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wifi sync not working after ios6 update

154079 Views 685 Replies Latest reply: Jan 11, 2014 9:48 PM by MacUserAE RSS Branched to a new discussion.
  • garypaul Calculating status...
    Currently Being Moderated
    Mar 30, 2013 3:23 PM (in response to applegeekva)

    I have tried just about everything as well. I got a new mophie case thinking it would have a pass thru connection the same as the iPhone 5, but it does not. And with this case one has to wirelessly sync with itunes, I can not get wireless sync to work and I have trie all the suggestions.. I hope this can be fixed.

  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 1, 2013 12:02 AM (in response to applegeekva)

    I just bought a new Mac Mini (2.6 GHz i7 CPU and 8 GB RAM) running Mountain Lion to replace my old decrepit 1.83 GHz Mac Mini with 3 GB RAM and Lion. I have exactly the same problem with maintaining the ability to sync my three iOS devices over Wifi. My system is 100% Apple: Airport Extreme Simultaneous Dual Band and Airport Express to extend the network (connected together with Gigabit wired Ethernet), the latest Mac Mini, iPhone 5 with 32 GB RAM, iPad 2 with 32 GB RAM, iPad Mini with 32 GB RAM. Both iPads have AT&T Cellular data and the iPhones are also AT&T.

     

    All devices are connected to their respective power adaptors and are operating on the local WiFi (802.11n) network. I can get WiFi sync to work for a short time and within less than a day, it generally stops working (either the iOS device when "...looking for Mac Mini..." or the Mac when "...looking for iPad..."), sync never starts because the wireless devices can 'see' the network, the internet, iCloud, but they cannot 'see' the computer with which they need to sync.

     

    This thread has been open since Sep 19, 2012, which is over 6 months! I never had a problem with WiFi sync when I had iOS 5, but it's been a constant problem with iOS 6, despite my replacing my iPhone 4S with iPhone 5, adding an iPad Mini and upgrading my Mac Mini essentially to the top of its line a few weeks ago.

     

    This isn't a "Genius Bar" kind of problem since all of the devices perform well on both the AT&T network and WiFi, with the only exception being WiFi sync with iTunes on my Mac Mini. The iPhone 5, iPad Mini, and Mac Mini are all well within the 90 day phone support window, so the problems should be covered, however, the prognosis is rather dismal, based upon the almost 450 replies to this thread over the past 6+ months!

     

    If Apple have weighed in on this, a knowledge item/fix would be appreciated. If Apple are not involved, then why not? Is the problem even acknowledged? I'm pretty much 'all in' with Apple. I also have a MacBook Pro for personal use and another MacBook Pro for work. Anyone? Apple? Buehler?

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 12:47 AM (in response to SarahCat)

    I am just like you and 100% apple.

     

    Since iOS 6 wifi synching is bust.

     

    I have tried every fix in this thread and at best it works for a couple of days.

     

    If it isn't fixed now it never will be.

     

    And to those with the next question.... Yes I've reported it to apple and pointed them to this topic a dozen times.

     

    Like many others I've given up.

  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 1:12 AM (in response to pagemakers4)

    I am also 100% apple and having this issue.  It's shocking Apple hasn't addressed this after so long.  I wonder how many people would need to bring their all-Apple setups to the retail store and dump them before Apple would take notice and do something about this.

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 1:14 AM (in response to rdrushton)

    They will probably go out and buy a HTC One instead!

  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 1:21 AM (in response to pagemakers4)

    I ordered a Galaxy Tab 2 this weekend.  The fact that my iOS devices no longer "just work" was a key factor in my decision.  I've owned original iPhone, iPhone 3GS, iPhone 4S + iPad 3rd gen.  I loved all of these devices when they actually worked.

     

    We'll see what happens when I upgrade my phone in the Fall, but if this issue isn't fixed I won't be choosing iPhone.  Wake up Apple!

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 1:24 AM (in response to rdrushton)

    You couldn't get more apple than me but even I am beginning to look elsewhere.

     

    My finger has hovered over the BUY button on the HTC One several times.

  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 1:32 AM (in response to pagemakers4)

    Would anyone experiencing this issue be so kind as to fill out Apple's feedback form? 

     

    http://www.apple.com/feedback/itunesapp.html

    Where it says "I Have Feedback About:" select "Syncing with my iPhone, iPad, iPod, or Apple TV"

     

    And provide a link to this forum thread in the comments box.  Maybe 400+ feedback requests for the same issue will trigger somthing at Apple.  I might start submitting it daily just for fun.

  • ST67 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 1, 2013 6:20 AM (in response to pagemakers4)

    No, I seriously doubt that. If that were to happen, no doubt they would regret that move. As much as this IS an issue and IT WOULD BEHOVE APPLE TO FIX THIS, we all know that just a few generations ago we dedicated Apple believers and users DID NOT EVEN HAVE anything such as 'wi-fi sync' and we were all just as 'in love' with our Apple devices as ever. We seemed to get along just fine just like as we shall continue to. Come on...Really? There is such a thing as over blown and over rated. Personally, for me, there are MANY reasons why I buy Apple when it comes to consumer electronics and computers and the greatest thing....or even several of the top key points for why I do it have NOTHING to do with the 'wi-fi sync' feature. Upset enough about this feature not working smoothly right now? Go ahead and buy HTC or Motorola or Google device. I can guarantee that in a short time you'll have a list of complaints that will tower over this 'wi-fi sync' 'wrinkle'.

  • MacUserAE Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 1, 2013 7:51 AM (in response to ST67)

    I have escalated this issue to the Apple Executive relations team, who in turn coordinated multiple troubleshooting sessions.  There were multiple data captures and packet traces gathered.  At the end I was told that I have to put things into a pure Apple environment and repeat the steps and collect capture data.  I have put it into pure Apple environment and the problems were replicated.  I think Apple's answer or lack thereof is abysmal.  Their moto of 'IT JUST WORKS' is turning into "WE JUST DONT CARE'

  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 1, 2013 9:22 AM (in response to ST67)

    I have a couple of Android tablets (cheap ones) running Ice Cream Sandwich (4.0) and I use them at my front and rear entry doors for monitoring my home surveillance cameras. I run a single Android app that displays a matrix of the cameras and I can touch the live thumbnail of a particular camera to view it full screen. It's OK and for dedicated surveillance monitoring, it suffices, but I'm not wild about the UI and I never take them off the wall unless for maintenance.

     

    I have 6 iOS devices (including two iPods) and I'm not giving up on them or Apple in general because of this WiFi sync glitch. I can work around it and will continue to, but Apple should determine the root cause and fix it since it appears to have been caused by some change from iOS 5 to iOS 6.

  • Tomei Ningen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 7:55 PM (in response to SarahCat)

    Try static IP address:

     

    I have had problems with WiFi sync for a long time. After I reboot the devices, restart iTunes, plug the devices into USB, etc, I would get WiFi sync back for a day or so, and then it would stop working.

     

    I found that my WiFi router would re-assign IP addresses to my iPad2 and iPhone4. So now I am changing both devices to use a static IP address. Things seem to work a little better. I will test it for a few more days and see if WiFi sync would keep working.

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 8:05 PM (in response to Tomei Ningen)

    I've had a static IP address for years. Doesn't work 

     

    That's not the problem.

  • MacUserAE Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 1, 2013 8:05 PM (in response to Tomei Ningen)

    Are you able to wifi sync while your computer is asleep?

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 8:17 PM (in response to MacUserAE)

    My computer is a home server so it never sleeps.

     

    Wifi synching works randomly.

     

    Any fix only works for 1-2 days.

     

    Before iOS 6 it was 100% reliable. Now it's 3%

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