HT4381: Apple TV: How to find the serial numberLearn about Apple TV: How to find the serial number
Currently Being ModeratedApr 5, 2013 2:03 AM (in response to Big JV)
I don't quite understand what the issue is - in other words is the unit unresponsive to remote ? Does it display anything?
If remote is unresponsive hold menu and left arrow keys together for around 6 secs - if the unit somehow thinks it's paired to a different remote it will ignore the one you are using. If this is the issue you may see a broken link icon appear on screen when it unpairs.
Currently Being ModeratedApr 5, 2013 9:37 AM (in response to Alley_Cat)
Seem responsive to remote. The screen remains on a picture of the apple tv box along with an Itunes symbol telling me to connect to Itunes. I cant get back to apple TV menu in order to check if it is connected to wi-Fi.
Currently Being ModeratedApr 5, 2013 10:06 AM (in response to Big JV)
The unit has a problem and is instructing you to restore it via iTunes.
See this article and pay attention to the power (or lack of with AppleTV2) needed when doing this: