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HT1338: OS X: Updating OS X and Mac App Store apps

Learn about OS X: Updating OS X and Mac App Store apps

HT1338 Ever since i've updated my software to 10.8.3 my webcam started freezing all the time. It's doing good on photo booth except when I do video calling with my friends on skype or on facebook. What should I do?

221 Views 1 Reply Latest reply: Apr 4, 2013 7:49 AM by EZ Jim RSS
katemanuel Calculating status...
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Apr 3, 2013 11:29 PM

I tried uninstalling skype and installing it again but the same thing still happens. I dont know what to do now.

MacBook Pro, OS X Mountain Lion (10.8.3)
  • EZ Jim Level 7 Level 7 (21,255 points)

    Welcome to Discussions, katemanuel.

     

    One of these will get your cam working again:

     

    (1) Restart Mac and then try your camera again.

     

    If the problem remains, use all relevant suggestions inhttp://support.apple.com/kb/HT2090

     

    (Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)


    Be sure to test more than one camera app in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  (A "Standard" account is all you need for testing.)

     

    If your problem is with more than one Apple App in more than one user account, try the MBP reset suggested in the Troubleshooting article.    The "reset" for your model sometimes restores normal camera function.

     

    (2) If your trouble is ONLY with connected apps like Skype in every user account you test, shut down everything.  Restart your modem, router (if you use one), and Mac in order.  Let each item complete its self-test before starting the next.  Sometimes restarting your Internet connection improves performance.

     

    If you normally connect via Wi-Fi, try connecting via ethernet cable.  If wired connections work, you will need to troubleshoot your Wi-Fi further.

     

    (3) If your troubleshooting proves that yours is a Skype-specific problem, (your ONLY camera problem is when testing Skype in more than one user account,) update to the latest Skype version compatible with your Mac OS and test again.  If the Skype problem remains, Skype's comprehensive support system should best be able to help you use their product with your system.

     

    You can search or post for help with your problem in Skype's dedicated Skype Discussions for Mac.  The Skype users who post there may have already solved your problem.

     

    If nothing else works to fix your Skype, you can even sign in and ask for email helpdirectly from Skype's Technical Support people.

     

    If your troubleshooting proves that yours is a FaceBook-specific problem, see FaceBook Help.

     

    (4) If your camera problem also occurs with non-connected  apps like iMovie and QuickTimeX Player, you may need to have your Mac professionally serviced.

     

    Unless you have a current backup, make one now.

     

    Then use Apple's final "Troubleshooting" suggestion:

     

    "... contact Apple or an Apple-Authorized Service Provider for service."

     

    (5) If you want to try one more thing on your own before seeking professional help, use your Mac's Disk Utility to repair permissions.

     

    Then download and apply the latest Combo Update for your OS.  Currently, the latest ML Combo is http://support.apple.com/kb/DL1640

     

    Repair permissions again immediately following the system restart that completes the 10.8.3 Combo update.

     

    Properly applying the latest Combo version of updates can sometimes correct software problems, but, if your trouble is really a hardware problem, there are no user serviceable parts of the camera.  Your AASP can fix hardware issues.

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.3

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