Currently Being ModeratedApr 6, 2013 10:56 PM (in response to PhoneTog)
Did you have on older version of MP Nav on the previous OS? If yes, then I would trash the MP Navigator package from Applications > Canon Utilities. Then empty the Trash and restart the Mac and then install v3.1.3 again.
Currently Being ModeratedApr 6, 2013 11:00 PM (in response to PhoneTog)
Sorry I didn't specify--I installed MP on a brand new Macbook Pro (SSD)--the issues started shortly after a few scans.
Currently Being ModeratedApr 6, 2013 11:06 PM (in response to PhoneTog)
Thanks for clarifying. Are you able to scan using Image Capture without a problem?
Currently Being ModeratedApr 6, 2013 11:09 PM (in response to PAHU)
Image capture doesn't seem to be working with this scanner either--the "scan" button doesn't work and it doesn't seem to read the negatives on the scanner as negatives.
Currently Being ModeratedApr 6, 2013 11:13 PM (in response to PhoneTog)
For the scan button to become available you often have to select a portion of the overviewed scan. Position your mouse in the top left corner and drag to the bottom right of the image.
As for the negatives, Image Capture does not support the film scanning function. But I'm just trying to ascertain if the scanner / scanner driver could be a cause of MP Nav failing.
Currently Being ModeratedApr 6, 2013 11:17 PM (in response to PAHU)
It gives the "an error occured while scanning" message.
Currently Being ModeratedApr 6, 2013 11:37 PM (in response to PhoneTog)
Okay. Looks like Navigator is not the cause but the casualty of some other issue. Image Capture uses an ICA driver while Navigator uses a TWAIN driver. The ICA driver is made by Canon but supplied to Apple for download via Software Update. The TWAIN driver is hosted by Canon. With both giving you errors then either the scanner is at fault or something between the two deviecs (Mac and 9000F) is blocking communication.
At this stage I suggest you disconnect the 9000F USB cable and then open Print & Scan and remove the 9000F. Could also be worth your while resetting the printing system. Then reconnect the USB cable. The 9000F entry should reappear in Print & Scan. If so, select it and then press Open Scanner. With the new window open, press Scan. Does this work?
Currently Being ModeratedApr 7, 2013 9:18 AM (in response to PAHU)
I deleted the 9000f from the Print and Scan menu of System Prefs and, reset the printing system, and then re installed the 9000f to the menu--same result.
Currently Being ModeratedApr 8, 2013 12:14 AM (in response to PhoneTog)
Today I installed the CS9000F on a clean 10.8.3 iMac. No issues with the ICA driver working with Image Capture. And no issue with the v16.1 driver working with MP Navigator v3.1.3. I also tested initiating a scan using the Auto Scan button on the 9000F. This opened MP Navigator and saved the document as a PDF.
At this stage I have not been able to get MP Navigator to crash. Since your setup was working and failed at a later stage I will keep checking the operation over the next couple of days.
Currently Being ModeratedAug 8, 2013 11:08 AM (in response to PhoneTog)
I have a very similar problem. I went through the usual routine of uninstallinag, downloading the latest versions of the drivers and Navigator, and reinstalling with no success. However, I was able to isolate the problem to scanning in gray scale. The crash happens after one is done scalling (I use the scanner driver interface) and during the processing of the first image to go back to Navigator. I could not reproduce the problem when scanning in color.
The workaround: scan in color (even gray scale pictures).
I am not sure how, or who to escalate the problem so as to fix it.