4 Replies Latest reply: Apr 22, 2013 5:20 AM by BuGjAE
vivekanandk Level 1 Level 1 (0 points)

I have purchased an app from app store on April 04th 2013 through my card I have been charged on the same day. I have been charged again today with out any intimation. Why is this happened.


iPad, iOS 6.1.3, India
  • 1. Re: Charged twice for an app purchase.
    King_Penguin Level 10 Level 10 (95,210 points)

    How did you re-download the app, from the main part of the store or the Purchased tab in the App Store app ?

     

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • 2. Re: Charged twice for an app purchase.
    BuGjAE Level 1 Level 1 (0 points)

    What is actually different between update at main part of the store or Purchased tab.

    I'm facing this issue onceI update at the main part of the store then I got twice charged without intimation.
    Anyway I have 2 apple ID account on device and usually swap for sometime.

  • 3. Re: Charged twice for an app purchase.
    King_Penguin Level 10 Level 10 (95,210 points)

    I'm not 100% sure whether it would mean that you will be charged again if you re-download an app via the main part of the store (but it's possibly an explanation for being charged twice) - it's not something that I've ever tried, I always re-download via the Purchased tab where I know that I won't get charged.

     

    If you have 2 accounts and you re-download the app via the 'wrong' account then you will be charged as all content is tied to the account that originally bought it

  • 4. Re: Charged twice for an app purchase.
    BuGjAE Level 1 Level 1 (0 points)

    I'm download app at the right account. But there is something when I first time swap an apple id , finished sign in  and immediatly go to the app that i

    want to update then the button showing " the price " instead "INSTALL" or "UPDATE" i'm sure i have purchased this app

    It might came from a slow responding from the store itself. And If you hit the button while it show the price it's mean

    You got a twice charge. that what i understand.