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I cannot make in-app purchases - Clash of clans

10583 Views 16 Replies Latest reply: Jan 17, 2014 7:22 AM by afifiamin87 RSS
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xPaQueTTeZz Calculating status...
Currently Being Moderated
Mar 29, 2013 9:00 AM

I just bought a 25$ iTunes prepaid card, redeemed the card on my account all is good so far, then i open up my clash of clans game, and i click buy on a pack of gems for 19.99 and it keeps giving me this error.


"Your purchase could not be completed. Contact itunes store support to complete this transaction"


I have emailed them and still nothing, Anyone else have this issue?




iPhone 4S, iOS 6.1.3
  • ChrisJ4203 Level 7 Level 7 (26,390 points)
    Currently Being Moderated
    Mar 29, 2013 9:01 AM (in response to xPaQueTTeZz)

    It generally takes 24 hours to get a reply from an email to the iTunes store.

  • ChrisJ4203 Level 7 Level 7 (26,390 points)
    Currently Being Moderated
    Mar 29, 2013 9:03 AM (in response to xPaQueTTeZz)

    What did they tell you?

  • ChrisJ4203 Level 7 Level 7 (26,390 points)
    Currently Being Moderated
    Mar 29, 2013 9:08 AM (in response to xPaQueTTeZz)

    Well, we are users just like you. This is an app issue that needs to be handled through the iTunes store, not here. Your first post said you just made the purchase, not a week ago. iTunes support is the only thing that can help you here.

  • ChrisJ4203 Level 7 Level 7 (26,390 points)
    Currently Being Moderated
    Mar 29, 2013 9:14 AM (in response to xPaQueTTeZz)

    I'm not trying to be a "*****". I first thought you just began having this problem, that is why I said for you to wait at least 24 hours for a response. The later post said that no one here could assist you with this since it appears to be an account issue with iTunes and you would have to deal with their support to correct it. I also could not be aware if you have posted here before and for you to be aware that you are not addressing Apple here.


    I hope you get your problem(s) taken care of.

  • ktrobe Calculating status...
    Currently Being Moderated
    Apr 4, 2013 11:17 AM (in response to xPaQueTTeZz)

    I had the same problem with making in app purchases for Clash of Clans.  An apple tech guy told me to go to, click on itunes, then itunes store, then purchases billing redemption, then apple ID account billing, then United States, then click continue, and then click on Chat.


    The rep I chatted with told me:


    I appreciate your patience. I have made the necessary adjustments to your account. At this time I need you to sign out of your iTunes Store account, wait approximately 30 minutes, and then sign back in to the account. At that point, you should be able to purchase, download, make changes, and update your account normally.


    I responded:

    When you say "sign out" do you mean just sign out on my ipad, or do I sign out on my itunes software on my computer?


    Rep said:

    1.Tap Settings on the Home screen.

    2.Tap iTunes & App Stores.

    3.Tap on your Apple ID. (If you are not signed in, enter your Apple ID and password, and tap Sign In.)

    4.sign out


    I said:

    Do I need to power down my ipad after doing these steps?


    Rep said:

    No that will not be necessary just signing out will be fine.



    I did as instructioned above and signed out after the itunes rep made the adjustment. Then I waited 30 minutes. Then I logged into Clash of Clans and the purchase worked.


    So I guess the itune store really does have to make some adjustment on the account to get the in app purchase to work.  The confusing thing was that the Clash of Clans error message just gave me a support website to go to and it wasn't clear at all what to do at this website. I couldn't even send an email there.  Going to as I detailed above and using the chat feature was obviously the advice I needed.

  • Terryang Calculating status...

    I have this problem too.but I bought it 2 time in a time interval of 13 hrs and It works

  • Tmay3124 Calculating status...
    Currently Being Moderated
    May 12, 2013 8:48 PM (in response to ktrobe)

    I cannot find the chat option! This is really becoming frustrating for me. All I'm trying to do is give them my money! Hahaha. Any help would be appreciated.

  • kaisha09 Calculating status...

    im also having a problem like this. can somebody help?

  • tutzo Calculating status...
    Currently Being Moderated
    Jun 16, 2013 9:14 AM (in response to ktrobe)

    Chat option does not exist.


    But I guess to get the same answer from support and not the usual bot answer copied and pasted like before.

  • voreak Calculating status...
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    Sep 27, 2013 10:27 AM (in response to xPaQueTTeZz)

    hi anyone can tell me? i cannot buy gems when i buy it show massage (The credit card you entered is not supported in the Colombian Store.) how i do.

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