25, 2013 8:02 PM (in response to smartdf)

    I met the same problem and I cannot find solution of solving this problem. If who know the method to solve, please tell to me!!!!

  • dolphin-it Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2013 10:57 AM (in response to somprat)



    I did what apple suggested... My first request to DUNS was verified and they replied that my data is now up-to-date. Now, 14 days later nothing changed and when asking D&B, they say they have nothing to to with this and that apple should have the corrected data.


    After mailing apple, they told me to contact D&B as the failure is on their side and that I just should wait.

    Now, another 14 days later nothing changed: still not working.


    I think apple doesn't even care, reading their emails seems like reading the same text as the mails before.


    I would realy like to provide my documents to apple directly, this way the process would be much better.

  • somprat Level 1 Level 1 (0 points)
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    Nov 27, 2013 7:18 PM (in response to dolphin-it)

    Hi, dolphin-it

          Yesterday, I received email from that "

    Your D-U-N-S Number request/update submitted on 11/19/2013with ID Number 102122-60158 has been completed.  You may start using your number in 14 days."

          I read some answer from this problem which somebody update my D&B information but I don't know that it can solve this problem? (

           If you can solve this problem, please tell me too. But, I doubt about how will you provide your documents to apple directly?

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