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TS4002: iCloud: Troubleshooting iCloud Mail

Learn about iCloud: Troubleshooting iCloud Mail

TS4002 my advanced tab says "apple token" for authentication and not "password" Is this OK

660 Views 9 Replies Latest reply: Apr 17, 2013 7:07 PM by Csound1 RSS
beyond5th Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 13, 2013 6:47 AM

March 2013 I am having trouble receiving mail on icloud account both with macbook air OS Lion 10.8.2 and iphone5 both completely up to date.

On Macbook in Mail after getting the warning triangle and "unable to connect" at Advanced tab my authentication says "apple token" rather than "password" and I am reluctant to change that even though the apple trouble shoot says this should read "password". Does anyone else use "apple token" here?

On my iphone5 all I get at icloud mail is "Cannot get mail - the connection to the server failed".

It seems strange that both have stopped. Of course apple are not posting any problems in my area.

I can use safari to log on to icloud and retrieve mail that way.

Does anyone else have similar problems today 13 into 14 March 2013?

MacBook Air, OS X Mountain Lion (10.8.2), having grave trouble receiving mail
  • Csound1 Level 7 Level 7 (32,250 points)

    It's normal to use Apple Token, but check whether a token is installed (on the Account Information tab)


    Screen Shot 2013-03-13 at 10.29.33 AM.png

  • Csound1 Level 7 Level 7 (32,250 points)

    I doubt that is an issue, but wait and see.

  • Csound1 Level 7 Level 7 (32,250 points)

    Then check with your ISP as to which ports they are blocking, also check that they allow use of an SMTP server that is not theirs. This is not a problem with your Mac or iCloud, it is a problem with your ISP.


    FYI, Your explanation is very confusing, you might want to clarify it slightly.

  • Csound1 Level 7 Level 7 (32,250 points)

    Please do

  • Csound1 Level 7 Level 7 (32,250 points)

    You're welcome


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