TS1410: iTunes: iPod not recognized in iTunes and Mac desktop

Learn about iTunes: iPod not recognized in iTunes and Mac desktop
bussie

Q: 2nd gen. ipod-tried all-orange blinking light-will not show as device in itunes-plug directly into imac running latest itunes...Help...Thanks...B

2nd gen. ipod-tried all-orange blinking light-will not show as device in itunes-plug directly into imac running latest itunes...Help...Thanks...B

iMac, Mac OS X (10.7.4)

Posted on Mar 27, 2013 8:37 PM

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Q: 2nd gen. ipod-tried all-orange blinking light-will not show as device in itunes-plug directly into imac running latest itunes...He ... more

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 27, 2013 10:29 PM in response to bussie
    Level 8 (39,428 points)
    Mac OS X
    Mar 27, 2013 10:29 PM in response to bussie

    "Orange blinking light" seems to say that your iPod is a shuffle.  Is it a 2nd gen shuffle, as pictured in this document?

     

    http://support.apple.com/kb/HT1719

  • by bussie,

    bussie bussie Mar 28, 2013 9:49 AM in response to Kenichi Watanabe
    Level 1 (0 points)
    Mar 28, 2013 9:49 AM in response to Kenichi Watanabe

    Yes...2nd gen ipod!!! Thanks...B

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 28, 2013 11:17 AM in response to bussie
    Level 8 (39,428 points)
    Mac OS X
    Mar 28, 2013 11:17 AM in response to bussie

    So it's a 2nd gen shuffle, not a 2nd gen "bigger" iPod with a screen, correct?

     

    Are you using the USB docking cable that came with it (with a mini-dock at the shuffle end)?  If you are using the short cable that comes with the currernt 4th gen shuffle, it will not work with a 2nd gen shuffle.  The connector is different.

     

    Since it seems to charge (blinking light) when connected, does the shuffle still play music when disconnected from Mac?

  • by bussie,

    bussie bussie Mar 28, 2013 8:04 PM in response to bussie
    Level 1 (0 points)
    Mar 28, 2013 8:04 PM in response to bussie

    Yes, a second generation shuffle. Yes, using mini-dock cable. Plays music when disconnected. This shuffle has been a very good unit until this. Thanks...B

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 28, 2013 8:57 PM in response to bussie
    Level 8 (39,428 points)
    Mac OS X
    Mar 28, 2013 8:57 PM in response to bussie

    Try shutting down the iMac and disconnecting all USB devices, including any hub.  Start up with only standard USB mouse/keyboard connected (if normally used).  Do this to reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    Run iTunes.  Connect shuffle to a direct USB port on iMac.  This is checking if there may be some interference with other USB devices.

     

    If that does not help, since this is a 2nd gen shuffle (also for 1st gen), there is a special reset utility.

     

    http://support.apple.com/kb/ht1238

     

    You can download it to see if it will recognize the shuffle, and "reset" it (similar result to doing a Restore in iTunes).

     

    If that does not help (the utility does not see it either), there may be a hardware problem with the connection.  The USB port (on iMac) is probably fine (you can connect something else to the same port to confirm).  The cable with dock could be the problem.  And the connection on the shuffle (the multi-purpose headphones jack) could be the problem.