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HT4322: iPod shuffle (4th generation): Enabling and using VoiceOver

Learn about iPod shuffle (4th generation): Enabling and using VoiceOver

HT4322 iPod Shuffle gen 4 playlist problems

1033 Views 6 Replies Latest reply: Mar 31, 2013 1:54 PM by kmlv RSS
kmlv Calculating status...
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Mar 31, 2013 11:35 AM

I have followed all direction related to playlist and still, playlist is not functional. I'm not new to computers to following directions so these are not issues. Does anyone have any suggestions? Should I restore, reinstall the playlist software and resync? Any help is most appreciated.

  • Kenichi Watanabe Level 7 Level 7 (29,995 points)
    Currently Being Moderated
    Mar 31, 2013 1:01 PM (in response to kmlv)

    What do you mean "playlist is not functional"?  They don't work in iTunes, you can't sync them to the shuffle, you can't select them when using the shuffle...

     

    The VoiceOver feature is a key part of using playlists on the 4th gen (and 3rd gen) shuffle.  This document provides directions for setting up and using VoiceOver

     

    http://support.apple.com/kb/ht4322

     

    Including the sections on Changing playlists and To choose an item from the playlist menu.

  • Kenichi Watanabe Level 7 Level 7 (29,995 points)
    Currently Being Moderated
    Mar 31, 2013 1:26 PM (in response to kmlv)

    Well, my mind-reading superpower is not working today, so I have to ask the (perhaps) obvious questions to know what you mean by "ALL"? 

     

    When you press and hold the VoiceOver button on the shuffle, do you hear it saying the playlist menu?  What does it say, if anything?

     

    You may have loaded the shuffle from one or more playlists, but are the playlists themselves on the shuffle?

     

    First, if you are using the latest iTunes, the sidebar may be hidden.  If so, go up to the menu bar, and under View, select Show Sidebar.  This will make it easier for me.  You can change it back later, if you want.

     

    In the sidebar, under DEVICES, select the shuffle.  You should be able to "toggle down" the shuffle's content list, so that it appear indented under the iPod.  It should say Music there, and if the playlists are on the shuffle, they should appear there as well.  Do you see the expected playlists under the shuffle in the sidebar?

  • Kenichi Watanabe Level 7 Level 7 (29,995 points)
    Currently Being Moderated
    Mar 31, 2013 1:50 PM (in response to kmlv)

    It''s possible that the shuffle's VoiceOver button is defective; it would be covered under warranty if this is a recent purchase (up to one year).

     

    You can try doing a Restore on the shuffle in iTunes.  When you select the shuffle in the sidebar, the Restore command is on the Summary tab to the right.  This will erase the shuffle, re-install its software, and set it to default settings.  If a software glitch is causing this problem, a Restore should fix it.

     

    Otherwise, if there is an Apple Store nearby, you can have it checked by a tech at the store's Genius Bar.  You can make a reservation using the store's web page

     

    http://www.apple.com/retail/

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