9 Replies Latest reply: Apr 2, 2013 7:14 AM by Linc Davis
matelot77 Level 1 Level 1 (0 points)

Is there a way to run a system check on my mac book pro?


MacBook Pro, OS X Mountain Lion (10.8)
  • 1. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    sig Level 8 Level 8 (35,770 points)

    Boot to the Mountain Lion Recovery Disk and run Repair Disk from Disk Utility.

  • 2. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    Linc Davis Level 10 Level 10 (118,030 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.

    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • 3. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    matelot77 Level 1 Level 1 (0 points)

    Is this what you are meaning Linc?

     

    31/03/2013 20:27:33.000 bootlog[0]: BOOT_TIME 1364758053 0

    31/03/2013 20:28:02.000 kernel[0]: vm_page_bootstrap: 963622 free pages and 76762 wired pages

    31/03/2013 20:28:02.000 kernel[0]: rooting via boot-uuid from /chosen: 27553041-C0BC-3451-8FC0-56474422014F

    31/03/2013 20:28:02.000 kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

    31/03/2013 20:28:02.000 kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/APPLE HDD HTS547550A9E384 Media/IOGUIDPartitionScheme/Customer@2

    31/03/2013 20:28:17.309 aosnotifyd[98]: bootstrap_look_up failed (44e)

    31/03/2013 20:28:18.750 WindowServer[92]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:28:18.758 WindowServer[92]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:28:18.760 WindowServer[92]: CGXMuxBoot: Unexpected boot switch return value (0xe00002c7)

    31/03/2013 20:28:43.752 apsd[59]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

    31/03/2013 20:37:33.092 shutdown[351]: reboot by robertmalcolm:

    31/03/2013 20:37:58.000 bootlog[0]: BOOT_TIME 1364758678 0

    31/03/2013 20:38:13.000 kernel[0]: vm_page_bootstrap: 982566 free pages and 57818 wired pages

    31/03/2013 20:38:13.000 kernel[0]: rooting via boot-uuid from /chosen: 27553041-C0BC-3451-8FC0-56474422014F

    31/03/2013 20:38:13.000 kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

    31/03/2013 20:38:13.000 kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/APPLE HDD HTS547550A9E384 Media/IOGUIDPartitionScheme/Customer@2

    31/03/2013 20:38:26.942 aosnotifyd[100]: bootstrap_look_up failed (44e)

    31/03/2013 20:38:50.724 WindowServer[80]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:38:50.727 WindowServer[80]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:38:50.728 WindowServer[80]: CGXMuxBoot: Unexpected boot switch return value (0xe00002c7)

    31/03/2013 20:39:21.798 apsd[59]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

    31/03/2013 20:43:10.000 bootlog[0]: BOOT_TIME 1364758990 0

    31/03/2013 20:43:27.000 kernel[0]: vm_page_bootstrap: 981542 free pages and 58842 wired pages

    31/03/2013 20:43:27.000 kernel[0]: rooting via boot-uuid from /chosen: 27553041-C0BC-3451-8FC0-56474422014F

    31/03/2013 20:43:27.000 kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

    31/03/2013 20:43:27.000 kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/APPLE HDD HTS547550A9E384 Media/IOGUIDPartitionScheme/Customer@2

    31/03/2013 20:43:32.991 WindowServer[77]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:43:32.995 WindowServer[77]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:43:32.996 WindowServer[77]: CGXMuxBoot: Unexpected boot switch return value (0xe00002c7)

    31/03/2013 20:43:41.703 aosnotifyd[111]: bootstrap_look_up failed (44e)

    31/03/2013 20:43:57.761 apsd[59]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

    31/03/2013 20:44:40.000 bootlog[0]: BOOT_TIME 1364759080 0

    31/03/2013 20:44:55.000 kernel[0]: vm_page_bootstrap: 951846 free pages and 88538 wired pages

    31/03/2013 20:44:55.000 kernel[0]: rooting via boot-uuid from /chosen: 27553041-C0BC-3451-8FC0-56474422014F

    31/03/2013 20:44:55.000 kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

    31/03/2013 20:44:55.000 kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/APPLE HDD HTS547550A9E384 Media/IOGUIDPartitionScheme/Customer@2

    31/03/2013 20:45:01.180 WindowServer[80]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:45:01.183 WindowServer[80]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:45:01.184 WindowServer[80]: CGXMuxBoot: Unexpected boot switch return value (0xe00002c7)

    31/03/2013 20:45:09.101 aosnotifyd[121]: bootstrap_look_up failed (44e)

    31/03/2013 20:45:19.039 apsd[59]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

    31/03/2013 20:46:05.000 bootlog[0]: BOOT_TIME 1364759165 0

    31/03/2013 20:46:20.000 kernel[0]: vm_page_bootstrap: 966694 free pages and 73690 wired pages

    31/03/2013 20:46:20.000 kernel[0]: rooting via boot-uuid from /chosen: 27553041-C0BC-3451-8FC0-56474422014F

    31/03/2013 20:46:20.000 kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

    31/03/2013 20:46:20.000 kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/APPLE HDD HTS547550A9E384 Media/IOGUIDPartitionScheme/Customer@2

    31/03/2013 20:46:26.799 WindowServer[78]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:46:26.803 WindowServer[78]: Display 0x04273140: GL mask 0x1; bounds (0, 0)[1280 x 800], 10 modes available

    Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc5, S/N 0, Unit 0, Rotation 0

    UUID 0x0000061000009cc50000000004273140

    31/03/2013 20:46:26.804 WindowServer[78]: CGXMuxBoot: Unexpected boot switch return value (0xe00002c7)

    31/03/2013 20:46:33.614 aosnotifyd[129]: bootstrap_look_up failed (44e)

    31/03/2013 20:46:50.139 apsd[59]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

    31/03/2013 20:52:23.000 bootlog[0]: BOOT_TIME 1364759543 0

     

     

    Many thanks for your help

  • 4. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    Linc Davis Level 10 Level 10 (118,030 points)

    You may have a logic board fault, though I'm not certain.

     

    Back up all data.

     

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

     

    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.

     

    When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

     

    If there's no improvement, make a "Genius" appointment at an Apple Store.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    *An SSD doesn't need to be zeroed.

  • 5. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    matelot77 Level 1 Level 1 (0 points)

    Linc,

        Many thanks for your help, it appears to have worked but I'll keep an eye out for any problems. Do you know if there is any way to check for viruses? As I seem to be getting a lot of junk pop ups when I'm online?

     

    Regards

  • 6. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    petermac87 Level 5 Level 5 (4,205 points)

    matelot77 wrote:

     

    Linc,

        Many thanks for your help, it appears to have worked but I'll keep an eye out for any problems. Do you know if there is any way to check for viruses? As I seem to be getting a lot of junk pop ups when I'm online?

     

    Regards

    Turn on Block Popup Windows in Security Tab of Safari Preferences.

     

    Pete

  • 7. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    thomas_r. Level 7 Level 7 (27,945 points)

    Do you know if there is any way to check for viruses? As I seem to be getting a lot of junk pop ups when I'm online?

     

    That's not likely to be caused by any kind of malware on your machine. You could have a bit of adware installed, but that sort of thing is not usually true malware. See:

     

    Eliminating browser redirects and advertisements

  • 8. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    LexSchellings Level 5 Level 5 (5,690 points)

    Clinton poited to a very practical little tools that gives a lot of info about what is loaded, called Etrecheck, download that and copy the output here.

  • 9. Re: My mac book pro appears to be running slightly slower than normal and has frozen 4 times this week, is there a way to run a system check?
    Linc Davis Level 10 Level 10 (118,030 points)

    From the Safari menu bar, select

            

    Safari Preferences Extensions

         

    If any extensions are installed, disable them and test.