6 Replies Latest reply: Jun 24, 2013 8:49 PM by pdxpoe
trumpetmaster Level 1 Level 1 (0 points)

I've update my Mac this week and since doing so it keeps crashing, please help????


iMac, OS X Mountain Lion (10.8.3)
  • 1. Re: after update my mac keeps crashing
    arthur Level 5 Level 5 (4,465 points)
    1. first, back up your hard drive, if you can. It may be failing.
    2. read Mac OS X: How to troubleshoot a software issue
    3. make a new test user account.
      • start up in the test user account and see if the problem is fixed.
      • if it is fixed, then you know the problem is in your original user account
    4. start up in safe mode (hold shift down while starting) and see if the problem is fixed.
      • then you know that the problem is some add-on third party software in your user account.
    5. start up in recovery mode (hold R down while starting)
      • use disk utility to repair your hard disk
      • use disk utility to repair your permissions
      • restart and see if the problem is fixed
    6. try the disabling fonts suggestion in the article (but I've never had to do that)
  • 2. Re: after update my mac keeps crashing
    John Galt Level 8 Level 8 (36,305 points)

    OS X Mountain Lion: If an app quits unexpectedly

     

    Read and follow all the steps.

     

    If you get a dialog box resembling this

     

    unexpectedly quit.jpg

     

    click the Report... button, then copy and paste the text in a reply to this post.

  • 3. Re: after update my mac keeps crashing
    trumpetmaster Level 1 Level 1 (0 points)

    I've done a repair and so far looking good.........

  • 4. Re: after update my mac keeps crashing
    pdxpoe Level 1 Level 1 (0 points)

    Just updated my iTunes and OS... and my system keeps crashing as well. Repaired permissions and ran the disk utility.

     

    Here's my crash report... help?

     

    Interval Since Last Panic Report:  23011 sec

    Panics Since Last Report:          2

    Anonymous UUID:                    4A00F431-A5A9-91BD-704A-CD49F96F3E2D

     

     

    Sun Jun 23 18:36:11 2013

    panic(cpu 3 caller 0xffffff7f9811cf1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80a2bb5000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 3), Frame : Return Address

    0xffffff80920e2ef0 : 0xffffff8015e1d626

    0xffffff80920e2f60 : 0xffffff7f9811cf1a

    0xffffff80920e3030 : 0xffffff7f96611f1e

    0xffffff80920e30f0 : 0xffffff7f966e612d

    0xffffff80920e3130 : 0xffffff7f966e618e

    0xffffff80920e31a0 : 0xffffff7f969aced0

    0xffffff80920e32d0 : 0xffffff7f9670ea75

    0xffffff80920e32f0 : 0xffffff7f96618d50

    0xffffff80920e33a0 : 0xffffff7f966167d0

    0xffffff80920e35a0 : 0xffffff7f9661810a

    0xffffff80920e3670 : 0xffffff7f976678be

    0xffffff80920e3730 : 0xffffff7f97692fa8

    0xffffff80920e37b0 : 0xffffff7f9767a3e0

    0xffffff80920e3810 : 0xffffff7f9767acc1

    0xffffff80920e3860 : 0xffffff7f9767b173

    0xffffff80920e38d0 : 0xffffff7f9767b9d3

    0xffffff80920e3910 : 0xffffff7f97646e2f

    0xffffff80920e3a90 : 0xffffff7f97677f0f

    0xffffff80920e3b50 : 0xffffff7f976458c8

    0xffffff80920e3ba0 : 0xffffff8016266e69

    0xffffff80920e3bc0 : 0xffffff8016268410

    0xffffff80920e3c20 : 0xffffff8016265e2f

    0xffffff80920e3d70 : 0xffffff8015e98c01

    0xffffff80920e3e80 : 0xffffff8015e20b3d

    0xffffff80920e3eb0 : 0xffffff8015e10448

    0xffffff80920e3f00 : 0xffffff8015e1961b

    0xffffff80920e3f70 : 0xffffff8015ea6536

    0xffffff80920e3fb0 : 0xffffff8015ece9e3

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f9810f000->0xffffff7f98121fff

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7f9810a000

                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9636e000

                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f980f6000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f964c3000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9659c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f96559000

             com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f965 b0000->0xffffff7f96855fff

                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9636e000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9659c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f96559000

             com.apple.nvidia.nv50hal(8.1.2)[988EAF3A-3318-3787-8A5A-844830FA1522]@0xffffff7 f96861000->0xffffff7f96b35fff

                dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f965 b0000

                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9636e000

             com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7f976330 00->0xffffff7f97700fff

                dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f965 b0000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9659c000

                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9636e000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f96559000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    12E55

     

     

    Kernel version:

    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

    Kernel slide:     0x0000000015c00000

    Kernel text base: 0xffffff8015e00000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 4411831384917

    last loaded kext at 541414408878: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7f9821e000, size 65536)

    last unloaded kext at 633819589059: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7f9821e000, size 57344)

    loaded kexts:

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.12.87

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2

    com.apple.driver.AppleHDA          2.3.7fc4

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.GeForce          8.1.2

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleMikeyDriver          2.3.7fc4

    com.apple.driver.AppleIntelHDGraphics          8.1.2

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.2

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.driver.AppleMuxControl          3.4.5

    com.apple.driver.SMCMotionSensor          3.0.3d1

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBCardReader          3.1.7

    com.apple.driver.AppleIRController          320.15

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.iokit.SCSITaskUserClient          3.5.5

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.1

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AirPort.Brcm4331          615.20.17

    com.apple.driver.AppleAHCIPort          2.5.2

    com.apple.driver.AppleUSBHub          5.5.5

    com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4

    com.apple.driver.AppleUSBEHCI          5.5.0

    com.apple.driver.AppleEFINVRAM          1.7

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.7

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.7

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.DspFuncLib          2.3.7fc4

    com.apple.iokit.IOAudioFamily          1.8.9fc11

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOBluetoothFamily          4.1.4f2

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.nvidia.nv50hal          8.1.2

    com.apple.NVDAResman          8.1.2

    com.apple.driver.AppleHDAController          2.3.7fc4

    com.apple.iokit.IOHDAFamily          2.3.7fc4

    com.apple.driver.AppleSMBusPCI          1.0.11d0

    com.apple.driver.IOPlatformPluginFamily          5.3.0d51

    com.apple.driver.AppleSMBusController          1.0.11d0

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5

    com.apple.iokit.IOUSBMassStorageClass          3.5.1

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.5.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.1

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          530.4

    com.apple.iokit.IOAHCIFamily          2.3.1

    com.apple.iokit.IOUSBUserClient          5.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOUSBFamily          5.6.0

    com.apple.driver.AppleEFIRuntime          1.7

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.7

    com.apple.iokit.IOPCIFamily          2.7.3

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • 5. Re: after update my mac keeps crashing
    John Galt Level 8 Level 8 (36,305 points)

    You have a common problem with your mid-2010 15" MacBook Pro: Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

     

    Read: MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

     

    Make a Genius Bar appointment. Apple has a specific test procedure for this problem.

  • 6. Re: after update my mac keeps crashing
    pdxpoe Level 1 Level 1 (0 points)

    Thanks John!

     

    You were absolutely right... just dropped it off and I should be picking it back up this weekend all fixed. I really appreciate your help.

     

    Cheers!