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Import Error after upload

431 Views 10 Replies Latest reply: Apr 5, 2013 10:41 AM by David Bourne RSS
David Bourne Level 2 Level 2 (345 points)
Currently Being Moderated
Feb 16, 2013 8:44 AM

I've been trying to upload an update to my paid book on the bookstore. I believe I'm using the latest versions of iBooks Author and iTunes Producer. In the past the Signiant delivery mechanism has caused problems and now takes a long time (> 2 hours - previously > 24 hr) and doesn't deliver so I've turned that off in Preferences:Advanced. I've made changes, uploaded new versions of the book, sample and screenshots. Saved the .itmsp file and clicked Deliver. After 20-30 minutes I get the green checkmark. Checking status shows import in process or some such. However, after another 10-15 minutes checking status shows Import Error. Tried a few times. Asked Apple, they suggested try one more time, that didn't work, replied to Apple and they are looking into it. Reply in two business days from Thursday... I thought I'd ask here if someone had a similar experience and if there was something that worked from them. Probably user error :-)

 

Thanks

  • Tom Gewecke Level 9 Level 9 (70,850 points)
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    Apr 5, 2013 6:17 AM (in response to David Bourne)

    David Bourne wrote:

     

    Turns out I had entered a tau symbol as a double byte character.

     

    I am curious about that:  The Greek letter Tau (03c4 or 03a4) always has 2 bytes in the standard UTF-8 encoding for ebooks.  It should not matter even if the entire book were in Greek.   Was yours in some special location?  What did you replace it with?

     

    Or was it a "mathematical" Tau like U+1d6bb,   , which actually has 4 bytes?

  • Tom Gewecke Level 9 Level 9 (70,850 points)
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    Apr 5, 2013 7:42 AM (in response to David Bourne)

    David Bourne wrote:

     

    Pasting the charater into BBEdit and doing a file hex dump gave:

     

    35 D8     bad character part 1

    0F DF     bad character part 2

     

     

    Thanks!  Those numbers don't fit anything real however.  Could you paste your bad tau in an email to me (tom at bluesky dot org)?  And here as well?  I think this may be a bug in iTunes Producer I'd like to report to Apple.

  • Tom Gewecke Level 9 Level 9 (70,850 points)
    Currently Being Moderated
    Apr 5, 2013 8:27 AM (in response to David Bourne)

    It's a math tau 1D70F, UTF-8 bytes F0 9D 9C 8F.

     

    For some reason the bbedit hex dump is giving the bytes for a different encoding normally only used internally and not for document exchange.  If you save a doc as UTF-8 and then do the dump it should come out right.

     

    iBooks can display such things, so it's presumably a bug in Apple's software for checking books that it gets rejected.

     

    Thanks for all the info.

  • Tom Gewecke Level 9 Level 9 (70,850 points)
    Currently Being Moderated
    Apr 5, 2013 9:17 AM (in response to David Bourne)

    David Bourne wrote:

     

    ;-) if I save the front window containing the bad tau as a UTF-8 file and try to Hex Dump File it crashes BBEdit.

     

    That's odd.  I am using TextWrangler (free version of bbedit) and there is no crash when I do Hex Dump File.  The indicator at the bottom reflects the app preference settings for Saving, but apparently doesn't apply to Hex Dump Front Window, which is giving the bytes for UTF-16 (used internally by OS X).

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