HT201541: Update the software on your Mac

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BFloydB

Q: App Store updates:  Repeated Error message saying I must sign in, though I already did.  , I click on update, Error message that I need to sign in to the same account I already signed in.

App Store updates:  I sign in, my password is accepted, I click on update, and still get the error message that I need to sign in to the same account I already signed in at.  What do I have to do to get my app updates?

MacBook Pro, Mac OS X (10.6), Attempting to update apps

Posted on Mar 29, 2013 10:37 AM

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Q: App Store updates:  Repeated Error message saying I must sign in, though I already did.  , I click on update, Error mess ... more

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  • by BFloydB,Helpful

    BFloydB BFloydB Mar 29, 2013 10:42 AM in response to BFloydB
    Level 1 (0 points)
    Mar 29, 2013 10:42 AM in response to BFloydB

    Error message says:  You have updates available for other accounts.  Sign in to (my apple ID) to update applications for that account. 

     

    I already did that.  Why is no updating happening? 

     

    BFloydB

  • by Linc Davis,

    Linc Davis Linc Davis Mar 29, 2013 2:40 PM in response to BFloydB
    Level 10 (208,000 points)
    Applications
    Mar 29, 2013 2:40 PM in response to BFloydB

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.

    1. Follow the instructions in the Apple Support article linked below:

    Mac App Store: Cannot update App Store purchases or updates do not seem available

    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.

    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.

    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.

    5. Triple-click the line below to select it:

    /Library/Caches/com.apple.appstore/adoption.plist

    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.

    Then repeat step 4.

    6. Select

    Store View My Account

    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.

    7. Launch iTunes and select

    Store Authorize This Computer

    from the menu bar.

    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.

    9. Contact Account and Billing Support on this page:

    Apple - Mac App Store - Contact Support

  • by BFloydB,

    BFloydB BFloydB Mar 30, 2013 6:00 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 30, 2013 6:00 PM in response to Linc Davis

    Unfortunately, this did not solve my problem nor did it help me, but I appreciate your trying. 

     

    BFloydB

  • by BFloydB,

    BFloydB BFloydB Mar 30, 2013 6:19 PM in response to BFloydB
    Level 1 (0 points)
    Mar 30, 2013 6:19 PM in response to BFloydB

    Sent to Support for help, Case ID:  429416359