Skip navigation

"Other" data (iPhone) - How do I remove this junk?

1184298 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • BRAAP Level 1 Level 1 (0 points)

    Couple things;

    1. As Lawrence Finch mentioned, OTHER is comprised of all the data your phone uses to keep track of usage, etc, (good comprehensive list), though the Apple iOs does have a bug where OTHER grows, like a cancer, with duplicate and/or corrupt data consuming much more storage space than what the phone is actually using for that data.
    2. Only way to remove the corrupt/duplicate OTHER data, bringing your OTHER back inline is to literally start fresh, restore the phone to NEW.  When you restore your phone you have to restore to NEW, not from a back up as your back ups still have all that corrupt/duplicate data in them and it brings it all back, hence your excess OTHER after a restore from back-up.

     

    Apple did address a portion of that growth in release of 6.1 as Lawrence mentioned, though the issue of excess growth of OTHER is not 100% resolved as of yet. Were hoping APPLE will get to the root and fix it, till then, the ONLY way to ACTUALLY and GENUINELY free up “excess” OTHER consumed by corrupt/duplicate data is to restore your iPhone as NEW, then manually bring back all your contacts, E-mails, music, etc. Yes this is VERY time consuming, a pain in the rear, soemthing we shouldn't have to do, but it is the only way to genuinely bring OTHER back in line, albeit temporarly. Your OTHER will then start out at a normal typical level, 1 GB or so, many have experienced even smaller OTHER levels.


    Hope that helps,

    Paul

  • sipothemba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2013 8:31 PM (in response to BRAAP)

    Looks like I will likely have to do the full restore path...my 32 Gig iPhone has 19 Gigs being taken up by other and after all the tips on here I managed to regain about half a Gig. Frankly this is ridiculous problem that should have an easy fix of providing a system clean-up tool or more robust memory management system since Apple is unlikely to ever go with a more open operating environment.

  • wreks Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2013 9:20 PM (in response to Acqua)

    The delete music trick worked for me freeing up 8+ GB of space. Might be related to itunes match downloads? Either way. Thanks.

  • d33ja11 Calculating status...
    Currently Being Moderated
    Mar 30, 2013 10:04 PM (in response to Acqua)

    THIS WORKED!!!! thankyou!!

  • tallhophead Calculating status...

    This is what i did and it worked for me:

    Goto settings>General>Usage>Music, swipe right to left over All Music and Delete should come up. Click Delete.

    Now, the most important part, which I failed to do the 1st time and it DIDN'T work. TURN OFF YOUR PHONE.

    Keep it turned off for about 15 mins (prob doesn't really matter how long, I did mine overnight) now turn phone back on. If you have Itunes on your pc screen shut it down. Now plug in your phone via usb and see what happens when itunes pops up.

    My other went from 4.27gb's to 808.8mb's!

     

    I hope this works for you!

  • Stephen Spark Level 4 Level 4 (2,380 points)

    Ok, I'll mention it again, for most if not all who have tried this method it broke music on their iOS device. For me as well as many others it did as it was supposed to, it deleted all my music. Many songs may play properly but many songs also do not play or are skipped. If you experience this you will have to resync your music.

  • Dave Prevot Calculating status...

    Hello.  I had this issue with my wife's iPhone 5 so what I did was...I synced all of my data via iCloud.  Went from 9 GB of "Other" to 2GB.  Hope this works.

  • koolman899 Calculating status...

    I had over 3GB of other before i cleared all of things you could on Safari and now I only have 900 MB of other

  • BRAAP Level 1 Level 1 (0 points)

    REALLY?!?! NOT!

     

    OMG... my face hurts...

  • DylPicklez Calculating status...

    I tried the swipe to delete music method, the other did not disappear, but my music was still there and played fine when I synced again.

     

    I think my other data may have to do with my iMessages. Just speculation though.

     

    My friends and I have an iMessage group and use it to message each other, and we usually message a lot of attachments, such as pictures, which could get uo to 1MB each. The conversations would get lengthy so I would delete them every once in a while.

     

    Ever since the iMessage group started, my other has grown steadily over time. I think this may have to do with the conversation, along with the attachments, still being on my phone, or in my back up. Is there any way to make sure all my text/iMessages are permanently delete from my phone and my backup? I really don't need them anymore and suspect this is the issue with my Other data.

  • saritpy Calculating status...

    Hi

    I am so disappointed from my Iphone 4. It Containing 8 GB , and my "otheres " is more then 3 Gb.

    So i cant use the i phone for nothing! I deleted all my music, i deleted again and again all  my pictures so i can have some space.

    I use the software disk aid and deleted some files to try to reduce the "others", but it grow again and again.

    Thats it, i cant waste my time anymore!!!

    Next week i am going to by samsung galaxy III.

    What apple thinking-  that pepeole can buy Iphone with 8 Gb and can manage with no apace to nothing but a few apps, few pics and alot of "others"?

    What are u people thinking about all of this?

    Thanks

  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Apr 5, 2013 10:57 AM (in response to saritpy)

    I have ran into this issue a few times over the years on all my iOS devices, yet it is rare and I wouldn't call it a major issue. Each time a simple Restore to a backup fixed it for me and I since set up my iPhone and iPad as new to clean out an acumation of crap. These devices were still using the original backup from my 1G touch. I wouldn't say my Other space out of hand but is normal for the content I have on my devices.

  • Mr. Luigi Level 1 Level 1 (5 points)

    My "other" was at 8.95 GB on an iPhone 4S. The following reduced it to 0.894 GB.  Yes, you read that right.  I LOST over 8 GB of "other" by proceeding as follows...

     

    I followed the directions on the Apple site:

     

    http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US

     

    When they instructed me to backup I did so by "right clicking", "Control Clicking", "Two Finger Clicking on my MacBook Pro Trackpad"...whatever method you like to use, after highlighting "Mr. Luigi's iPhone" on the left column in iTunes under Devices.  When you "right click" (whatev)  you will get a list of options.  One is "backup."  I clicked on backup here.

     

    After I followed the directions from the link above eventually a screen came up in iTunes that asked me if I wanted to restore as a "New iPhone" or if I wanted to restore "From a backup of Mr. Luigi's iPhone."  I chose "From a backup of Mr. Luigi's iPhone."  The backup used was the one I just did at the beginning of this whole procedure.

     

    This is going to take a while.  Be patient.  But when everything is copied back to your iPhone the result...at least for me...was a loss of over 8 GB of "other"...which we all know is data of various kinds.

     

    I have read in some places that THIS SHOULD NOT HAVE WORKED!  The folks who said that stated that since I was restoring from a backup of my phone I would just put back all that "other" data that was there before.  Well, that obviously didn't happen...again, at least for me.  For some reason restoring this way (which involves reinstalling the iPhone's software and firmware) either removes the "other" (i.e. data) OR!  it allows the iPhone to realize there really was no "other" there!  What I am trying to say is, it's possible I didn't REALLY have 8.95 GB of "other" data.  But, for some reason my iPhone thought it did have that much "other."  And as we all know...perception is reality.  If this was what was happening it was enough for my iPhone to think it was full (that 8.95 GB of "other" left me with no space to add any more apps, etc.)

     

    That link to Apple's site is important to follow carefully as there are two places on the iTunes screen where "restore" appears.  One on the bottom right.  One on the top right.  You need to use the TOP RIGHT restore.

     

    Anyway, I understand how idiosyncratic this technology can be.  But this worked for me.  I have actually now tried it on two separate iDevices and it has worked on both.

     

    The nice thing about restoring from a previous backup is I didn't have to do anything but wait for all this to take place.  Once the process was finished, all my apps and folders were in place, contacts were in place, everything was as it was before restoring except I lost 8 GB of "other" Jank.  Yes, I mean Jank.  This stuff is far worse than ordinary Junk.

     

    Hopefully this might help someone else.  Good luck!

     

    Mr. Luigi

  • saritpy Level 1 Level 1 (0 points)

    I did it, it didnt work for me. ,  now "others" reduced from 3.2Gb to 2.5 Gנb.

  • eucnjjp Calculating status...

    If there's "nothing to fix" here, and it's "a lack of understanding on how you need to manage your storage space," then please shed some light on how we can manage our storage space. If you can do this, then you've just answered the mail for this particular topic. My "Other" is at 3GB on an iPhone 5 that's less than 60 days old.

1 ... 40 41 42 43 44 ... 78 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (27)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.