deeebee

Q: I updated one of my ATV3's to 5.2.1 and now I cannot connect to my itunes library via homesharing

Since I updated one of my ATV3's to 5.2.1 I cannot connect to my itunes library. The "Connecting..." screen just spins and then goes back to the main menu.

 

I tried turning homesharing off and back on still nothing.

 

Note this is not 5.2 but 5.2.1.

 

any one else having this issue?

Apple TV (3rd generation), iOS 6.1.3

Posted on Mar 23, 2013 11:13 AM

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Q: I updated one of my ATV3's to 5.2.1 and now I cannot connect to my itunes library via homesharing

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  • by theo20,

    theo20 theo20 Mar 23, 2013 12:56 PM in response to deeebee
    Level 1 (0 points)
    Mar 23, 2013 12:56 PM in response to deeebee

    Yeah Having a similar problem. Since 5.2.1 update it can connect to homesharing but it can't steam anything including video or music.

     

    I restored it to factory setting and updated iTunes but it did not help.

     

    Apple TV 2nd generation.

  • by deeebee,

    deeebee deeebee Mar 24, 2013 3:03 AM in response to theo20
    Level 1 (0 points)
    Mar 24, 2013 3:03 AM in response to theo20

    So in case anyone else has this issue the fix for  me appeared to be restarting the computer running itunes.

     

    After I did this the apple tv just started working again with the 5.2.1 firmware.

     

    So after the firmware update it didn't work then restarting the computer running itunes was required to get homesharing working again on the apple tv.

  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH Mar 24, 2013 4:18 AM in response to deeebee
    Level 5 (5,774 points)
    iLife
    Mar 24, 2013 4:18 AM in response to deeebee

    Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating

              http://support.apple.com/kb/TS4526

  • by deeebee,

    deeebee deeebee Mar 24, 2013 6:36 AM in response to HACKINT0SH
    Level 1 (0 points)
    Mar 24, 2013 6:36 AM in response to HACKINT0SH

    um thanks. Maybe read the thread before responding?

  • by Hans Lijnbach,

    Hans Lijnbach Hans Lijnbach Apr 5, 2013 6:37 AM in response to deeebee
    Level 1 (0 points)
    Apr 5, 2013 6:37 AM in response to deeebee

    Yes, I have the same problem. Updated yesterday to version 5.2.1. Apple TV (3G). Streaming from my computer (music and movies) became impossible. (And nothing changed, the same WiFi router, and a signal strength of 80% on Apple TV). For me it became impossible to use Apple TV. I get realy frustrated, because before the update averything was working fine.

     

    Hans Lijnbach

  • by brucejo,

    brucejo brucejo Apr 5, 2013 8:22 PM in response to Hans Lijnbach
    Level 1 (0 points)
    Apr 5, 2013 8:22 PM in response to Hans Lijnbach

    Same here. Appletv3 with 5.2 streams movies but appletv3 with 5.2.1 does not but did before upgrade. The one that does not work does not work on either TV thE one that does work works on both tv's

     

    Apple has forgotten how two do quality control.

     

    They will need to lose business before they wake up.

  • by Hans Lijnbach,

    Hans Lijnbach Hans Lijnbach Apr 6, 2013 1:20 AM in response to brucejo
    Level 1 (0 points)
    Apr 6, 2013 1:20 AM in response to brucejo

    Yesterday late I performed a "reset" on ATV. The newest version of the software is automaticly downloaded also. (The same version). It took 5 hours to download the software for ATV. So it seems to be a "streaming problem" with WiFi routers. (And still the same problem after the reset).

     

    It is realy very frustrating. And I do not know how to solve this problem. I think it will take months before Apple solves this problem, untill that time I will not be able tu use ATV. And, if there is a solution in the future, it will take me a day to download new software.

     

    Hans Lijnbach

  • by Clockwork Princess,

    Clockwork Princess Clockwork Princess Apr 7, 2013 12:11 PM in response to deeebee
    Level 1 (0 points)
    Apr 7, 2013 12:11 PM in response to deeebee

    My problem after updating to 5.2.1: I can access iTunes store, but after making a selection, the wheel spins then goes back to original selection screen.

  • by localhost8080,

    localhost8080 localhost8080 Apr 7, 2013 7:31 PM in response to Hans Lijnbach
    Level 1 (0 points)
    Apr 7, 2013 7:31 PM in response to Hans Lijnbach

    I did a complete reset and everything works for me now. It did take about 20min or so max to finish the whole process.

  • by Hans Lijnbach,

    Hans Lijnbach Hans Lijnbach Apr 8, 2013 1:19 AM in response to localhost8080
    Level 1 (0 points)
    Apr 8, 2013 1:19 AM in response to localhost8080

    That is nice and I am glad it is working for you. But it did not work for me. I have done a reset (5 hours) and still the same problem. In my situation it is a wifi connection problem. Since the update everything is working, only it is so slow that it is impossible to work with ATV. Even to slow for music. Further my WiFi is workig fine, all other stuff like computers, iPhones en iPad's are working perfectly. So it is not my WiFi, but the ATV with WiFi.

     

    Hans Lijnbach.

  • by Urban Shocker,

    Urban Shocker Urban Shocker Apr 8, 2013 2:42 PM in response to Hans Lijnbach
    Level 3 (605 points)
    Mac OS X
    Apr 8, 2013 2:42 PM in response to Hans Lijnbach

    I am having a similar problem with both my ATVs (2 and 3) since upgrading to 5.2.1.

     

    Every day, the first time I try to connect to my iTunes library, it fails, saying "Connecting to xxx's library," then after some time I get "Could not connect."

     

    Simply quitting and restarting iTunes solves the issue for me.

     

    Still, very annoying. It happens every day, so I assume it's caused by either my computer or my Apple TV going into a sleep state.

  • by Hans Lijnbach,

    Hans Lijnbach Hans Lijnbach Apr 8, 2013 4:38 PM in response to Urban Shocker
    Level 1 (0 points)
    Apr 8, 2013 4:38 PM in response to Urban Shocker

    Be glad, I can not use my ATV at all. So, I think you have another problem.

     

    Hans Lijnbach

  • by Badboybrit,

    Badboybrit Badboybrit Apr 9, 2013 3:03 PM in response to deeebee
    Level 1 (0 points)
    Apr 9, 2013 3:03 PM in response to deeebee

    Slightly different problem, but seems related - after latest update, my ATV2 no longer responds to the remote app installed on my iPad 2, Touch or iPhone 3GS. Have reset the ATV2 from scratch, deleted remote app and reinstalled on all my devices, all to no avail. Actual remote does work fine, but annoying that can't use the much better functionality offered by using itunes on my iPad to control ATV2 streaming to my hifi.

  • by Kyle Cranmer,

    Kyle Cranmer Kyle Cranmer Apr 23, 2013 5:30 PM in response to deeebee
    Level 1 (0 points)
    Apr 23, 2013 5:30 PM in response to deeebee

    After upgrading to 5.2.1 I wasn't able to view my movies or tv shows (I wasn't using homesharing).  I kept getting "can't connect to Apple store" and unable to access account errors.

     

    I found this thread and some others, and was a bit frustraited that there was no clean solution.   I restarted my AppleTV, but didn't want to reset if I didn't need to b/c I didn't want to re-enter all my account info.  So I tried something simple.... 

     

    I simply unplugged AppleTV for ~1min, and plugged it back in.  After that it worked fine.

     

    I'm not sure if this will work for anyone else, but it's worth a try since it's easy.

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