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wifi greyed out iphone 4s

266225 Views 499 Replies Latest reply: Apr 9, 2014 1:43 AM by htheasian RSS Branched to a new discussion.
  • SDBA Calculating status...
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    Apr 4, 2013 5:41 AM (in response to dj rover 25)

    Hi rene273,

     

    Thank you for your feedback.

     

    Unfortunately I don't work on a Mac. I use Windows 7 on a normal netbook. Any chances?

     

    I still don't think that it is a pure hardware problem. Otherwise, why would the wifi suddenly work normally just because I restored my device?

     

    Thanks

  • rene273 Calculating status...
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    Apr 4, 2013 5:47 AM (in response to SDBA)

    Hi SDBA,

     

    You should check this page from Apple: http://support.apple.com/kb/ht4083.

     

    In principle, if you plug in your iphone to your ocmputer, the autoplay should start and then you can transfer your pictures and videos. I did it before with my mom's ipad and it worked super well. Hope it helps.

     

    As for the problem, it's indeed a big strange, though I could see the connection being loose and kind of working temporarilly until iOS diagnoses it and shuts it down. Would be nice to at least get an official full explanation from Apple but they're probably not doing it because of legal implications.

  • nmainas Calculating status...
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    Apr 4, 2013 6:51 AM (in response to SDBA)

    SDBA

    I couldnt agree with you more.... Only one year warranty instead of two that other brands have....

  • Poiu_1_2013 Calculating status...
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    Apr 4, 2013 7:12 AM (in response to dj rover 25)

    So far no updates from Apple, I am wondering are they going to say something about this issue!!!

     

    I want to try the hair dryer but I am afraid to damage the phone completely...

     

    and so far no one is 100% sure if the dryer solution works permanently, can anyone addan update for this???

     

    just in case I am already checking other phone and I think sony Xperia Z sound promissing.

  • SDBA Level 1 Level 1 (0 points)
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    Apr 4, 2013 7:53 AM (in response to dj rover 25)

    Hi rene273,

     

    Thanks for information. But I might have not explained my request sufficiently.

    The problem is that last time I synchronized my iphone photos and videos was a year ago. And I had deactivated the iclouds right from the beginning. And so because of this annoying problem with the wifi on the iphone, I read some of the pervious comments about resetting it by erasing all content and setting (the person was mentioning that it does not affect the pictures and videos, etc.). It was the most stupid step I could adhere to... And so all my iphone content is gone now. And whoever I ask I get the answer that it's either the synchronization or the iclouds. If these two are not properly updated, then I lose all my memories... I even tried certain software that scanned my iphone, but it brought back only some messages, but not what I needed... That's what my actual question is - if it's possible to bring back any any iphone content if I've never synchronized them and don't use the icloud?

     

    As for this most most annoying wifi problem, I really hope Apple will come with a certain official answer, even taking into account the legal side. They should take responsibility.  Otherwise they might really risk losing all these thousands users and more. It's a huge community and the negative word of mouth can really strongly affect.

     

    BTW, I haven't used the hairdryer technique and can't even think of that. It sounds weird and dangerous...

  • pugwash3 Calculating status...
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    Apr 5, 2013 1:44 AM (in response to dj rover 25)

    Hi All........

     

    Wi-Fi greyed out and B/T stopped working following ios 6.1.3 Just tried the hairdryer fix and it worked......Didnt use too much heat and phone was not too hot to handle, certainly not hot enough to melt solder, so its possible the fix could be due to "temperature coefficience of resistance" as temperature rises so does the resistance? I,m not a boffin just an electrician and learnt that at college 30 years ago. (Just a thought) ?

  • fadi00 Level 1 Level 1 (0 points)
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    Apr 5, 2013 2:32 AM (in response to dj rover 25)

    hi guyz

     

    the hairdryer technique lasted 3 days, now the wifi is not greyed out  but it cannot connect to the networks

     

    so no acceptable solution sor far ...

     

    any update from apple? ...

     

    at least let apple open the door for a downgrade to 5.1.1 so we can use these phones before they

    release a fix !

  • pugwash3 Level 1 Level 1 (0 points)
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    Apr 5, 2013 2:55 AM (in response to dj rover 25)

    I dont think they will release a fix or let us downgrad them, they want us to buy new phones or spend £150 to get them fixed, I was in chat with apple support for 5 hours the other night trying to restore the phone through itunes, after at least 10 attempts it finally restored. Regarding the Wi-Fi problem the guy at apple said it was an inherant hardware problem that has only come to light after the update to ios 6.1.3 But if I had taken out the apple care additional gaurantee they would fix it for free, My iphone 4s is only 1 month out of warranty......it *****.

    3 hours since heat treatment and still connected to Wi-Fi  BTW wifes 3g phone is un-affected by update?

  • pugwash3 Level 1 Level 1 (0 points)
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    Apr 5, 2013 4:53 AM (in response to dj rover 25)

    Doh.......Wi-Fi stopped working, turned phone off/on and now greyed out again, B/T not working either.

  • rradeq Calculating status...
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    Apr 5, 2013 6:50 AM (in response to pugwash3)

    I tried everything from Apple Support to repair greyed out WiFi..On/off, Restart, etc -> nothing works. Most shocking fact is that i went to the Apple Reseller (Isource), and they told me that Apple guarancy is about giving a new phone but for 1400 zł/460 EUR( Im from Poland). They said that there is no difference between kind of issue!  Im so shocked.. I have my iPhone 4s about 4 months, and they said if i want to repair it i have to pay for it ! Its that true? The second way is giving back my iPhone to my network mobile. But I was buying it from some sell point in shopmarket, so that option is definitely reject.( i bought it new, and original!)
    I hope that you have some idea, and its some kind of joke that i have to pay for repair, when my phone have guarancy.

    Thanks guys
    Im waiting for response

  • fadi00 Level 1 Level 1 (0 points)
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    Apr 5, 2013 7:36 AM (in response to rradeq)

    welcome to apple my friend !

     

    when it is working, it is great. as soon as you hit a problem, you are on your own

     

    happened to me as within guarantee, they want me to pay 400$ so they give me an iphone 5, no way !

     

    it is dissapointing for the most expensive brand on the market ...

  • rradeq Level 1 Level 1 (0 points)
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    Apr 5, 2013 11:58 AM (in response to fadi00)

    thanks for welcome
    I understand your situation, but as you said - yours iphone was within guarantee, but my has 6 month guarantee to the end so its truly unbelievable for me that, if I have almost new iPhone( I bought it 6 december 2012) and I have to pay for replace new iPhone.  Also guarantees should work "for free" without any costs incurred by the customer. If customer have the guarantee they should replace or repair it for free..

     

    When I bought it i was really convinced that Apple iPhone is best on the market

     

    Best fail-safe system and easy to use for any customer, but now im so dissapointed..
    I considered buying some new products from Apple, such as Macbook and iPad mini.. but now..
    they lost a customer.. really disapointig
    thanks for response, I hope that it would be happy news. Unfortunately not

    Thanks from Poland

  • fadi00 Level 1 Level 1 (0 points)
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    Apr 6, 2013 1:18 AM (in response to rradeq)

    Hi rradeq

     

    I agree with you 100% !

     

    just one thing , I never bought the iphone 5.

     

    After what happened to me with the 4S it will take me a while , maybe years to reconsider apple products !

  • fadi00 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 6, 2013 10:32 AM (in response to dj rover 25)

    guyz

     

    retried the hairdryer solution and wi-fi is working again, hope it lasts more than 3 days like last time

     

    I suggest for apple to include a hairdryer with every Iphone they sell , who knows maybe they also can make it built in !

  • joujo Calculating status...
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    Apr 6, 2013 12:26 PM (in response to dj rover 25)

    Crazy! Read the all thread! Tried everything but the hair dryer (at first)! Though it was 1st of April related...

    Eventually I gave it a try! I put the hair dryer on low power and it didn't work. So I tried again on high power and guess what: it worked! I didn't even got the "unit is to warm" message and it I still could touch it! Note that I hide most of the phone in a cooking glove and heated only the jack plug area main camera side! So I don't think it's welding related but rather some sensors reset by temp or reset of a flash memory in some chip.. Just know that it worked!

    It was definitely update related though and the battery was draining a swell and that seems to have stop too!

    I agree on the iPhone hair dryer package (stole my joke, mate!) 

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