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iTunes deletes library

409 Views 3 Replies Latest reply: Apr 6, 2013 1:15 PM by turingtest2 RSS
bballjames Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 6, 2013 11:13 AM

Hi,

My iTunes keeps deleting my library. Songs and playlists. Every time I re-open my iTunes, everything is gone. Is this an iTunes problem? Or a windows problem? I have windows 7 professional (64 bit). I have tried removing iTunes and reinstalling it with no success. It's keeps doing the same thing. I wish I had not updated my iTunes. It was working fine before I updated to the latest release. Please fix this APPLE!!!

  • turingtest2 Level 8 Level 8 (43,845 points)
    Currently Being Moderated
    Apr 6, 2013 11:25 AM (in response to bballjames)

    See this post.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,845 points)
    Currently Being Moderated
    Apr 6, 2013 1:15 PM (in response to bballjames)

    Do you have AVG as an anti-virus package? If so have you downloaded the latest updates for it? Do you have a complete backup for your library? Have you been able to restore any of the .tmp files from the library folder or .itl files from the Previous iTunes Libraries folder. If so did you at least keep a back up that file so you can use it again? Removing iTunes & reinstalling won't help if your database goes missing.

     

    tt2

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