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iCloud silently blocking email from fanfiction.com/.net

299 Views 1 Reply Latest reply: Mar 29, 2013 6:57 PM by randers4 RSS
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Mar 29, 2013 6:25 PM

Hi there,

 

I have noticed that all the email alerts etc I have set up which alerts to new chapters/stories which come from fanfiction.net (email: @fanfiction.com) is not arriving.

 

I have asked the support people over at fanfiction.net and they confirm that Apple is silently blocking all email from ff.net servers (it is not the first time they have done this).

 

Can someone from Apple, please contact me in order for email from this website/domain to no longer be blocked, and for it to arrive in icloud.com customers mailboxes?

 

Thanks,

 

Below is a quote from the ff.net website:

 

http://blog.fictionpress.com/2013/03/29/notice-to-icloud-mac-me-users/

 

Notice to .iCloud/.mac/.me Users

 

29 Mar

 

We have confirmed that Apple’s historically unreliable iCloud email system which service @mac.com, @me.com, and @icloud.com emails is currently silently dropping emails and affecting our alert mail deliveries.

We want to emphasis this has nothing to do with us and everything to do with iCloud’s broken spam filtering which is well documented on the web over the last month.

If you are affected, please choose one of the following three options:

  1. Check your iCloud email account’s Junk folder for our alert emails. If you find them there, mark them as not-spam. If you do not find our emails in the Junk folder and have not received any in the past 24 hours, go to option 2 or 3.
  2. Contact Apple Care. All iCloud users are paying members and deserve a better product, and politely let them know you are unable to receive emails from @fanfiction.com and @fictionpress.com. Please note the .com in fanfiction.com. Calling is the best option. If enough people complain, they will fix this problem.
  3. Hate to suggest this since we know users will resist as they have already paid for the service, but we recommend users to sign-up for  a more reliable email service such as gmail or even outlook (formerly hotmail). You heard that right, many top free email providers are much better than iCloud and this is not just only us saying this.

If enough people complain to Apple Care support regarding their email filtering issue, they just might fix it.

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