Skip navigation

iChat video an audio buttons greyed out & contact list busted.

737 Views 6 Replies Latest reply: Apr 2, 2013 1:45 PM by Ralph Johns (UK) RSS
xpirex Level 1 Level 1 (5 points)
Currently Being Moderated
Mar 29, 2013 9:28 AM

Hi folks...

 

I hope someone can help me. I just tried using my IChat again today and noticed that I can not make video or audio calls at all. Both buttons are completely

greyed out and disabled. Then again they sometimes reactivate and suddenly start working... why the sporadic randomness? Simple text chat is fine but video and audio buttons are dead.

 

Also I have non active and UNAUTHORISED contacts on my list that I just can not get rid of no matter what. I select the names.. go to EDIT/DELETE, they are removed only to re-appear a few seconds later in my list.

 

I noticed too that I do not have a com.apple.ichat.plist on my machine at all.. is this normal?

 

Thank you for your time..

 

Chris

MacBook Pro, iOS 6.1.2
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    Hi,

     

    The first thing that strikes me is that this is a Jabber account.

    You cannot Video to Non iChat sources.

     

    That means not to GoogleTalk Buddies that are logged in via a web Browser or PC users logged in with the App called GoogleTalk or any other Jabber app on Mac or PC.

     

    iChat Video with Jabber IDs is iChat to iChat only.

     

    Also check the View Menu > Show Statuses

    You can turn Off Show Video Status and your own Video icon will show but all your Buddies will display Audio Only icons

    Turn that off as well and you get a Buddy List like yours  (no green icons for Buddies).

    This will effect AIM and Jabber Buddy Lists alike as well as the Bonjour one if you have it active.

     

    Deleting Buddies

    It should be a question of Highlighting them and using the backspace key and confirming the delete message that pops up.

    Or using the Remove option in the Video menu.

     

    However there are a couple of quirks that have to be looked into.

     

    1) Any log in to the same Buddy list either on the same computer is a different App or on a different computer.

    2) Any web Login that may be active.

    2a) Active might be a site that has a delayed "Keep Me Logged in" option if you don't specifically Log out.

    Both Google and AIM have default periods of two weeks which is then kept "alive" if you keep logging in a web browser or using an App on a phone.

     

    As there is constant communication between the app and the servers the Buddy list is constantly and instantly updated as buddies come on Line or change Status or go Off line.

    Another Login will keep telling the server that "this is my Buddy List" and replace names you are trying to remove.

     

    Make sure you are logged out of any other login, iPhone app, Web Browser on phone or Mac or another computer.

     

     

     

    3Sigcopy2.png
    10:04 PM      Friday; March 29, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    Hi,

     

    In iChat or Messages > Preferences > Accounts the individual accounts have Description fields.

    If these are filled in then the app will use these as the title of a Buddy List.

     

    If you have one AIM valid list and one Jabber valid list (And GoogleTalk is a Jabber server) then the Buddy list get labelled "AIM" and "Jabber".

    If you have another AIM Account  then the Buddy list gets labelled with the Screen Name that is logged in.

    The same applies if you have more than one Jabber account logged in as the Buddy lists use the Jabber ID by default instead.

     

    Example of my Messages Account Names

    Accounts Names.png

    Other than that there should be no reason why you can't connect if you have enough Internet Speed.

     

     

     

    3Sigcopy2.png
    7:48 PM      Tuesday; April 2, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

    h

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    Hi,

     

     

    There is no sound for "ringing".  (the time in between sending an Invite and the Buddy responding with the call Connecting)

     

    In iChat >Preferences > Alerts are various drop downs.

    The top one deals with the actions.

    There is one for Incoming invites (Someone ringing you)

    and ones for A/V Chat Started and Ended.  (it make a sound as it connects and as it closes).

     

     

    3Sigcopy2.png
    9:45 PM      Tuesday; April 2, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.