Skip navigation

ipod shuffle problem

284 Views 3 Replies Latest reply: Mar 31, 2013 2:00 PM by Kenichi Watanabe RSS
TryParse Calculating status...
Currently Being Moderated
Mar 31, 2013 6:36 AM

Hello. My ipod shuffle demonstrates no reactions on any actions, while it is unplugged from the computer, but it is recognised and synchronized correctly while it is plugged in. The problem occured after updating iTunes for the newest version.

Thank you.

iPod shuffle, Windows 7
  • Kenichi Watanabe Level 7 Level 7 (29,975 points)
    Currently Being Moderated
    Mar 31, 2013 12:45 PM (in response to TryParse)

    This is a problem on the shuffle, so I don't think it is related to updating iTunes.


    Is it possible that you put the shuffle "on hold" (prevents accidentally pressing buttons)?  You do this by pressing and holding the Play/Pause button until the status light blinks three times.  Repeat this action to unlock.


    If that does not help, do a Reset of the shuffle



    This is just turning OFF the shuffle, but you need to wait long enough before turning it back ON.

  • Kenichi Watanabe Level 7 Level 7 (29,975 points)
    Currently Being Moderated
    Mar 31, 2013 2:00 PM (in response to TryParse)

    And you did a Reset following the directions I linked above?


    If so and it did not help, you can try doing a Restore on the shuffle in iTunes.  Select the shuffle in iTunes.  The Restore command is on the shuffle's Summary or Settings tab (depending on model).  This will erase the shuffle, re-install its software, and set it to default settings.  If a software glitch is causing the problem, a Restore should fix it.


    If a Restore does not help, the button assembly may be faulty.  If the shuffle is a 4th gen that is less than one year from purchase, it is under warranty.  If you bought AppleCare with it, the coverage extends to a total of two years.


More Like This

  • Retrieving data ...

Related Articles

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.