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wifi sync not working after ios6 update

154105 Views 685 Replies Latest reply: Jan 11, 2014 9:48 PM by MacUserAE RSS Branched to a new discussion.
  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 1, 2013 8:56 PM (in response to pagemakers4)

    My computer is always on, running Indigo for home control.

     

    I can say that my experience is pretty much identical to pagemakers4.

     

    I smell that this problem is deeply imbedded in the iOS core code and will not be fixed until a major update (say iOS 7) is released. No one had yet documented a reliable fix or even a good work around.

     

    The prosecution rests.

  • garypaul Calculating status...
    Currently Being Moderated
    Apr 1, 2013 9:07 PM (in response to applegeekva)

    I don't really have a problem with the wifi sync not working. I have my computer that has iTunes on it hard wired to the Uverse gateway/router. But, since I bought the mophie case, I found out that can not sync through the mophie case via the new iPone 5 cable to the iTunes computer. So I either have to take the case apart to get to the new Apple cable connector or I have to wifi sync. The new mophie case  has a much more tighter case and the constant removing will weaken it, so I am not wanting to take it apart, but I too can not get wifi to work at all, and the one time I did get it to work, it was very slow. I guess Mophie was not up to doing the connection as a pass through, like it had with the 4s. And I found that my iTunes computer also has to be wirelessly connected to the gateway/router for this to work which is not something I want to do for security reasons. I do not want my personal info streaming into the airwaves. If they are going to fix this then also make it such that the main computer can be hardwired.

  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 9:09 PM (in response to SarahCat)

    Just want to throw this one out there:

    WiFi sync is one part iOS device and one part iTunes.  Around the time that iOS 6 came out, iTunes was also updated to 10.7.

     

    I personally did not upgrade my iPhone 4S to iOS 6 for many months (but I did update iTunes).  For me, the WiFi sync problems started pre-iOS 6.  So I wonder if it's possible the culprit is actually iTunes.

     

    Anyone out there using iOS 5 with syncing problems?  Or using iOS 6 with a pre-10.7 version of iTunes?

  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 1, 2013 10:04 PM (in response to rdrushton)

    rdrushton: I realize that I'm not responding to your specific case, but I've updated iTunes many times since iOS6 was released, thus I'm currently at v11.0.2. Since this problem was identified when iOS 6 was first released and since iTunes has had a number of significant releases, particularly iTunes v11 without this problem apparently either being addressed, much less corrected, I'm still of the opinion that iOS 6 is culpable. As they say on "The Mentalist" when discussing suspects for a crime, particularly a murder, the characters say "I like (iOS 6) for this."

     

    Patrick Jane - Consultant (LOL)

     

    (PS: I know that this may be lost on the non-viewers of "The Mentalist".)

  • Tomei Ningen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 10:12 PM (in response to SarahCat)

    SarahCat,

     

    I had problems with WiFi Sync even before I upgraded to iOS6. In fact I upgraded to iOS6 hoping to fix it, but it only got worse.

  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 1, 2013 10:19 PM (in response to Tomei Ningen)

    Tomei Ningen: Wow! That indicates that rdrushton might be on to something, depending upon which version of iTunes you were using, however, I don't remember having the problem with my devices when they were running iOS 5. It could be that it was so much less frequent with iOS 5 (the inference I drew from your post) that I just wasn't really bothered by it.

     

    iOS 6 is still a prime suspect and should be detained for further investigation.

     

    PJ

  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 10:46 PM (in response to SarahCat)

    Great detective work guys!  Like Tomei, when I did eventually upgraded to iOS 6, it was with hope that it would cure my WiFi sync issues.  It did not.

     

    I limped along through several minor iOS update versions hoping the problem would be corrected.  Nothing.  After holding out for a few months, I gave in and upgraded iTunes from the suspect 10.7 version to the brand new, overhauled 11.x version.  Again, the hope was that the new software would cure the syncing issues.  It did not.

     

    So at least in my case, the sync issues started not when I upgraded to iOS 6, but when I updated my iTunes to the first version that supported iOS 6.

     

    This would be an interesting control:

    1) Get hold of an iPhone running iOS 5 and try to sync with iTunes 10.6.1.  Does it sync reliably over a period of several days?

    2) If it does, upgrade iTunes to the latest version.  Again, monitor syncing over several days.  Still reliable?

    3) If that works, upgrade the iPhone to iOS 6.  Montior syncing over several days.

     

    Depending on where syncing breaks down, that's your culprit.  Any volunteers?

  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 1, 2013 11:14 PM (in response to rdrushton)

    rdrushton: Excellent methodology. My question for Tim Cook is how large will the grant of Apple stock be to us for our solving this problem that has apparently eluded Apple for over six months? I actually get paid by my employer to do this stuff and we don't have the option of having a defect left unresolved problem for six months.

     

    I have everything we would need in a lab at work, but I can't use it for unauthorized projects. I have everything at home as well, but I'm not even sure if I can back level the software on the equipment. Apple doesn't really support that on Macs without wiping out the disk and installing OS X from bootable media and I don't know how I would even start retrograding an iOS device. I have 5 iOS devices and all are running iOS 6.x

  • rsdillman Calculating status...
    Currently Being Moderated
    Apr 1, 2013 11:28 PM (in response to SarahCat)

    The issue is fixed in:

    - IOs 6.1.3 and iTunes

    - OSX 10.8.3

    - iTunes 11.0.2

     

    I had the problem...issue fixed.

  • rsdillman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 11:34 PM (in response to rsdillman)

    Oh...I'm not tracking the post anymore.

  • brablc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 11:49 PM (in response to rsdillman)

    I'm on iOS 6.1.2 and MacOSX 10.8.3 and I can finally initiate wifi sync from my iPhone.

  • rsdillman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 11:51 PM (in response to rsdillman)

    Last Item...almost forgot...

     

    If your on a Verizon wireless plan, when a call comes in on the phone wifi is disabled.  So you'll loose any sync due to verizon (and possibly other 4g lte carriers) using the same antenna for voice and data.

     

    After the newest releases the phone does résume sync after call is terminated.

  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 2, 2013 12:24 AM (in response to rsdillman)

    From: rsdillman

     

    The issue is fixed in:

    - IOs 6.1.3 and iTunes

    - OSX 10.8.3

    - iTunes 11.0.2

     

    I had the problem...issue fixed.

     

    ------------------------

     

    I am running iOS 6.1.3, OS X 10.8.3, and iTunes 11.0.2 and I still have the problem, meaning I can't sync to my Mac over WiFi, but thanks for the input. I was hoping I was not up to date, but I just verified that I am at the latest release for all three products.

     

    I am going to reboot my Mac again to see if I can recover syncing for a while.

  • SarahCat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 2, 2013 12:44 AM (in response to SarahCat)

    Restarted my Mac and WiFi syncing is working again.

     

    I'll check again over the next day or so to see if it continues to work.

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 2, 2013 12:48 AM (in response to SarahCat)

    It won't. That's the whole point!!

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