1 2 3 Previous Next 31 Replies Latest reply: May 3, 2013 7:03 AM by arthur Go to original post
  • 15. Re: Problems with OS X 10.8.3 ? Solutions ?
    Linc Davis Level 10 Level 10 (118,325 points)

    You're not making it easy for me to help you. First you deleted the results of step 1, so I no longer have them. Now you haven't provided all the information I asked for in step 2.

     

    Resolving software problems, if that's what this is, is difficult and takes patience.

     

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 16. Re: Problems with OS X 10.8.3 ? Solutions ?
    Cerro595 Level 1 Level 1 (0 points)

    At this point I've thought to initialise all my hard-disk, deleting all data, and to reinstall the operating system. Can this be a solution?

  • 17. Re: Problems with OS X 10.8.3 ? Solutions ?
    Linc Davis Level 10 Level 10 (118,325 points)

    If you don't restore from a backup, probably yes.

  • 18. Re: Problems with OS X 10.8.3 ? Solutions ?
    Cerro595 Level 1 Level 1 (0 points)

    No, I mean to reinstall all, a  factory recovery. By doing this, what do you suggest? To use Disk Utility and initialise the HD (using the most sure method of initialising) and after that reinstall the OS?

    Can I be sure that all old data will be erased by doing this?

  • 19. Re: Problems with OS X 10.8.3 ? Solutions ?
    Linc Davis Level 10 Level 10 (118,325 points)

    Erasing the volume and then restoring everything the way it is now will probably have no effect. You can reinstall the OS without erasing if you like, but that probably won't have any effect either. Either you have to troubleshoot your configuration to find out what's wrong with it, or else wipe it out and start over with nothing but your documents -- no settings and no third-party software. Then you add things back gradually, testing at each step to see whether the problem has been restored.

  • 20. Re: Problems with OS X 10.8.3 ? Solutions ?
    Cerro595 Level 1 Level 1 (0 points)

    I have reinstalled the OS without deleting all data and in fact, there weren't improvements. How do I do the troubleshoot?

    I've thought to erase all my data and after that reinstall a fresh copy of OS. Can this be useful?

  • 21. Re: Problems with OS X 10.8.3 ? Solutions ?
    arthur Level 5 Level 5 (4,470 points)

    It can be useful, but it's really a last resort, and doesn't tell you what the problem was. And it's a lot of work.

     

    If I were you I'd read this: Mac OS X: How to troubleshoot a software issue and then, roughly in this order:

     

    1. create a test user account and see if the problem is fixed

    2. start up in safe mode and see if the problem is fixed

    3. start up in recovery mode and repair your hard disc and permissions, restart, and see if the problem is fixed.

    4. try the disabling fonts suggestion in the article (but I've never had to do that).

     

    If all that fails, then I'd probably go ahead and start from scratch, erase the HD, install ML from scratch, and reinstall my documents, and reinstall my apps from fresh copies (not from backups). And minimize the third party add-ons.

  • 22. Re: Problems with OS X 10.8.3 ? Solutions ?
    Barney-15E Level 8 Level 8 (35,295 points)

    How do I do the troubleshoot?

    Linc has been unsuccessfully trying to walk you through the process.

  • 23. Re: Problems with OS X 10.8.3 ? Solutions ?
    themillertest Level 1 Level 1 (0 points)

    Pardon me, but I have to say that the responses here to this user's problem are blaming everything but the update itself on the problems he's having with his computer.

     

    I JUST BOUGHT a new MacMini not a week ago. There is NOTHING on the computer but what it came with. No performance issues at all. As soon as I upgraded to the 10.8.3 update, it slowed down and hesitates.

     

    If I wanted a Mac to do that, I would have stuck with my 5 year old Mac Mini.

     

    The question that should be asked and answered is how to revert back to the previous version, not any of this other smoke and mirrors BS.

     

    I appreciate the knowledge and effort you are all trying to exert here, but the simple fix would be to simply chuck this update until they fix whatever is wrong with it.

  • 24. Re: Problems with OS X 10.8.3 ? Solutions ?
    petermac87 Level 5 Level 5 (4,205 points)

    themillertest wrote:

     

    Pardon me, but I have to say that the responses here to this user's problem are blaming everything but the update itself on the problems he's having with his computer.

     

    I JUST BOUGHT a new MacMini not a week ago. There is NOTHING on the computer but what it came with. No performance issues at all. As soon as I upgraded to the 10.8.3 update, it slowed down and hesitates.

     

    If I wanted a Mac to do that, I would have stuck with my 5 year old Mac Mini.

     

    The question that should be asked and answered is how to revert back to the previous version, not any of this other smoke and mirrors BS.

     

    I appreciate the knowledge and effort you are all trying to exert here, but the simple fix would be to simply chuck this update until they fix whatever is wrong with it.

    Unless you have a full recent Time Machine backup or a bootable clone, you cannot just 'simply chuck it'. The extreme majority of users have had no issue with the update. Those few that have need to look at what the problemwith their software or hardware is. I don't know what soke and mirors you are refering to, but I have 5 Macs al trouble free with improved performance since applying the 10.8.3 Combo update. So please don't give such radical and terribly uninformed suggestions to people.

     

    Good Luck

     

    Pete

  • 25. Re: Problems with OS X 10.8.3 ? Solutions ?
    themillertest Level 1 Level 1 (0 points)

    So then you're saying I should return my brand new MacMini because there is something wrong with it?

  • 26. Re: Problems with OS X 10.8.3 ? Solutions ?
    themillertest Level 1 Level 1 (0 points)

    And of course I wouldn't suggest "just chucking it" -- that was pejorative... but I'm not sure how you can gauge the "extreme majority" of users don't have a problem with it when you see all the threads popping up here and elsewhere about it.

     

    Cheers

  • 27. Re: Problems with OS X 10.8.3 ? Solutions ?
    petermac87 Level 5 Level 5 (4,205 points)

    themillertest wrote:

     

    And of course I wouldn't suggest "just chucking it" -- that was pejorative... but I'm not sure how you can gauge the "extreme majority" of users don't have a problem with it when you see all the threads popping up here and elsewhere about it.

     

    Cheers

    You will rarely see one of the many many millions of users with no problems in a troubleshooting site.

     

    Pete

  • 28. Re: Problems with OS X 10.8.3 ? Solutions ?
    Barney-15E Level 8 Level 8 (35,295 points)

    themillertest wrote:

     

    Pardon me, but I have to say that the responses here to this user's problem are blaming everything but the update itself on the problems he's having with his computer.

     

    I JUST BOUGHT a new MacMini not a week ago. There is NOTHING on the computer but what it came with. No performance issues at all. As soon as I upgraded to the 10.8.3 update, it slowed down and hesitates.

     

    I also have a very new Mac Mini (late 2012 version). It runs 10.8.3 like a dream.

    If there was something wrong with the update, mine wouldn't work flawlessly, but it does. The problem is almost always third-party crapware.

     

    To "chuck it," you would need to restore from a backup to a point prior to installing the update.

  • 29. Re: Problems with OS X 10.8.3 ? Solutions ?
    Cerro595 Level 1 Level 1 (0 points)

    Thank you guys for you support.

    I've already solved my problem reinstalling all, I mean I've done a factory restore.

    Now I've bought a hard-disk and I use Time Machine (it's really amazing).

    So thank you again.