Skip navigation

TS1967: No content shows up in iTunes after updating

Learn about No content shows up in iTunes after updating

TS1967 When trying to recover a lost iTunes library file, the programme moved all the normal contents of iTunes folder to the desktop. Now what must I do?

1442 Views 25 Replies Latest reply: May 6, 2013 3:26 AM by turingtest2 RSS
1 2 Previous Next
Prof_ST Calculating status...
Currently Being Moderated
Apr 8, 2013 5:18 AM

When trying to recover a lost iTunes library file, the programme moved all the normal contents of iTunes folder to the desktop. Now what must I do? There is no iTunes Library.itl file. On the desktop it is labelled iTunes Library.xml. Several others files have appeared there too including iTunes Music Library.xml

Before I can use the programme is it necessary to take another step?

Thanks for advice.

iTunes, Windows 7
  • turingtest2 Level 8 Level 8 (43,955 points)

    I believe this can happen if iTunes doesn't have the correct permissions to write to the intended folders.

     

    Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and SYSTEM full control of this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.

     

    If it won't let you change the permissions use the Owner tab to take ownership from an account with administrator privileges.

     

    AdvSecurity.png

     

    Once you've fixed the permissions you still have to get the media back where it is supposed to be. Use File > Library > Organize Library > Consolidate files which will create duplicates copies of everything until you remove the now redundant copies from the desktop. If that might swamp your computer you may prefer to use my script ConsolidateByMoving.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)

    Don't worry. I'm all for caution. I guess I should have asked a little more about what steps you took while trying to recover your lost library?

     

    The permissions thing may be a red herring, but if there is a problem with file access rights to the designated media folder iTunes has been known to place files on the desktop instead since it can access this location. The most common cause for such problems is working with a folder on an NTFS drive via a differnt account or on a different computer. In the normal course of events folders created inside user profiles have limited rights for other users.

     

    Here are the typical layouts for the iTunes folders:

     

     

    Normally the iTunes folder will be created at <User's Music>\iTunes with the media folder inside it. The library files should all appear in the same place so your comment about there not being an iTunes Library.itl file is confusing. Is it just the case that the .itl extension is hidden? The two .xml files makes sense from the above and indicates that the active library is not in <User's Music>\iTunes, but you have a recovered file from when it was.

     

    If, in fact, the situation is that your desktop is acting as the main iTunes folder, and contains the library file, Album Artwork, iTunes Media and (optionally) Previous iTunes Libraries folders, with all other content being inside the iTunes Media folder, then it should be relativly easy to rearrange your into the correct shape and move them to the correct location.

     

    If things are more complex, with something other than a library folder containing a media folder, then reestablishing the normal order is more complicated. The iTunes consolidate function is used to bring copies of files stored outside of the media folder into the media folder. It may sometimes be needed as part of the process of tidying up, however it leaves behind originals. There are circumstances where there isn't room for two complete sets of the media files on the same drive which is why I suggested the script might be useful as it produces the same results for the library without leaving the originals for manual clear up.

     

    I think before you do anything however, we should get a clearer picture of exactly what is where. Could you perhaps take a screenshot of the desktop and post it here? Take a look at this post on making a split library portable. The same techniques I outline there can be used to lick your library into shape, it is just a question of working out which to use in which order for the best effect.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)

    Where is the actual media folder? It should normally be <User's Music>\iTunes\iTunes Media - you can check by looking at Edit > Preferences > Advanced.

     

    What files can you see inside <User's Music>\iTunes?

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)

    What autorestoration? Did you recover files from CD/DVD? Do you have AVG AnitVirus?

     

    Let's try another tack. Search the entire computer for files of the form *.itl - please list the folders where different .itl files are stored. Find one of your actual music files - please give the full path to this file.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)

    See this post regarding empty libraries and AVG. Somehow I thought we talking about something completely different, but perhaps not.

     

    I was hoping to get a sense of how many alternate library files are stored on the computer, whether there are dated files in a Previous iTunes Libraries folder and confirm which is the active library file. The script iTunesXMLPath is one way to check this last piece of information.

     

    Hmm... if there is no iTunes Library.itl file on the desktop, but the .xml file is there, then did you shift-start-iTunes and open iT.tmp? No, I've just checked. If you had done that then you would also have iT.tmp Extras.itdb & iT.tmp Genius.itdb files.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)

    You can move or copy the active library files wherever you want, then shift-start iTunes to connect to them. TreatiTunes Library.itl, iTunes Library Extras.itdb, iTunes Library Genius.itdb, sentinel and Album Artwork as a unit, the .xml file can be copied over too, but it gets a different name when in the default location of <User's Music>\iTunes so it may be easier to ignore it. When the active iTunes Media folder is inside the same folder as the library files (and the library is working properly) it can be moved\copied with the rest and the libray carries on working. If the media folder is elsewhere then iTunes should remain connected to the unmoved files.

     

    This is a general post on nomalizing the library which I can turn into specific instructions if I know where everything is and where you want to end up. It also requires that the library has working connections to each file before getting started.

     

    AVG started becoming a problem for some users about 6-8 weeks ago following an update to its code. Two patches since then have failed to stop it disrupting the libraries of most of those affected. The main symptom is repeated dumping of the library files and .tmp files being left in the iTunes folder. Normally these pop in and out of existence as the library files are updated. AVG seems to interfere with the process, though doesn't flag up any problems, however the iTunes library goes AWOL.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)

    Ditch AVG.

     

    My script iTunesInfo may help clarify which library files iTunes is actually using now, though it is as well to check to see if the media folder it suggests agrees with that given under Edit > Preferences > Advanced. If you post back the .itl location, the media folder as infered by the script and that given in preferences I should be able to make suggestions.

     

    tt2

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.