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Songs Disappearing from iTunes

247799 Views 550 Replies Latest reply: Mar 18, 2014 8:56 AM by Darr247 RSS Branched to a new discussion.
  • glynfromathy Calculating status...
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    Mar 24, 2013 4:26 PM (in response to billy burnett)

    Hi Billy

    that's fine, everytime I contact them, no such addmitance that there;s a problem. And like I said to them, if there is a prob, why don't they tell people to stop buying fron the store and ripping music from CD until it's sorted out.

  • QuoteNotes Level 1 Level 1 (0 points)
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    Mar 24, 2013 5:03 PM (in response to glynfromathy)

    Read the fine print on any music purchase. It is a LICENSE, not a purchase. Only the copyright holder owns the song...the rest of us license its use. You can buy a CD, rip songs, then sell or transfer the license to someone else. It's copyright infringement and ASCAP and BMI have been very successful in getting court decisions from college students, mothers of 4, and grandmothers. In the case of one mother of four, a jury awarded $1.92 million.

     

    As for the loss of the songs otherwise, I agree completely. I "upgraded" to iTunes version 11, everything appeared fine, then I shut down my PC for the night. When I booted the next day, my entire library was gone, including dozens of playlists. The actual songs appear to be on my hard drive but they don't display in the library. The only thing that displays are my cloud purchases. I have HUGE amounts of time invested in just the playlists, a cost I'll have to eat if I can recover everything and recreate them.

     

    Right now I'm not sure of the best way to proceed. I've been told to use "Add Folder to Library" to repopulate the library, but I'm not sure if that will work and, if it will, whether I have to do each folder one at a time. I've read other very lengthy instructions on what to do. The simplest suggestion I've gotten is to use Windows' System Restore feature and go back to my PC setup the day before I upgraded to iTunes version 11. I'm afraid that might mess up something else.

     

    I do have a complete backup on my iPod, something I used a few months ago when I got a new PC. I had to download a software program (can't remember the name) to do this.

  • imaboss01 Calculating status...
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    Mar 27, 2013 7:20 AM (in response to gizmonic)

    Yeah im having the same freaking problem!!!!! The strange thing is that its the second time this has happened and Im really starting to dislike apple for many reasons, and I especially hate the forget password answers thing too becasue I have like 7$ left on an account and i cant change my password to use the money without filling those answers out which were never givin to me to fill out in the fist place. Im now done buying anything online with apple and apple cant do a **** thing about it.

     

    <Edited By Host>

  • babelguppy Calculating status...
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    Mar 31, 2013 4:18 AM (in response to gizmonic)

    I just discovered this problem too. i was syncing my phone and one of my songs that i was listening to that morning was gone. it had to have happened within the last few days since i last synced. i found that several whole artists had been deleted (somewhere in the vacinity of starting with TO, but also several in TH.  god knows what else.).  they were not songs purchased from itunes, but imported or carried over from another hard drive.  fortunately, i never delet anything, so i have the older stuff that was on my other hard drive, but i'm adding new music all the time as i fall in love with sound tracks. i have over 50 gb of music and constantly adding.  and their only solution is to back it up? sorry, but that's the cop-out to everything. whenever there's a problem with a computer everyone just says "should have backed it up better." geeze. I already keep everything on an external because i don't trust the cumputer itself. is nothing sacred?

     

    still every time i remove a song it askes me if i want to just remove it or delete the file, too. why should it ask me if it's just going to delete stuff without me knowing? it might be a bit rough, but i'm going to see about removing the programs permission to delete files.  there's got to be a setting somewhere for that, right? even if i have to take away all of it's permissions to modify the file system.  that'll suck. probably (unfortunately) start with telling itunes not to organize and copy the music.  that'll REALLY suck.

     

    grr.  this is honestly just a vent forum now since after a year no one seems to be any closer to a solution (other than getting them to admit it's a problem).  But 25 pages of vents has got to mean something, right?

  • flowithit98 Calculating status...
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    Apr 3, 2013 10:03 AM (in response to gizmonic)

    Ok, this is what worked for me, but I can't promise it will work for any of you as well.

     

    There was something corrupting my itunes Library.itl file. I use the free version of AVG and Malwarebytes on my Win 7, 64 bit machine. I recently did an upgrade with AVG over the weekend and after everything was finished, I rebooted my computer. When I logged back in and launched iTunes, everything was gone. Seriously? How? I checked my preferences and the iTunes media folder location was set to C:\Users\Username\Music\iTunes\iTunes Media. I went ahead and reset the folder location again and left the two boxes below checked. Still, no music was there.

     

    Fortunately, before I upgraded AVG, I did a backup of my contents to an external hard drive, which included the iTunes Library.itl file. I was able to copy over the .itl file over the new one that was created. For Win 7 users, this is located on C:\Users\Username\Music\iTunes

     

    So if you have the .itl file backed up or stored somewhere else or even an older version of the file, copy it over the one that is present in your folder. Re-launch iTunes and the music files, playlists, etc should be there.

     

    I have only started having this issue with the current version of iTunes (11.0.2), so it could be a problem with the program itself. However, it may just be a problem related to the computer. Whatever it is, I really hope Apple will take note of it and do some research before releasing the next version of iTunes.

     

    This took me a little while to figure out and I know it has frustrated a lot of people, including myself.

  • Dave Rathbun Calculating status...
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    Apr 3, 2013 10:27 AM (in response to flowithit98)

    In my case it wasn't that the library was corrupted, the files were actually deleted from the hard drive. The library was fine, it was trying to reference files that no longer existed.

  • jim cos Calculating status...
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    Apr 3, 2013 1:26 PM (in response to gizmonic)

    I posted this a month or more ago, and never got a straight answer. I finally figured out the myiPad library was still intact, so I'll have to set my phone and pad to sync together. Once I download ALL my music then I can seperate the two again ie.. Apps etc. I wish Apple. Would get their heads out of their a***s or tree trunks and take care of loyal  customers! Samsung is making so incredible products. POST THAT APPLE!

  • billy burnett Calculating status...
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    Apr 3, 2013 2:56 PM (in response to gizmonic)

    Well it has been a couple months now that I got my iTunes library back to what it was before the disappearing of songs.  I am now up to 201,535 songs and climbing on my iTunes library.  I have declined to do any updates to the iTunes program to what it is now 11.3 fearing what happened when I updated to 11.2 version.  I also do not let it sync automatically.   So far no deletions have occured, but everytime I do input songs, I am always backing up, which I think now is becoming a hassle.  It seams also while being in contact with Apple, they are there to help but, but still have no definate solution.  Do the updates, disassciate your computer, associate your computer, you know just like calling you ISP provider when you have internet trouble.  If this keeps up, then I too am going to look for a more reliable way to store and play music.

  • cantabkid Calculating status...
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    Apr 5, 2013 1:34 PM (in response to gizmonic)

    95+% of my songs have "disappeared" from my iTunes library 4 times in the last 2 weeks. All my music is still saved on my hard drive so I haven't lost anything but I have to keep reloading everything.

     

    I can not find any solution for this and Apple don't seem to have any options to resolve.

     

    I have uninstalled and reinstalled iTunes 3 times without fixing the problem.

     

    Can anyone help?

  • billy burnett Level 1 Level 1 (0 points)
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    Apr 5, 2013 1:41 PM (in response to cantabkid)

    Cantabkid,

     

    Make sure the the Prevent iPods, iPhones, and iPads from syncing automatically is check under Preferences in iTunes. 

     

    Open ITunes

    Click Edit
    Click Preferences

    Click on the Devices Icon
    Check mark Prevent iPods, iPhones, and iPads from syncing automatically

    Click OK

     

    Seems to be working for me, oh.... and don't do anymore updates until iTunes get their acts together on this issue. 

  • QuoteNotes Level 1 Level 1 (0 points)
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    Apr 5, 2013 2:04 PM (in response to cantabkid)

    Are you using AVG Free for virus protection? That seems to have been a commonality among several people.

     

    My entire iTunes library other than cloud purchases has disappeared, although it appears that the music files are there when I look using Windows Explorer. However, ALL of my dozens of playlists are gone.

     

    I'm holding off trying the several possible remedies that have been posted here until I know more. It would be nice if Apple investigated this and posted the issues and what, if anything, can be done.

     

    Since you keep restoring your library and it keeps vanishing, I'm wondering if something other than iTunes is causing this. If it's AVG Free, then I'll move to another anti-virus product.

  • cantabkid Level 1 Level 1 (0 points)
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    Apr 5, 2013 3:31 PM (in response to billy burnett)

    Thanks but this isn't causing the issue. After seeing another response my suspicions have been confirmed, I believe AVG is the cause.

  • cantabkid Level 1 Level 1 (0 points)
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    Apr 5, 2013 3:34 PM (in response to QuoteNotes)

    AVG is what I thought was the cause as the problems started straight after I downloaded their latest 1 month free trial version. I emailed them the other day but as it's only a free trial version no support is given.

     

    Problem will hopefully be solved once I uninstall AVG.

     

    Thanks, will let you know after a trial period if this is the cause.

  • billy burnett Level 1 Level 1 (0 points)
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    Apr 5, 2013 3:51 PM (in response to cantabkid)

    I use Norton 360, so AVG is not singled out as being the issue.  Syncing with the iTunes program seems to be the magor issue.  I have not had any trouble for about a month now, not doing any updates or allowing iTunes to sync.  The disappearing issues is also happening on Windows XP, Windows 7 and 8.  An Apple representative emailed and tried to say it was a Windows 8 issue while processing the iTunes data, well, not the issue as well as my upstairs neighbor is on Windows XP.

  • Petederby Calculating status...
    Currently Being Moderated
    Apr 6, 2013 2:53 AM (in response to cantabkid)

    I don't have AVG. this is an I-tunes problem; one that Apple is seemingly publicly ignoring, as to acknowledge that their software is denying countless people around the world access to legally acquired material from which they profit, would cost the company millions.

     

    I don't want to go searching for deleted files, I don't want to go through laborious back-up and lost file retrieve routines - and neither should I have to.

     

    The Apple is going rotten as is reflected in the company's dwindling share price.

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