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iPhone4 won't sync and hasn't since 10-9-12

722 Views 23 Replies Latest reply: Mar 29, 2013 10:07 PM by randers4 RSS
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emeryhere Calculating status...
Currently Being Moderated
Mar 29, 2013 5:46 PM

My iPhone 4 has not 'sunk' since 10-9-12. I have looked and followed the adivce of several people online.  I have updated my computer software to Snow Leopard, restored to factory settings, turned off the apps in the cloud and tried to sync, deleted my last sync (so now I have nothing), and anything other idea I found on the internet. My husband's phone, he has the 4s, and both of my boys iPads are working perfectly fine.  This is so frustrating!! Help!

Please and thank you!

iPhone 4, iOS 6.1.3
  • randers4 Level 9 Level 9 (53,140 points)
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    Mar 29, 2013 5:56 PM (in response to emeryhere)

    Are you talking about backing up your phone to iCloud or syncing it?

  • randers4 Level 9 Level 9 (53,140 points)
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    Mar 29, 2013 6:01 PM (in response to emeryhere)

    What data is not syncing with your iCloud account?  In other words, when you go to icloud.com on your computer and sign into your iCloud account, which types of data on your phone are not appearing on icloud.com (contacts? calendars? reminders? notes? etc.)?

  • randers4 Level 9 Level 9 (53,140 points)
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    Mar 29, 2013 6:15 PM (in response to emeryhere)

    Music doesn't sync with iCloud (unless you have subscribed to iTunes Match).  If you aren't an iTunes Match user, you have to sync your music from your computer using iTunes.

     

    Also, when you say "step 8 of 8" that's syncing with iTunes, not iCloud.  iCloud doesn't sync with your iTuens library.  Are you syncing with iTunes over wifi or using your usb cable?

     

    Also, when you go to Settings>iCloud, do you have Contacts turned to On?

  • randers4 Level 9 Level 9 (53,140 points)
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    Mar 29, 2013 6:27 PM (in response to emeryhere)

    When you connect your phone to your computer, open iTunes, click on the name of your phone and go to the Info tab of your iTunes sync settings, is Sync Contacts checked?

  • randers4 Level 9 Level 9 (53,140 points)
    Currently Being Moderated
    Mar 29, 2013 6:42 PM (in response to emeryhere)

    First, as a precaution, download the app My Contacts Backup to your phone and use it to back up your contacts as an attachment to an email.  Send the email to yourself.

     

    Then follow the steps under "OS X Lion and Mac OS X v10.6 Snow Leopard" in this article to reset your SyncServices folder: http://support.apple.com/kb/TS1627.  After doing this, check your sync settings on the different sync setting tabs in iTunes on your computer to confirm that your settings are correct; make any necessary changes. 

     

    On your phone, if you are downloading any podcasts to your phone, open the Music app and check to be sure there aren't any downloads that are pending or stuck.  If so, delete them.

     

    Then try sycing again.

  • randers4 Level 9 Level 9 (53,140 points)
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    Mar 29, 2013 8:11 PM (in response to emeryhere)

    If it's stopping at step 8, the is usually when the sync process is trying to sync apps.  Do you have any apps on your phone that are stuck on "waiting"?  (This would occur when trying to update an app, and the app icon would show "waiting" superimposed on it.)

     

    Also, do you get any specific error message?

  • randers4 Level 9 Level 9 (53,140 points)
    Currently Being Moderated
    Mar 29, 2013 8:19 PM (in response to emeryhere)

    That helps, but if it's getting stuck on creating the backup, that should be step 1 or 2. 

     

    Open iTunes, go to iTunes>Preferences>Devices, click on your most recent backup in the Backups list, then click Delete Backup.  If you aren't sure which backup is yours, hover your mouse over the name of the backup to reveal the phone number of the device that the backup belongs to.

     

    Then connect your phone and try syncing again.

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