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I have a problem with my Iphone 4s since I did my first update at your Itunes, the bluetooth and the WiFi it is not workinhg anymore.  It is sad that companies like apple are not able to support thier sofware and business.  I went to a apple store at Sout

176 Views 1 Reply Latest reply: Mar 27, 2013 4:09 PM by bhazel RSS
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Mar 27, 2013 2:32 PM

I have a problem with my Iphone 4s since I did my first update at your Itunes, the bluetooth and the WiFi it is not workinhg anymore.

 

 

It is sad that companies like apple are not able to support thier sofware and business.

 

 

I went to a apple store at South Park, Charlotte NC,

 

 

and found out the worst customer service (in my case)

 

 

They don't have answers and don't understand about  "dont let any customer go away sad or mad"

 

 

I explain to them that I did everything they said to fix the problem, even to dounload the iOS 6.1.3

 

 

that was supposed to fix the problem.

 

 

they said fix the problem in other phones but not in mine.

 

 

So here I am with no wifi and bluetooth, with apple technicians and experts that don't know what to do with the problem that the sofware they developed cause in my iphone 4s.

 

 

and the solution is for me to pay $199.00 US dollars for a problem that I did not cause.

 

 

wich means to buy something else from apple to fix a problem that it is not my fault.

 

 

Great! what a convenient solution.

 

 

I would like to have an answer from you guys and see if someone there have a better answer for me that shows support, values and integrity as a grest company with solutions for your customers.

 

 

Dont think that I want a new phone, I want mine fixed if is possible.

 

 

Thank you very much and God Bless you!

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