elvenqueen86

Q: Itunes 11 deleted ALL my music!

After going into Itunes after updating, all my music is showing the ! next to the song saying itunes cannot find the original file. Everything was there and working yesterday. Went into the itunes library where it would normally be stored. NOTHING. My computer is saying I have 9kb of music on it. There should be over 160 gigs. I have a time capsule backup from October, but there is no way to get anything I added this month back.

 

Is anyone else having this issue?

MacBook Pro (15-inch Late 2011), OS X Mountain Lion (10.8.2)

Posted on Nov 30, 2012 4:13 PM

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Q: Itunes 11 deleted ALL my music!

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  • by tootht,

    tootht tootht Mar 28, 2013 5:08 AM in response to Alex Zavatone
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    Mar 28, 2013 5:08 AM in response to Alex Zavatone

    It's a good thing I read your input and decided to not attempt to rebuild my library. All I did was resubscribe to a podcast so I had something to listen to in the mornings.

     

    Because today, iTunes did a complete reset again. But this time it only erased the single podcast. I've also noticed that while it faithfully lists my cloud purchases, it has lost the downloads of those songs again. Sure hope there's not a limit to how many times I can download purchased music to this computer.....

  • by miriambc,

    miriambc miriambc Mar 28, 2013 9:00 PM in response to bluedevils1148
    Level 1 (0 points)
    Mar 28, 2013 9:00 PM in response to bluedevils1148

    This worked for me. Thank you sooooo much!!!

     

    As shared by bluedevils1148

     

     

    19-Feb-2013 20:29    (in response to elvenqueen86

    EVERYONE READ THIS IT WORKS. When you click to open up iTunes, HOLD DOWN SHIFT. You'll have the option to choose which library to open, and your old ones will be saved to your computer. Your newer songs not on the older library will be there.

  • by scalp8,

    scalp8 scalp8 Mar 29, 2013 8:01 AM in response to elvenqueen86
    Level 1 (0 points)
    Mar 29, 2013 8:01 AM in response to elvenqueen86

    Same issue here.  For me I'd done an iTunes update a while ago and had been listening to music since then just fine.  Last week AVG (my antivirus) did an update.  Apparently, antivirus updates will sometimes create an empty library file for some reason.  This is what caused me to open iTunes today and find nothing in my library.  To fix this I just followed the directions at support.apple.com/kb/TS1967 to get my library back to where it was at the time of my iTunes update.  Fortunately, everything I'd added since then (3 months ago) was purchased through iTunes so I just logged into my account and re-downloaded all of my purchaces since then.  Hope this helps!

  • by Alex Zavatone,

    Alex Zavatone Alex Zavatone Mar 29, 2013 8:20 AM in response to scalp8
    Level 1 (1 points)
    Mar 29, 2013 8:20 AM in response to scalp8

    Either we are doing something (I deleted a podcast episode and it deleted the entire podcast feed) or iTunes is and in the process, it's moving everything into the trash.

     

    This is simply unexcusable.

     

    I recommend that we keep track of the recent or the the last action that we did (was it deleting a file or did you recently delete a song or podcast?) before all the files end up in the trash.

     

    I have reported this bug to the iTunes team and it is reported fixed in iTunes 11.0.3. 

     

    1. Select a podcast episode in a playlist that you want to delete. 

    2. Right click on it and choose "Show in Playlist", "Podcasts".

    3. Press the delete or backspace key.

     

    Results: the entire podcast feed, all individual songs and metadata for that podcast are deleted.  The wrong item has focus.  The podcast feed has focus while it is expected that the song has focus.

     

    Expected: The podcast episode should have focus and should be deleted.

     

    This is a critical data loss bug and the product should never have shipped with something like this in it. 

     

    Affter this experience, since I am a USER, not an Apple employee, and since 11.0.3 is not available on my preferred OS (10.6.8), I can not and will not test this.  This issue has wasted too much of my time and money as it is and iTunes 11 is simply flat out ugly compared to iTunes 10.7.    Even under Mac OS 10.8.2, I will not use this product based on my initial experience with it.  It just doesn't work.  Once bitten…

  • by tootht,

    tootht tootht Mar 29, 2013 8:39 AM in response to scalp8
    Level 1 (0 points)
    Mar 29, 2013 8:39 AM in response to scalp8

    I tried this, and it failed to restore my library. Maybe this is because my last 'good' library file is 1. almost 6 months old, and 2. Dates back to the last version of iTunes 10.

     

    There is no excuse for why this is happening, other than some lousy programming over at Apple. I had a router that had flawed software, and it took them over 6 months to fix it. Change for the sake of change is rarely good.

  • by tootht,

    tootht tootht Mar 30, 2013 6:20 AM in response to tootht
    Level 1 (0 points)
    Mar 30, 2013 6:20 AM in response to tootht

    Last night, I finally found an old library file that did load when I used the SHIFT button. So I loaded it, added as much music as I could find between that old save and today, updated my iPod, and went to bed.

     

    Just now, when I restarted the computer and opened iTunes, guess what? Wiped clean again. And the old library file I loaded? Gone.

  • by Alex Zavatone,

    Alex Zavatone Alex Zavatone Mar 30, 2013 6:28 AM in response to tootht
    Level 1 (1 points)
    Mar 30, 2013 6:28 AM in response to tootht

    Tootht, when this happens, please report which type of computer you have, which OS it is running and the version of iTunes so we can help other people with this info.

     

    Windows?

     

    Look in your trash/recycle bin.

  • by tootht,

    tootht tootht Mar 30, 2013 6:35 AM in response to Alex Zavatone
    Level 1 (0 points)
    Mar 30, 2013 6:35 AM in response to Alex Zavatone

    Alex,

     

    I have reported these things. Previously in this thread. When you asked me to.

     

    There is stuff in my recycle bin, but they are NOT the library file I lost last night. These are all iTunes files that contain virtually no data. The library file I loaded last night was much larger than what's in the recycle bin. (every time I try to type in the file size, my keyboard stops working) onepointsix mb.

  • by Alex Zavatone,

    Alex Zavatone Alex Zavatone Mar 30, 2013 6:57 AM in response to tootht
    Level 1 (1 points)
    Mar 30, 2013 6:57 AM in response to tootht

    I'm in the middle of a move and don't have time to check up on your system's config by looking back through the thread. 

     

    It's also standard practice to state the specifications of your system (OS, product, version#) each time you run in to a problem.

     

    I used to do QA professionally, and this simply saves the time of the people who are trying to help you or are researching the problem.  When you type that you have a problem, you always list the specs of the system you are having the problem on.  What if you had more than one computer with different versions of the product on them?  Know what I mean? 

  • by CLP112,

    CLP112 CLP112 Mar 30, 2013 12:21 PM in response to Lil Chubs
    Level 1 (0 points)
    Mar 30, 2013 12:21 PM in response to Lil Chubs

    I had a strange experience with Itunes 11.02.  I purchased a George Strait single in the Itunes store.  After it downloaded all of my George Strait CD's in the Itunes library vanished.  2 hours later, my entire library was gone.  All I had left was purchased music in the Icloud.  I found an Itunes folder on the external hard drive.  Some of the music was in that folder.  You could play the music out of that folder and it would download into Itunes and play.  I am very confused.  For some reason Itunes 11 is dumping data files in the recycle bin.  All of my music is backed up on external hard drives, so it wasn't a huge problem.  I was tired of pulling my hair out with Itunes 11.  It would not recognize my 2nd gen Ipod.  I downgraded to Itunes 10.7.  Itunes 11 was also making a mess in the library.  It would not put albums together.  I am sending a message to Apple.  You have some work to do on Itunes 11.  It has serious bugs.  I know I did not delete my library, the only thing I did was log into Itunes and surprise, my library is gone.  I never found my George Strait CD's.

  • by Alex Zavatone,

    Alex Zavatone Alex Zavatone Mar 30, 2013 1:23 PM in response to CLP112
    Level 1 (1 points)
    Mar 30, 2013 1:23 PM in response to CLP112

    OK, so you're on Windows.  This looks similar to tootht's problem.

     

    You should have a receipt for the songs you ordered in an email.  Since you reverted to 10.7, you should be able to do a "Check for Purchases" in one of the iTunes menus.

     

    Good luck.

  • by CLP112,

    CLP112 CLP112 Mar 30, 2013 1:37 PM in response to Alex Zavatone
    Level 1 (0 points)
    Mar 30, 2013 1:37 PM in response to Alex Zavatone

    That does help me find the purchased items from the Itunes Store.  The last thing I wanted to do was downgrade to Itunes 10.7.  Now can someone tell me what is wrong with Itunes 11.02 and why it is erasing entire libraries.  When Apple gets the bugs worked out, I might think about trying it again.  I got tired of reloading CD's just to have them erased again.

  • by Alex Zavatone,

    Alex Zavatone Alex Zavatone Mar 30, 2013 1:43 PM in response to CLP112
    Level 1 (1 points)
    Mar 30, 2013 1:43 PM in response to CLP112

    Why are you still using the application that deleted your entire library!  Downgrade unless you want to see how long it will take for it to happen again.

     

    How much is your time worth?

  • by tootht,

    tootht tootht Mar 30, 2013 2:09 PM in response to Alex Zavatone
    Level 1 (0 points)
    Mar 30, 2013 2:09 PM in response to Alex Zavatone

    The first time my library vanished, I was using iTunes 10.7. On Windows 7.

  • by Alex Zavatone,

    Alex Zavatone Alex Zavatone Mar 30, 2013 2:27 PM in response to tootht
    Level 1 (1 points)
    Mar 30, 2013 2:27 PM in response to tootht

    Don't know what to tell you.  I've never had that problem on the Mac - until iTunes 11.

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