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OS 10.8.3 crashing randomly

2100 Views 16 Replies Latest reply: Apr 4, 2013 11:45 AM by Eric Root RSS
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Austin in CA Calculating status...
Currently Being Moderated
Mar 28, 2013 9:59 PM

Hi there,

I am having crashing issues. My 2011 Macbook Pro freezes up seemingly randomly (multiple times a day) and I have to do a hard reboot every time. I'm running 10.8.3. I typically have the following applications running:

 

Word 2011

Powerpoint 2011

Chrome

Sophos AntiVirus

Dropbox

Caffeine

MacKeeper

Sometimes Parallels and Windows

 

I have 8GB of RAM and a 500GB SSD hard drive.

 

I have tried:

-Running disk utility

-Resetting SMC

-Resetting PRAM

 

Crash logs:

 

Old Mac   ttys000               Thu Mar 28 21:54   still logged in
Old Mac   console               Thu Mar 28 21:36   still logged in
reboot~                     Thu Mar 28 21:36
Old Mac   console               Thu Mar 28 18:57 - crash  (02:38)
reboot~                     Thu Mar 28 18:57
shutdown  ~                     Thu Mar 28 18:55
reboot~                     Thu Mar 28 18:55
shutdown  ~                     Thu Mar 28 18:54
Old Mac   console               Thu Mar 28 18:52 - 18:54  (00:01)
reboot~                     Thu Mar 28 18:52
Old Mac   console               Thu Mar 28 18:48 - crash  (00:03)
reboot~                     Thu Mar 28 18:48
Old Mac   console               Thu Mar 28 18:29 - 18:47  (00:17)
reboot~                     Thu Mar 28 18:29
shutdown  ~                     Thu Mar 28 18:29
Old Mac   console               Thu Mar 28 18:27 - 18:28  (00:00)
reboot~                     Thu Mar 28 18:25
shutdown  ~                     Thu Mar 28 18:25
Old Mac   ttys000               Thu Mar 28 18:24 - 18:24  (00:00)
Old Mac   console               Thu Mar 28 16:06 - 18:24  (02:18)
reboot~                     Thu Mar 28 16:05
Old Mac   console               Thu Mar 28 14:10 - crash  (01:54)
reboot~                     Thu Mar 28 13:42
Old Mac   console               Thu Mar 28 12:37 - crash  (01:05)
reboot~                     Thu Mar 28 12:37
Old Mac   console               Thu Mar 28 11:14 - crash  (01:23)
reboot~                     Thu Mar 28 11:13
Old Mac   console               Wed Mar 27 21:44 - crash  (13:28)
reboot~                     Wed Mar 27 21:44
Old Mac   console               Tue Mar 26 15:13 - crash (1+06:31)
reboot~                     Tue Mar 26 15:13
shutdown  ~                     Tue Mar 26 15:12
Old Mac   console               Fri Mar 22 12:14 - 15:12 (4+02:58)
reboot~                     Fri Mar 22 12:13
Old Mac   console               Fri Mar 22 11:11 - crash  (01:02)
reboot~                     Fri Mar 22 11:11

 

 

Any ideas on how to resolve this?

 

Thanks!

MacBook Pro, Mac OS X (10.7)
  • clintonfrombirmingham Level 7 Level 7 (26,800 points)
    Currently Being Moderated
    Mar 28, 2013 10:01 PM (in response to Austin in CA)

    Your problem may be MacKeeper - try uninstalling it - http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/.


    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,800 points)
    Currently Being Moderated
    Mar 28, 2013 10:18 PM (in response to Austin in CA)

    No, you really need to post the kernel panic report - http://support.apple.com/kb/ts3742 - see "Additional Information".

     

    Clinton

  • PaulCharltonThomson Calculating status...
    Currently Being Moderated
    Mar 29, 2013 1:19 AM (in response to Austin in CA)

    Austin,

     

    I've had a similar problem only I cannot even get my Mac Mini (OS 10.8.3) to boot up - not even in safe mode.

     

    I managed to video the verbose boot up screen as far as it went and the error is a Missing Directory Record, Macintosh HD needs to be repaired, Macintosh HD can't be repaired...

     

    The only thing I can think of doig is taking it to a local Mac dealer and probably having to buy a new HD?

     

    Anyone got any other ideas?

  • RáNdÓm GéÉzÁ Level 1 Level 1 (130 points)
    Currently Being Moderated
    Mar 29, 2013 2:55 AM (in response to PaulCharltonThomson)

    Do you also have MacKeeper installed???

     

    If so, I reckon that is the culprit.

     

    It is a terrible piece of software, and should NEVER be installed on any Apple products.

  • PaulCharltonThomson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2013 7:05 AM (in response to PaulCharltonThomson)

    Solved... well sort of - doing an erase/reinstall...

  • Eric Root Level 6 Level 6 (13,920 points)
    Currently Being Moderated
    Mar 29, 2013 1:29 PM (in response to Austin in CA)

    Sophos has also caused problems for some people:

     

    Sophos Uninstaller

     

    I didn't read where you had tried booting into the Safe Mode.

     

    Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode

     

    Safe Mode - About


  • PaulCharltonThomson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 2, 2013 11:20 PM (in response to Austin in CA)

    This may help... I removed the back of my Mac Mini, removed the RAM chips and blew out any dust then refitted the chips carefully replacing them and refitted the base.

     

    My crashes have so far stoped... fingers-crossed...

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