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TS1398: iOS: Troubleshooting Wi-Fi networks and connections

Learn about iOS: Troubleshooting Wi-Fi networks and connections

TS1398 hello

231 Views 4 Replies Latest reply: Mar 27, 2013 7:40 AM by Esen Bingol RSS
Esen Bingol Calculating status...
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Mar 27, 2013 4:22 AM

hello, I bought an Iphone from New York in Feb.2012 now I have wi-fi problem, it is not working, it is just greyed after IOS 6.1.3 updated, noboday cannot help in Istanbul/Turkey. what should I do?

iPhone 4S, iOS 6.1.3
  • Ralph Landry1 Level 7 Level 7 (28,785 points)
    Currently Being Moderated
    Mar 27, 2013 4:28 AM (in response to Esen Bingol)

    Start by doing a reboot of the iPhone, hold both the power and home buttons until the apple logo appears and it restars, ignoring the red slider if it appears.

     

    Your subject refers to a knowledge base article, http://support.apple.com/kb/HT1398 did you follow all of the steps in that troubleshooting article?  Especially note that the step to reset the router - you must disconnect the power to the router for a few minutes and then reconnect and power up the router.  After it has powered up then try and connect the iPhone.

     

    Many routers do not power down with the power button but, instead, only go into stnadby mode.  They have to power down so they can get a new starting IP address from the ISP.

  • Lawrence Finch Level 7 Level 7 (24,495 points)
    Currently Being Moderated
    Mar 27, 2013 7:02 AM (in response to Esen Bingol)

    This is the Knowledge Base article that refers to your specific problem: http://support.apple.com/kb/TS1559

     

    Please carefully go through all of the steps in the article. If it does not resolve the issue you may have a hardware problem. This would be unfortunate, because Apple will only repair a phone in the country where it was purchased.

     

    BTW, a greyed out WiFi switch is definitely a problem in the phone; it is not a router problem. If WiFi could be enabled on the phone but could not connect to your network that might be a router issue.

     

    Please post the results of the diagnostic steps; if nothing works there are a few other tricks to try.

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